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I did a lot of research and selected OTSB for our theme choice. Never had an issue, questions were answered timely, and no problem with previous updates.
I didn't so much mind the $9/month if it kept my theme updated which I assume is the proper thing to do. So I did sign up, did update the Responsive theme with this latest update, and now ALL of my critically important options are a mess apparently from some light customizations for options and for the cart by another popular and commonly used app provider. Even on the product pages the options are all out of order!
I submitted a ticket 2 days ago to OTSB w/no response yet, and then submitted a priority ticket yesterday, which I should have done initially not realizing how critical this problem is.. The timeframe for a ticket response says the same thing- 1-2 days so what is the priority ticket advantage? And I do NOT want to talk to someone from zendesk with a generic response that never takes care of a problem.
What is the advantage of updating if it deconstructs the current theme/website? I could have stayed with wordpress for that! This was our whole purpose of selecting OTSB for shopify!
We are launching this site NEXT WEEK!! I contacted a shopify expert and they want hundreds of dollars to update these few lines of customization! WHAT??? No thank you!!!
I am also reading all the complaints here and the responses from OTSB do not sound very empathetic or helpful to those having problems with the update.
We were fine with previous updates and NO ISSUES until this most recent one! I am hoping to hear from someone TODAY and how this will be taken care of!
I would advise anyone considering an OTSB theme to hold off. I am happy to provide a previous positive review AFTER this has fixed!
UPDATE: I did receive an email back from OTSB and they did take a little deeper look at the issues we had with the theme update. They were very courteous and somewhat helpful but basically threw it back to the options app we were using to fix the issues. Interesting that one of the suggestions was NOT to do the update, or use a previous saved version before the update, and work out the issues later. This is opposite of what OTSB suggests on their site. We did work with the options app and they have been very very helpful. Again, we did not expect OTSB to fix these (light) customization issues, but did expect a heads up notice that upcoming updates can and most likely will affect the architecture of your site. The majority of Shopify users are not web developers, coders etc. . Most purchase a theme so as not to have build a site theme from scratch (note: a big selling point on the themes is you can customize it however you want), which is why we switched to Shopify/OTSB..It was our expectation that this would resolve the Wordpress issues of a current site, however at least Wordpress always gives you a heads up on major updates. We are continuing with it for now as we have quite a bit of time and money invested, but we are wiser to the communication and limitations we experienced and hope that OTSB sees all these reviews and will give their fellow business owners and customers a better experience in the future as promised on their sales pages.
Hello Bella Lino Linens!
Thank you for the review, for updating the review with your more recent remarks, and for sticking with Out of the Sandbox for your theme choice on Shopify.
We're glad we had a chance to look into this issue deeper, and we share your concerns around theme updates when working with customizations and apps. As themes, apps and the Shopify platform change over time, updating and ensuring compatibility can become complex and time consuming. While the Theme Updater App can make some of these updating steps quicker and easier (obtaining the new version, carrying over previous setting configurations, carrying over compatible code customizations), some aspects of updating still require special consideration (especially app installations and more complicated code customizations).
Unlike the Wordpress platform where much of the updating process occurs automatically affecting themes and the platform simultaneously, updates on the Shopify platform generally require a number of manual steps. The Theme Updater App is unique to Out of the Sandbox (and Pixel Union) themes, and offers time-savings by addressing some of these manual steps automatically - however, it remains that past app installations and code customizations may require special attention (from app support or a custom developer, depending on the nature of the modification) to ensure compatibility with a new version of the theme, like in the normal updating process on Shopify.
We take this review to heart, and will continue to improve the experience of the Theme Updater App to make the outcomes and expectations clearer - the Shopify ecosystem is vast, and offering an updating tool that can ensure ongoing compatibility with the wide array of apps and customizations is an ongoing challenge; trust that Out of the Sandbox is in your corner for making this process as easy and quick as possible!
Sincerely,
The Out of the Sandbox Team
The theme and service will not be fulfilled this year, I bought it two years ago. Now, upgrades cost extra money. Support tickets take longer to process. I quit. Bravo!
Hi uni team!
With all of our Out of the Sandbox themes, you only need to pay once, and the theme license is yours - there is no additional cost to retrieve an updated theme version!
The Theme Updater does have monthly and yearly subscription options, but it does not look like you currently have a subscription to the Pro Plan of the Theme Updater.
With the Free plan, you are always able to download the most recent theme version at no additional cost, and update manually. For this update to OS 2.0, because of Shopify's new templating standards, this is advised.
Thank you very much for your feedback!
All the best,
Out of the Sandbox
I just wanted to Upgrade from Turbo to Flex but not anymore. If you don't move back the pricing of the updater app to free plan and pro , like it was before, you will loose all your clients. I was told when purchased the Turbo theme that we have free updates forever, doing this manually is impossible. Especially when the previous version has glitches , and now we can't do anything without paying the extra buck.
Hi OchelariDirect — thank you sharing your feedback and concerns!
We understand that updating a Shopify theme by uploading the updated version and reconfiguring the settings can be time consuming, so we have been working hard on improving and maintaining the Theme Updater App, adding new features and support for more themes, and want to keep offering you the time-saving convenience of updating without needing to reconfigure your settings. We understand your grievance with the change in pricing, and hope the subscriptions options we're offering line up with how you value the app, so we can continue to offer you the fastest updating experience possible.
Regular updates via the standard Shopify updating process will remain free, and in addition to that, the first year of the TUA Basic plan is free with each theme registration. So if you do happen to upgrade to Flex, you would have a year of free use from the date you register your new theme!
Please feel free to reach out to us directly here: https://help.outofthesandbox.com/hc/en-us/requests/new for any additional questions about the Theme Updater app, the Pro Plan or any other theme questions in general.
All the best,
The Out of the Sandbox Team
Company downloaded without consent - this has been paid for several months without us knowing! AVOID
Hi Wedding Lux team!
We recommend checking the Activity Log included in the “Users and permissions” area of your store’s Settings to find the source of the App Authorization. Our support team is unable to perform subscription changes to a store.
As the Mobilia theme is no longer supported by Out of the Sandbox, Theme Updater is unable to update your theme.
Looking back on our ticket thread, we addressed this issue with high priority and requested more information. We look forward to your reply and resolving this as soon as possible.
All the best,
Out of the Sandbox
This app claims it'll update not only your theme but also update custom code + customizations within your theme. NOPE! The arrogant and unhelpful response from their support team has been a nightmare to navigate and update my theme. The app will "update" your theme and then list every single code file that wasn't able to update, after back and forth with support who then told me this was "never" a feature of the app, we started the process of manually going through each code file listed and updating the new code ourselves. Well we can't even do that now as after 2 hours the page with the list of files and their edits that can't be updated refreshes and you LOSE that directory/reference. The support response when I pointed this out (after being gaslit by them that this wasn't an issue for days) was "We'll have a look at fixing this... sorry." This app in USELESS beyond updating your base theme. You have to completely re-do your theme and any edits you have to it if you decide to use it. We've deiceded that if this is how long term support is going to act to their customers we are explore different themes with different developers and will re-launch that way (see as it will be the same amount of work if we decided to stay with our current theme or not). Not only do I NOT recommend this app I don't recommend ANY theme by Out of the Sandbox
Hi Bonjibon team!
Thank you very much for your feedback - we are always looking for ways to make our app better!
When updating your theme to OS 2.0, all content, such as home page content, will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases.
Although the Theme Updater does have the ability to transfer over customized code, customizing code can still result in some issues, and more complex customizations will need to be manually transferred over to the updated theme file.
All the best,
Out of the Sandbox
Primero, tengo que pagar por actualizar un tema por el que pagué 400 dólares. Segundo, no actualiza todo y me recomiendan contratar a un experto al que tengo que pagarle. Tercero, el experto me pide que haga un upgrade a la versión Pro de Theme Updater que hace un día había comprado el día anterior, y el desarrollador no cobra la diferencia, cobra todo de nuevo!! First, I have to pay to update a theme that I paid $400 for. Second, it doesn't update everything and they recommend me to hire an expert that I have to pay. Third, the expert asks me to upgrade to the Pro version of Theme Updater that I had bought the day before, and the developer doesn't charge the difference, he charges everything again!!
Hi Karukinka team!
Thank you very much for your feedback - While the Theme Updater App makes the updating process quicker, easier, and includes exclusive features, you can also upgrade your theme to the latest version by manually updating. A member of our support team will be reaching out via email shortly.
All the best,
Out of the Sandbox
When I try to update, there is no 'update' button. Only SYNC. I try to SYNC themes and nothing happens, I registered my theme 2 months ago and need the latest updates. Therefore I have concluded there is a serious problem with this app and it does not work! Please fix this ASAP.
Hi theurbanbathhouse team!
It looks like you do not currently have a Pro Plan subscription for Theme Updater - this is why the option to update your theme automatically within the app is not available.
With the Theme Updater’s Free plan, you can register your theme, install a default theme, and get notified when new versions become available.
The option to update your theme to the most recent theme version, automatically, is an exclusive feature of the Theme Updater’s Pro plan.
The Theme Updater’s Pro plan includes all the features of the Free plan, and will also allow you to transfer theme editor content, help to transfer customizations, transfer theme settings, and allow you to compare changes (before and after).
A member of our support team has reached out to you via email as well!
All the best,
Out of the Sandbox
A premium theme should not require an additional $9 per month to upgrade the few times per year that is necessary. This will not build good will for Out of the Sandbox or Pixel Union. I imagine this will also impact reviews of their themes directly. I like Empire but would not recommend it to others given this recent sheisty maneuver.
Hello danformshoesvt,
Thanks for sending these remarks; we take your input to heart.
It is true that periodic updates are a necessary part of using a theme, as the theme is updated to include new features and improvements. However, you are not required to use the Theme Updater App to update your theme - updated theme files with new features and improvements will continue to be available for free, as they are for all Shopify themes.
You can optionally use the Theme Updater App when an update is released to retain your previous setting configurations and transfer some code customizations, to make the updating process faster and easier. This is accomplished through the app's unique functionality that we continue to develop and maintain. To take advantage of these updating benefits, along with new and exciting features such as Priority Support (available in the Pro Plan), we'll have several flexible subscription options to choose from.
But, rest assured, the normal Shopify theme updating process will continue to be possible for your premium theme, and the updated theme files will continue to be available for free.
Sincerely,
-The Out of the Sandbox Team
DON"T USE. BROKE MY SHOPIFY STORE. OUR SLIDESHOW, PRODUCT PAGES. SITE SPEED, PAGE LOADING, CHECKOUT.
Hi Universal Truck Parts Shop team!
Thank you very much for your feedback - we are always looking for ways to make our app better!
Theme Updater Plus does not make any changes to your live, published theme - instead, it creates a new, unpublished version of your theme for you to review in your theme library.
When updating your theme to OS 2.0, all content, such as home page content, will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases.
Although Theme Updater Plus does have the ability to transfer over customized code, customizing code can still result in some issues, and more complex customizations will need to be manually transferred over to the updated theme file.
All the best,
Out of the Sandbox
just wasted a years subscription. deleted, not cool. ...............................................