Recenze (1 260)
Zpřesnit
-
Podle hodnocení
I've been using Tidio for my customers for a while now. The AI chatbot works but the company's model is really disapointing. Our website gets thousands of viewers with questions but the model is limited conversations per month. Once the limitation is reached, these questions go into a Live Conversation, which is not met if you don't have the team set up for this. So instead of unanswered questions defaulting to your email for example, you get a waterfall of Live Chat questions in Tidio. *Hopefully* your notifications are turned on for this. Mine were not. So I had a lot of unmet customer questions. What a mess. Of course I am happy to set up unlimited conversations... except there is only a tier of limited conversations set up at a price *starting* at $749 USD/month. This is simply unworkable. What a messy model. I'm moving onto an app that supports growth.
Hello! I appreciate you taking the time to provide us with your feedback, and I sincerely apologize for any inconvenience you've encountered. It appears that the issues you're facing can be addressed through proper configuration of your Tidio account. We've responded to your latest interaction with our Support team by sending you an email containing some instructions. We trust that these steps will improve your situation and restore your Tidio experience to the high standard we strive for. Should you require additional support, please feel free to reach out, and we'll be more than happy to assist you.
- Chris
Those guys are thieves, be careful when you're choosing the plant because what you are paying for it it's only 100 clicks which every normal page have in at least one day . So you can't get in contact with your customers. And the right things to you that you may be gonna miss seeing and lose the sale.
We're really sorry you feel that way. Please be informed that we will reach out to you via email shortly. From what it seems, there might have been confusion regarding the plan we offer - we will do our best to clarify that part and offer best possible solution.
Requests are getting lost - I have them coming from the help email to open a ticket, but once the email gets forwarded, it gets lost where it cannot be found.
Do not have expectations that support will help you - it is very slow to get a response, and the responses are not helpful, nor are they live.
Do yourself a favor and do not use this
Hi, I'm really sorry to hear about your experience. Our team worked hard to identify and fix the problem you faced. Unfortunately, we couldn't completely assist you since the app was removed before we could pinpoint the issue. It's possible that the problem might have been related to the forwarding rules in your email client, not Tidio itself. I'd really appreciate the chance to give it another try and fully troubleshoot this for you.
Thank you,
Olek - Tidio
It's not possible to bulk export chats. Tidio is not transparant. If webshops receive visitors on their website, the chat conversations should be managed by the customers of Tidio, in this case the webshop, which should be able to bulk export the chats. I found 20+ alternatives in the Shopify appstore already. Chatty seems to be the best alternative.
Edit:
Chatty doesn't have this feature standard implemented, but after asking, they replied to me within 1 minute that it's manually possible, because they put their customer on no 1.
When I asked Tidio to do this, your employee told me that the chats & chat history belong to Tidio only, not the customers of Tidio (Shopify webshops in this case).
Update 2025-07-18:
Not necessary anymore to export chats, which seems surprisingly possible now.
I will never work with TIDIO LLC anymore in the future.
Update 2025-07-21:
Since when is it available in the plus plan?
Also your customer support employee didn't mention this. He clearly stated that it wouldn't be possible at all, because the chats belonged to Tidio, according to this Tidio employee. If Tidio employs such employees, I don't need to work with them, but that's my current opinion.
We appreciate your feedback. It's worth mentioning though, that the competitors you mentioned do not offer this feature within their software.
Please note, the bulk export of the conversations is available within the Plus Plan. We'd love to discuss your use case, having your response to our email communication will be appreciated!
Have now put limitations on how many chat you can have on the free plan in order to push people to a paid plan. Moving to another with paid because of this.
Hi there. Thank you for your feedback and sorry to see you go :( A few weeks ago, after we introduced some new features, we decided to change our Pricing logic a bit. Since then, we notified our customers that the live chat will be limited to 50 unique visitors monthly unless they have a subscription to our premium plan. The limit was not enforced immediately because we wanted to give our users some time to get used to it. However, it was already enforced now. If this is a crucial factor for your business, and you would like to chat with more visitors, you would need to subscribe to our Communicator plan. This plan, apart from removing the conversations limit, includes many other great features that could support your business. Please reach out to us at support@tidio.net if you'd like to discuss all the available options. Chris
I have been using since 2019. Worked well no complains. They kept increasing prices. I have to say i will stop using the app.
Hello there! At Tidio, our primary focus is on delivering high-value features. For us, it is paramount that you have a quality product and that you are confident in the tools we provide. We are determined to continue to improve and enhance, and the new release serves as a catalyst for continuous improvement. Many new features and improvements have been introduced over the years (Lyro AI, custom domain, Lyro product recommendations) and many more upcoming.We hope you will still enjoy our services, and in case of any questions or issues, we're here to help at support@tidio.net
I honestly don’t even know how to describe what happened.
I paid for a plan because I wanted the chat page. I then received an email from Raquel, who stated that there are significant abuses of the chat page and I therefore have to prove my reasons for wanting it. I message back that this doesn’t sound like an upstanding company.
Hours later I receive another response from Chris, who states he’s with the legal team, but oddly has a Customer Experience title. Within the thread that Chris forwarded to me is an email from Joel, who explicitly states that he’s not replying to me so that I don’t think something went wrong on their side.
Too late. I definitely think there’s something wrong on their side.
I cannot uninstall this app fast enough, and have asked for a refund. I don’t know what you, the reader, may want to do with this information, but I can’t suggest that you use them. There are plenty of other live chats out there with fewer red flags when talking to clients.
Update: As you can see they replied here, they also emailed me asking me to edit my review because...and here let me quote Jack, "But I also want to be honest—while the mistake was bad, it wasn’t as sketchy as it might have seemed."
Because nothing says sketchy like a company having to say "we're not sketchy".
We understand that this situation caused frustration, and we regret the mix-up. While it was simply an internal error, we recognize that it didn’t leave the best impression. Mistakes happen, and we’ve already corrected the issue to prevent it from recurring.
We appreciate the feedback and remain committed to providing a reliable experience for all our users.
Too expensive now, they increased the prices a lot!
Hello there! We understand the pricing increase may be inconvenient, but over time we’ve added several key features to Tidio, which is why our pricing has been adjusted. Some of our most recent update is introducing Lyro AI bot, integration with WhatsApp, custom domain, live call feature. We hope they will make your customer support even more efficient! In case of any questions please reach out to us at support@tidio.net, the Team will be there happy to assist.
The app stuffed up our theme and caused a major malfunction. In addition, after over a year they suddenly deleted our premium account, configured chatbot, and all the customer base for no reason. BEWARE!
We're sorry -- in response to the globally imposed sanctions, Tidio is suspending all operations in the sanctioned countries. Since your account has been identified as originating from one of them, Tidio has terminated your account as we've informed you via email. If your business has no connections with the sanctioned list, we can help you create a new account. We've reached out to you directly via email with a more detailed explanation.
Olek - Tidio
The free plan should include unlimited chatbots as the description says, after a few months they are requiring 39$ monthly Fees to be able to get chatbots, I don't know why would you guys add this feature to the free plan when it is paid!!
On the free basic plan while we do offer unlimited chats, we offer 100 triggers of Chatbots per month, we have it listed on our pricing page which you can find here: https://www.tidio.com/pricing/
We added the feature to the free basic plan, to let our clients see the might of what Chatbots can do, and if they choose to do so, subscribe to get unlimited triggers. Please, feel free to reach me directly at jan@tidio.net if you have any questions.
