Tidio Live Chat & AI Chatbots

Tidio Live Chat & AI Chatbots

Cena
K dispozici je bezplatný plán. Zkušební verze zdarma.
Důležité informace
Oblíbené u firem ve Spojených státech
Funguje s nejnovějšími motivy
Hodnocení
4,6 (1 929)
Vývojář
TIDIO LLC

Customer experience platform with live chat, Lyro AI chatbot, ticketing, and more

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient!

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient! více
  • Talk to your visitors on live chat – quickly solve problems and sell proactively
  • Work alongside our Lyro AI bot to automatically solve your customers' questions
  • Preview carts, check order history, and recommend products directly in the chat
  • Add Tidio to your Shopify store in seconds – just click Add App
  • Manage and resolve customers' requests with a simple ticketing system
Důležité informace
Oblíbené u firem ve Spojených státech
Funguje s nejnovějšími motivy

Jazyky

angličtina, němčina, francouzština, italština, portugalština (brazilská), a španělština

Tato aplikace není přeložena do jazyka čeština

Funguje s:

  • Zendesk
  • Mailchimp
  • Google Analytics
  • Zapier
  • Klaviyo
  • Judge.me

Cena

Free

Zdarma

  • Live Chat - conversations with 50 users
  • Flows: with up to 100 visitors/mo
  • Ticketing
  • Mobile app
  • Social media integrations

Customer Service

$29 / měsíc

nebo $290/rok s úsporou 17 %

100 conversations for $29, 250 - 1000 conversations for $59

  • All Free plan features
  • Analytics
  • Live visitors list
  • Operating hours
  • Tidio AI reply assistant
  • Live chat support (24/5)

7denní zkušební verze zdarma

Flows

$29 / měsíc

nebo $290/rok s úsporou 17 %

Reach up to 40k visitors. Upgrade as you grow.

  • All Free plan features
  • Automation analytics
  • Chatbots templates
  • Visual chatbot builder
  • No Tidio branding (add-on)
  • Live chat support (24/5)

7denní zkušební verze zdarma

Lyro AI Chatbot

$39 / měsíc

nebo $390/rok s úsporou 17 %

Reach up to 200 Lyro conversations. Upgrade as you grow.

  • All Free plan features
  • Website scrapper
  • Lyro tasks
  • Native Shopify actions
  • No Tidio branding (add-on)
  • Live chat support (24/5)

7denní zkušební verze zdarma

Všechny poplatky jsou fakturovány v měně USD. Opakované poplatky a poplatky založené na použití jsou fakturovány každých 30 dní. Zobrazit všechny cenové možnosti

Recenze (1 929)

Celkové hodnocení
4,6
Počty podle úrovně hodnocení
  • 88 % hodnocení s 5 hvězdami
  • 6 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 2 % hodnocení s 2 hvězdami
  • 3 % hodnocení s 1 hvězdami
30. leden 2025

Tidio has been great for our customer service. Very helpful set up, and a decent learning curve.

Performance Vet Supply
Spojené státy
Doba používání aplikace: Téměř 2 roky
Vývojář TIDIO LLC odpověděl 14. únor 2025

Thank you so much for your kind words!

7. únor 2025

I have consistently encountered issues with the system:

If you have an email chain conversation, it becomes mixed up in the system, making it extremely time-consuming to find the latest reply. I always need to refer back to Outlook, which is a waste of time.

Spell check and grammar check do not work.

Sometimes, the system does not display the body of the tickets, necessitating a return to Outlook.

If you integrate their WhatsApp, you will lose all your WhatsApp chats, and you only have 24 hours to reply to your customer's message, including weekends. This can lead to lost sales.

The AI chat does not always provide the correct answers.

I have reported these issues and attempted to terminate the service, but they keep saying it's in the pipeline and won't allow me to cancel the contract. I have used it for 9 months, paying £460 each month, and will stop after my contract ends. I don't feel this is worth so much money

Carbon Factory
Spojené království
Doba používání aplikace: 9 měsíci
Datum úprav: 25. listopad 2024

Tidio sucks. They send constant emails saying that your "services have stopped working" in order to get you to upgrade. We fell for it, upgraded, and ended up paying $77/month only to receive additional messages that other services stopped working. They imply that your chat has stopped, but they're just secondary services - but we ended up cancelling because of the pushy, misleading messages. A sleazy way to do business. 0/10 WOULD NOT RECOMMEND.

UPDATE : We reached out previously about why we were getting the scare-tactic "services stopped working" emails and were not told then that we could optimize our "subscription so you can focus solely on chat." Nope. We just kept receiving them. This is too little, too late. Your scare-tactic upselling is is the reason that we cancelled and NO WAY are we going back, this is much too little much too late. Beware of this from the start if you use this app.

DOG & CO.
Spojené státy
Doba používání aplikace: Více než 4 roky
Vývojář TIDIO LLC odpověděl 25. listopad 2024

I’m sorry to hear that. We can assist you in optimizing your subscription so you can focus solely on chat. The reason you were receiving these messages is that, for example, your flows were triggering for every visitor, which quickly consumed your quota. By fine-tuning these flows or disabling them for your store, this issue can be resolved. Someone from our team is already reaching out to help you.

Olek - Tidio

12. prosinec 2024

Works great, glitches sometimes but its fine. It is extremely user friendly

LEVIDE
Spojené státy
Doba používání aplikace: Asi rokem
Vývojář TIDIO LLC odpověděl 17. prosinec 2024

Thank you so much for this feedback!

29. leden 2025

I have been using since 2019. Worked well no complains. They kept increasing prices. I have to say i will stop using the app.

Joy Displays
Spojené státy
Doba používání aplikace: Více než 5 roky
Vývojář TIDIO LLC odpověděl 11. únor 2025

Hello there! At Tidio, our primary focus is on delivering high-value features. For us, it is paramount that you have a quality product and that you are confident in the tools we provide. We are determined to continue to improve and enhance, and the new release serves as a catalyst for continuous improvement. Many new features and improvements have been introduced over the years (Lyro AI, custom domain, Lyro product recommendations) and many more upcoming.We hope you will still enjoy our services, and in case of any questions or issues, we're here to help at support@tidio.net

Podpora

Podporu aplikace poskytuje TIDIO LLC.

Nebo navštivte jejich portál podpory

Zdroje

Tento vývojář nenabízí přímou podporu v jazyce Čeština.

Vývojář

TIDIO LLC

149 New Montgomery St 4th Floor, San Francisco, CA, CA 94105, US

Uvedena

14. červenec 2014

Více aplikací jako je tato

4,2 z 5 hvězd Celkový počet recenzí: 712 Zkušební verze zdarma
Instantly resolve support inquiries and grow your business.
4,9 z 5 hvězd Celkový počet recenzí: 804 K dispozici je bezplatný plán
Empower support with AI helpdesk, help center, Email inbox
5,0 z 5 hvězd Celkový počet recenzí: 356 K dispozici je bezplatný plán
Provide Live chat support, FAQ, WhatsApp inbox & chat buttons

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