Tidio Live Chat & AI Chatbots , Počet recenzí: 1 853
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Great app. Keeps it simple and streamlines communication via desktop, aptop, or smart phone. Easy to use and can be leveraged by small and large businesses.
It would be really nice if you could capture more than one piece of information through the chatbot from the customer. Adam was great in helping me come up with an alternative solution to the problem I was having.
Thank you for your review! The solution we used in your bot validates the information your users provide. We hope this will help your business. All the best from our team! :)
It is good experience using this 3rd party app for my store. Support center is really responsive and supportive. I really recommend people use this app.
There are plenty of settings and it's a bit of a hassle to program but the customer service is great and it gets the job done. Just a bit of a learning curve.
Thank you for the review!
Customer's comments cannot be cleared from comment section on their website. They will see their 1st conversation and any other previous conversations they have had. Tidio did say they are working on this.
Other than that the app seems okay. Just installed so honestly way too early to comment but they asked...
Tidio is an excellent app for consolidating communications with customers; whether they're chatting with us from our website or from Messenger. The customizable chatbots are a great help, too, especially for FAQs.
Lately, however, the notifications have not been working and we've missed a few chats from customers with no way to reach them back. I'm sure it's just a bug and we look forward to its 100% back.
Thank you for the review!
Do you experience the lack of notifications when the app is online on your mobile device? If that's the case, please reach me at jan@tidio.net and I will be able to help directly :)
Good customer support but I wish I could do a screenshare with support. It is helping with conversions and sales
Thank you for your review! We really appreciate your feedback and we will try to do improve in the future
Works well out of the box and easy to install/customise; early days, so will "review" this review idc with better user experience input. Until then, recommended by www.thesolidbarcompany.com
It's a nice app. I love that it is free for a number of uses. It could use some technical fixes especially on the mobile app. Their staff is great in offering assistance.
Thank you so much for the feedback, it helps us understand how our tool can be more effective. It would be great if you could provide us with a bit more detailed info at support@tidio.net. Thanks!
我想把URL改为ailijiadoll.myshopify.com/，怎么操作，刚才好像弄错了，请求协助，请问今天可以解决这个问题吗？还是需要等候48小时之后呢？另外，我们shopify后台的客服信息哪些不会被客户看到，请问有相关资料吗？
Thank you for your review! Our support team can help you via the support live chat located in your admin panel - we're online on chat now and ready to help. :)