Tidio Live Chat & AI Chatbots

Awesome support and a great tool. You can choose from many bots and functions that make your store better.

Tidio is great! I love this app so much! I have the desktop app and the app on my phone so I can receive chat messages at all times, allowing my customers to always be in contact.

great app! easy to set up and handle. friendly use with live chat quickly answered any your concern. Like it!

Tidio is a great free chat app, but once you want some extra features, the extra charges per service are ridiculously insane. The basic chat is free but let's say you want the chat to have some chatbots to reply for you. That will cost you $18 per 1000 chat pop-ups. If you have a fairly serious store, 1000 sessions are 1-3 days and your chatbots stop working. I mind you that the mini pop-up cost ZERO operational costs and $18 per 1000 is an insane price to pay. You have a few "bulk" discounts but even at $45 per 5000 is not cost-effective because of some other free and paid apps in there. The default setting will make you spend those really quick and now you have to pay more. Joke. The communicator package is a complete rip-off. It will tell you numbers of "actual users" but check any basic tracking app and their numbers are wrong. it says 16 visitors but Shopify, google analytics and Clickmagic only identify 2. So you are basically messaging nonexisting users for $18/m. obviously, support was adamant to prove that there are 16 people but was not able to provide any active user IP to double-check. Another thing is the tricky billing system, you add something but once you try to make some changes, the features stop working and you already paid for them. If you would like to get a refund you will need to work with Shopify support to resolve your tidio billing issues because their support team can't really help you. A final note on the support team, they can't help you. The only thing they can do is deal with some minor issues or how to use the different features that you have to pay big $$$ to use. I have reached out to them a few times and they always send me to deal with someone somewhere else. Which in most cases should probably be resolved by tidio support. I have tried to reactivate a chatbot feature that I paid for and was stopped because of their tricky billing system. Support told me to go and figure it out with shopify. Terrible. For the support team, if you actually try to solve the problem rather than pushing that tidio is never wrong, maybe then you will actually be helpful.

Easy to use and it does help to some sales on the backend with the chat bots. The support team is amazing and responds really fast. If you're looking for chatbot automation, look no further!

I like the easy set up and the customization you have with this app. It's by far the best I've used. They also have great customer support. Thank you!

Amazing app and service. Definitely recommend giving them a try, especially they are free too!

Great app! Exactly what I was looking for. Easy to set up and use, and lots of added features and benefits.

It is an app for direct communication with users from the website. Take advantage of it indeed, it is very worth getting it. Its functions in customer service are really good, clear and simple, it has always been said that customer service is essential for a company, that is, it is a priority. "The customer is always right". Well, even if you don't believe it, the truth is that the customer should be well served, so you will increase your interactions with their requests by 100%, the customer does have the right to comment on our product and, in this case, their comments will be well received, this app knows well do its job, so new users should download the app. For this reason, it is very important to listen to the opinions of other experienced users that often help us understand the practicality of the app in all its versions. I hope this feedback can help improve the experience of installing it, this product is important and valuable, you also have the support if the product fails, hopefully more positive ratings and positive comments from users.

Love this app! I have tried a lot of apps and this is by far the best. User friendly. Any questions I had was answered and a link was given. Very impressive!