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Just installed the app and tested it out. Works great and performs well .. and it's FREE! Great support to, had a question, sent it via Chat and someone responded within seconds. Very happy... can't wait to start chatting!
Free app that has alot of good uses!! I am very happy so far - I just installed yesterday but it has been going very well!
Thank you fr the review! We hope that our app helps you grow your business further!
Customer service is great. Whenever I come up with a question, they always can respond quickly via live chat.
Thank you so much for the review! Please tell us what we could do to get 5 stars one day, we would love to hear your opinion. You can reach me directly at jan@tidio.net.
After integrating the Tidio live chat app on my Shopify website and utilizing it for over a month, I came to realize some significant issues. The real-time data reporting proves to be inaccurate, leading to mishandling of the bots. Notably, there's a charge for exceeding the standard bot limit, which further compounds the problem. The glitches in the real-time section display users as online who were active days ago, and current online users are not accurately represented. I've invested considerable time and effort trying to resolve these issues, only to find that the data discrepancies could potentially lead to substantial costs due to bot misuse. It's perplexing that despite numerous reviews, a significant percentage of users seem to be facing these problems, particularly those who are seriously invested in their business. While the customer support is decent, their responsiveness over weekends is lacking, and I'm yet to receive any follow-up on my request made last Thursday. Given these flaws and cost concerns, I'm hesitant to recommend Tidio. There are numerous other live chat apps available, many of which offer similar functionality at a more affordable price point. Exploring alternatives might be a wiser choice.
HI and thank you kindly for your feedback.
Apologies you had to wait such a long time for a response from our technical team but indeed the escalation, technical specialists are not available during the weekend, while our Support Staff is doing their best to address all concerns via email. The reply to your request was sent first thing Monday, I am sorry if you missed it.
The way we show live visitors in Tidio is based on their actual having the website with the installed widget open. While GA reports on the visits, we show who is actually on the website (has the website open) at the moment so that you can proactively reach out to the visitor.
We understand that you invested time and resources in your company and we will do our best to provide you with the services you require within our possibilities. We will reach out with a follow-up to make sure you received the tech team reply.
that its cool and easy to chatting with customer
thank you helping me..
Works very seamlessly. I like the automation options and the ability to get a Pop Up on my screen when I have a new site visitor. The mobile app is good but I've not had the opportunity to use it for a true chat just yet.
很棒，很不错，服务态度也非常好。 使用感很不错，售后服务也很好。推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐
Thank you very much for the kind review and recomendation! We're doing our best to provide the best product, with the best support team possible to help with any inquiries regarding Tidio :)
Tidio has been the best chat app that I've used in a long time, and I think I've tried them all!
Their support is great for getting things started and the widget is highly customizable.
I highly recommend Tidio to anyone in need of a chat app.
Amazing app! Has really increased our conversions and is WELL worth the price. We tried many different chat/help/sales apps: Intercom, ReAmaze, Chatra, Shopify Ping all before settling on this one. Has everything we need and even allows us to do our email marketing from within the app, so we don't need to have another email marketing software. I only wish it had text integration. It probably does, and I am missing it somehow. Would definitely recommend it.
Thank you so much for the kind words, which we do not have a text integration at this time, it sounds like a great idea for future integration.
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Hi there! Thank you for your review :) It's great to hear that you like our app. We will do all we can to improve it, so we can become a 5 star app for you in the future. Chris