Tidio Live Chat & AI Chatbots , 1 858 arvostelua

I like a lot of the features of this app, however, I have been having issues with chats not appearing on the desktop. Chats do not appear until several hours later. These issues have been replicated on Mac, PC, and iPhone. We have tried all the obvious things to curtail this issue but have had no luck as it keeps happing intermittently. Support has been less than helpful to the point we are now looking for a better chat solution we can trust is working. This is a great service but they need better support, they are slow to respond and so far have not been helpful at all. I have screenshots of 15+ times where we left a customer hanging in the wind because the app didn't display on the phone or mac or PC. This is bad for business and I wish the Tidio support would take these issues more seriously.

Love Tidio Live Chat so far! Easy for customers to chat with an online rep, and also easy to use! Very good app.

Using for a couple of days and it sure is a seamless experience.
Jan help us setting up the right settings for our needs. Thank you guys!

A bit disappointed. I previously used the "Tawk.To" app, but I thought I would make the switch to Tidio because I enjoyed the design a lot better. But here's the problem, there is a big communication delay between Mobile and Desktop. I have to quit out of Tidio and restart the entire desktop application for the interface to mirror my mobile app properly.. Sometimes the problem is never solved when I restart both applications. Right now, the Tidio mobile app is telling me there are 7 people on my website - but the Tidio desktop app is telling me there are 9 people.. Guys, this is a pretty big deal. And because of this error, none of the analytics on the Tidio App should be trusted. I have to ask myself, am I missing chats? Who knows, because it's not reporting correctly. I have missed every single chat I have gotten so far since downloading the application. I never missed a single chat when using the "Tawk.To" application. Tidio never reports correctly since the day I downloaded it. And if you're wondering, Yes- both my mobile and desktop apps are synced under the same username. My previous chat application "Tawk.To" never had these problems, ever.

Unfortunately, I hate to say it but I need an immediate refund. Not only is the app not syncing, but the analytics cannot be trusted due to software issues.

Specs:
Latest version (10.15.5) Mac OS Catalina on a perfectly functioning iMac Pro 2017.
Latest version (13.5.1) iOS iPhone 11 MAX

Thanks

It is quite awesome app that I've used ever! It makes our customer service easier and it increases our sales!

Have been using Tidio Live Chat App for a little over 2 weeks now and can safely say this is the best Live Chat App out there and every website should have this installed. Best thing about it is you can manage Live Chats wherever you go and their user interface is the easiest to use out of all Live Chats. Its simple smart and great to use.

Not the perfect live chat tool but certainly good value and pretty straightforward to use.

I love all the features and what you can do with this app. It's more than just a chatting app, you can build so many custom bots and it's so much fun playing around with them!

We now use the Tidio App to funnel live customer chat requests for multiple online stores. With their help (looking at you Martin) setting this up was easy and painless. Everything is working exactly the way we had hoped. We began receiving customer chat inquiries literally within minutes of finishing the final setup while we still had Martin from Tidio from their help desk working with us.

Great support! I was kindly walked through an issue I was having and got it resolved very quickly. Awesome app, great capabilities, great design and smartphone app makes it very easy to keep in touch with customers! Do recommend.