Recensioni (1.929)

Valutazione complessiva
4,6
Numero di recensioni per livello
  • Il 88% delle recensioni ha 5 stelle
  • Il 6% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 3% delle recensioni ha 1 stelle
16 giugno 2021

The app is really helpful and simple to use and the support is very good. It is just missing a few features that would make it so much better such as;
*The ability to paste a screenshot without needing to save first.
*Integration with Teams :)
*Allow multiple facebook pages

Citizen Watches Australia
Australia
Oltre 3 anni di utilizzo dell’app
TIDIO LLC ha risposto 17 giugno 2021

Thank you so much for the feedback and suggestions! We appreciate both very much :)

15 marzo 2016

Great app. Does exactly as what it's advertised to do and for less than others. VERY HAPPY!

Starfish Dreams
Stati Uniti
Circa 2 mesi di utilizzo dell’app
17 luglio 2014

One of the best customer service departments I have ever dealt with. They did what it took to correct the issue I had and answer all of my questions. We love how the app works and would definitely recommend to any and all companies looking to reach out to their customers. 5+++ Stars

Jason Plevell
PPGI
http://theextremepotential.com

PPGI
Stati Uniti
Circa 2 mesi di utilizzo dell’app
15 giugno 2021

The support team has been very responsive and helpful at helping me solve my technical issues. This app is also very easy to use and is very valuable to have on your store so that customers can ask questions instantly.

SimplyKurves
Canada
Circa 2 mesi di utilizzo dell’app
TIDIO LLC ha risposto 15 giugno 2021

Thank you so much for the review and motivating words for the team :)

Data modifica: 5 febbraio 2018

Update: Customer service has been helpful and given me a script which I had to install on my site for a partial fix. I have to use the side bar (can not use the default chat widget as that will still cover the check out) but the side bar is on the side of the screen and when someone clicks it the chat window that opens does not cover the check out button.

Be careful. Both formats of the widget (unless you choose a side bar) will cut into your checkout button. I was surprised to find not only did the Modern Them bottom widget take up most of the checkout button, it's invisible hyperlink area extended out past the actual widget itself making it almost impossible to click "check out" almost every where you click on the check out button just pops up the chat.

The business theme bottom widget also cuts significantly into the check out button. It would be incredible if they would have more (smaller) options for the chat on the bottom right hand side of the screen that wouldn't get in the way of the most critical functionality of an ecommerce store.

Mother Erth
Stati Uniti
Oltre 4 anni di utilizzo dell’app
18 luglio 2020

The application is light, intuitive, easy to install and use. Best of all, it has an excellent free plan for those just starting out. Super recommended!

Zarili
Stati Uniti
Circa 2 mesi di utilizzo dell’app
TIDIO LLC ha risposto 20 luglio 2020

Thank you so much for your kind words and recommendation :)

25 novembre 2022

had an issue and support helped resolve it quickly. very pleased with the service. So far a great app

Custom Frame Solutions
Stati Uniti
Circa 2 mesi di utilizzo dell’app
TIDIO LLC ha risposto 2 dicembre 2022

Hi there! Thank you very much for your lovely review :) It's great to know that you are pleased with our services and support so far. Chris

17 gennaio 2022

I enjoy the notification preferences. Along with the pro package. I like the abandon cart feature too.

New York Lavish
Stati Uniti
Circa 2 mesi di utilizzo dell’app
TIDIO LLC ha risposto 18 gennaio 2022

Thank you for the review, I hope you will find many other features you like as well in the future!

25 dicembre 2020

Very good app for store chat support but the monthly plan cost should be reduced.Overall its a good experience

Fitness Coral
India
Circa 2 mesi di utilizzo dell’app
TIDIO LLC ha risposto 29 dicembre 2020

Thank you so much for the 5 stars review!

21 gennaio 2021

im writing this review about tidio's customer service. the tidio customer service is really awesome and helpful. I was having trouble logging into my tidio account and they really helped me sort it out in minutes. Martin from the support team helped me on live chat. thanks Martin. and thanks to Arek also

NEW NOW HERE
Stati Uniti
Circa 2 mesi di utilizzo dell’app
TIDIO LLC ha risposto 21 gennaio 2021

Thank you for the encouraging words for our team! We appreciate the review :)