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The Tidio Chat system has been great for our website, https://geojango.com Customers like the ability to instantly reach out about questions and we can quickly reach back to help in quickly closing a sale. The staff at Tidio has always been quick to help with questions. We are super pleased and recommend their app! We also like the way that we can add animated gifs in the chat and customize the colors. The workflows have been awesome! We figured out a way to block chats from locations that we are unable to service. That has been a great time saver. Just wish we could 'ban a visitor' very quickly. Currently, we have to dive into the Visitor Details 3 layers deep to ban someone that is trying to spam us. Hopefully, this will be available soon, otherwise all else is great!!!
Thank you so much for your great review!
Please rest assured we have already passed the feedback in regards to a quicker way to ban visitors.
Wonderful app. I never have a problem selling to people I can speak with, and Tidio lets me get in touch with live viewers. Very customizable and easy to use. Android app is pretty great as well, but I didn't notice a way to go full offline on all devices via the mobile app. Would love that feature.
EDIT: Olek reached out personally and helped me with my issue. Very friendly to work with, and I love the app!
This an awesome app and the support is even better! Tidio Live Chat ROCKS!
Great chat app. I have tried a few and had loads of glitches. This one works seamlessly, the support team are really responsive and helpful, and theres lots of easy suggestions for things you can do to increase sales. Of course, just being able to chat to them in real-time is the best sales method of all! Thanks Tidio!
Thank you so much for your review!
I used it to help improve customer interaction and engagement. It was easy to integrate and deploy throughout our small company.
That's such valuable feedback, thank you! We're very happy our product has helped your business!
The app is as good as it's customer service, which is 5-stars in our company's opinion. One of the best parts is that you get to use the app to learn how to make your own app better. The Tidio team is always there when you need them, and are helpful and patient no matter what we've wanted to know. We're very glad we found this app for our store. And I'm confident our customers are, too.
Day 1 and so far so good - helped with conversions already today!
So much easier than long, drawn-out email conversations.
Helpful advisor on live chat for installing on my MAC too.
Great app, has simple navigation, and provides the metrics I need to understand customer volume of inquiries.
Hi there! Thank you for the amazing review! :) We are glad to hear you like using Tidio and you know you can always count on us to help!
Really good! It works perfectly and the support people are kind and helpful.
We use in our website to have a better attendance to our customer, so it make us really satisfied.
Thank you very much for your kind review! It's great to know that you are enjoying Tidio so far :) We are working hard every day to keep this up!
This app is amazing and love all the ways you can customize the experience. Love the desktop/mobile app features that provide flexibility to respond promptly anywhere I am. Also, the service for this app is AMAZING. It's actually my favourite part of it! Love being able to talk to real people when I'm in need of help and they address all of my concerns. Thank you !
Thank you so much! We appreciate your kind words very much :)