Tidio Live Chat & AI Chatbots , 1.852 recensioni
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Such a frustrating app and COMPANY. I installed Tidio as I was using Chatra which no longer has integration with Instagram.
There are many issues with Tidio:
You can sync with your Instagram and Facebook accounts, but if you message in these directly it doesn’t show in Tidio, so you can have a conversation but it’s not synced in Tidio.
The count for your usage is wrong - it claims I’ve used 100/100 of my chat bot limit, but I haven’t used any; which will be my next point
I cannot use Lyra the chat bot because apparently my site breaks their T and Cs. When I got through to them they said they don’t support medical / healthcare. We make weightlifng belts so that doesn’t make sense.
The support - they said sorry you don’t meet the standards and that’s it, tough, essentially.
I paid for the basic plan then upgraded to the next plan (thinking this was the issue with the Lyra chat bot). Rather than charged the pro rata difference I was charged THE FULL AMOUNT, so I basically have the first plan and second plan, yet my numbers don’t total the 1+2 level plans.
Really disappointing as this chat app has high reviews but it’s really clunky and missing some good level of support.
We sincerely appreciate your feedback and we're sorry that you had a negative experience with us. Our Team Member has already reached out to you via email to determine the solution we can provide.
great customer service, issues resolved fast
Than you so much Tidio. Love your Automation and AI powered chatbots and your support staff. Well done!
Tidio Chat bot has been incredibly helpful to me. I strongly encourage you to give it a try, as I'm confident you will benefit from its features. Additionally, I want to highlight the exceptional dedication and helpfulness of the technical support team at Tidio. They provided valuable assistance with the installation and customization of the chatbot on my website. In particular, I'd like to give a thumbs up to Arek, who not only has a very handsome avatar but also helped me resolve a display issue flawlessly.
Thank you so much for taking the time to share your positive experience with Tidio! Your kind words mean a lot to us, and we're glad to know that you found value in its features and that our technical support team!
Again, thank you for choosing Tidio, and we look forward to assist you in the best way we can.
Awesome app to use for your customers
Thanks for the review, we're happy that Tidio helps you assist your customers better!
Spoke with Arek, he did a fantastic job of guiding me! Thank you Arek!
Really useful live chat, plenty of features for the team to utilise and a solid support structure in place
Best Chat App, fast and easy support.
great, i will always choose this app
I can get the options I wanted and used during the trial elsewhere for cheaper + unlimited, without the meager limits, and separation of all features which truly should be in one package and not separated like found elsewhere. Counting conversations is a joke, these conversations count every time the bot is loaded. it does the job though, but can get better elsewhere please save yourself the frustration and continue looking elsewhere.
Thank you for taking the time to share your thoughts with us. We appreciate your feedback.
Our prices are reflective of the quality of service we aim to deliver, and they allow us to consistently enhance our offerings, implement new features, and maintain the high standards you expect. Moreover, we believe in offering a range of plans to cater to the diverse needs of our customers, and our goal is to provide a variety of packages that allow businesses to choose the specific features and resources that align with their unique requirements.
Please reach out to support@tidio.net, and we'll gladly hear your best pricing point, working together to find a solution that meets your needs.