Tidio Live Chat & AI Chatbots , 1.703 recensioni
In base alla valutazione
Tidio so far has worked well. Easy to setup initially, though the configuration takes time.
Customer support has been quick and help.
One thing that could be improved is the translation between languages. It would be best to have them side by side so you can compare and ensure that they state the same.
Thank you very much for the review! We will make sure to pass the feedback to our Product Team to offer as seamless solution as possible.
Very good chat app. They provide all main features in their free plan which is good for a new store to start with.
Thank you for the review! Glad to hear you like the free plan, we do our best to offer the features to help start-up grow!
Excellent and responsive customer service. I had an issue with my site associating with the wrong email. Arturo in live chat patiently and professionally assisted me in resolving the issue. I really appreciate a knowledgeable tech person and a resolution on the spot. In addition, the chatbot is quick to set up with many powerful features. I'm just getting into this App, but I like what I see so far!
Hi there! Thank you so much for spending the time to leave a kind review :) It's great to know that you like the app so far. Arturo is a great asset and we are happy to hear that he was so helpful :) Let us know in case of any other questions. Chris
Tidio platform has transformed our support process. Its AI resolves up to 70% of issues swiftly, offering quick solutions to common queries. The conversational AI is impressively accurate and responsive.
What sets Tidio apart is its perfect balance of automation and human touch. The live chat and helpdesk features provide personalized assistance when needed. The user-friendly interface and insightful analytics enhance our support operations.
Tidio is a game-changer, streamlining customer service while ensuring satisfaction. It's an essential tool for businesses aiming to enhance their support experience.
Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us. The feedback you provided helps us get to know the needs of our customers and the way we could shape our product in the future.
the best and awesome customer service been using this chat for almost 3 years now! They are very attentive to customer service as well and always respond right away when they are open
Hi there! Thank you for the great review :) We are glad to hear you like the app and you know you can always count on us to help!
I would not recommend this app solely due to the fact they count pretty much any visitor as an active chatbot. I have a monthly limit of 100 and so far I have had 27 people "engage" the chatbot when I know for a fact that I've had1 person engage the chatbot this month.
I would also like to point out that the chatbot did not engage that person and they ended up leaving without getting the answer they needed. Poor design and I recommend people stay away or use at your own risk. The reason I gave this review two stars instead of one is because when I talk to customer service, they are friendly, helpful and knowledgeable.
I'll also point out that I have seen some reviews say they have had sales increase because of this app, I have not and don't think this will increase my sales at all.
Thank you for review. We apologize for any confusion regarding the chatbot's quota count. After reviewing your case, we found that it was caused by additional bot scenarios in your setup. We have offered solutions to address this issue and reduce the monthly bot usage while still achieving your intended goal. We appreciate your patience and understanding, and we are committed to ensuring your success with Tidio.
This is a great company with excellent service.
We have been using the Tidio app for quite a long time and are very satisfied with all the features. They also keep developing with new additions to the chat.
Simply the best! :)
Hi there! Thank you so much for the kind review :) It's great to hear that Tidio supports your business and we can grow with you!
I'm a returning user. I've tried other apps, but Tidio allows more automation and features. Definitely recommend.
Thanks for the review! We appreciate your loyalty and continued trust in our services and will do our best to develop Tidio and our offer :)
I’m new to this and needed some help and Mike was super-helpful, clear and friendly. Definitely recommend this app for what it does and the amazing customer service!
Hi there! Thank you so much for the kind words :) We're so happy to know that you like both our app and support. Mike is a great team member! Chris
Must have for any shop owner. Giving you the ability to help customers in real time can make a huge difference in their satisfaction. 5/5
Hi there! Thank you so much for the lovely review :) Let us know in case you have any questions or ideas. Chris