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cool app but you can only get far on the free plan but the adds ons are worth it , i cant edit the bot convo i would like to change the % that the store is offering but i love the app you will be engaged and you will use it
Thank you for the review. You can always adjust your Chatbots messages.
Here's how to do it: https://www.tidio.com/knowledge/faq/how-to-edit-the-initial-message-on-chat/
Tidio has help my site become more relevant and made it so much easier to deal with customer issues as soon as they come up
Hi there! Thank you very much for your review :) We really appreciate your feedback, it keeps us motivated to constantly improve Tidio. If there's anything that is unclear, please let us know and we will be happy to provide necessary guidance, so that we can become a 5 star app for you :)
powerful application. connect to your customers
The support staff is ready and willing to help with all your concerns. And I have seen this application in action on a couple of other shopify stores out there and it’s looks professional and good. They also offer flexibility in terms of plans and pricing. The only issue for me was that the application appeared to have a glitch but it turns out I just needed to clear the browser. Support explained it to me, thanks.
Hi there! Thank you for your honest review! I'm really sad to see that you are not fully satisfied with our app. Sometimes the old settings appear because your browser saves the old settings to make your website load faster (browser cache). I'm sure your customers saw the updated version. I'm also sure that we can work out all the little setup hiccups together to make the widget more quiet and subtle. We'll reach out to you via email.
Adam - Tidio
A lot of interesting features at a very reasonable price. Most of the chatbot app I reviewed were charging upward of $50. This app is available at $18/month. Customer service is great too.
Thank you so much for such a positive review! We are happy to hear that you find our pricing fair and our team helpful.
Have a great day and take care!
The app installs well and quickly, but there are some bugs that seem to be with the mobile version and some other minor glitches I discovered. The developer contacted me and he is working on a couple of fixes and the update will be released shortly. I'm uninstalling for now and will wait for the next version.
Just installed it, and it seems like it will create more interaction with customers. Can't give 5 stars until I have really had a chance to try it out.
facile applicazione sul sito, completo, ottimo per il prezzo
Just installed so haven't had a conversation with an actual customer yet, but so far so good! very intuitive and I love that so many different workflows can be integrated! And that it comes with template strategies!
Thank you so much for your valuable feedback! We're very happy to read that you're enjoying our chatbot templates and our integrations! We hope that you choose to continue using Tidio and that we will prove to be the best live chat service for you. :) Our Customer Support Team will also be there to help you should you need any assistance!
It is a very nice app. I would prefer to not have to switch back and forth on projects to answer chats, but otherwise it is great.