Tidio Live Chat & AI Chatbots , 1,850件のレビュー
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Great tool to build trust with customers. The app support team is very quick and responsive. Recommended!
Thank you so much for your review and for the recommendation! It means a lot to us! We're also very happy to read that you're satisfied with Tidio's Customer Support. :)
very helpful!!
Thank you for your review, we strive to provide the best experience to our customers :)
not bad. but I can't receive messages instantly through your web now. and min 100 characters are difficult to attach. thank you.
Great work, thanks to Piotr ! He solve my problem very quickly and now my website work correctly !!!
Thank you so much for your review! We will also pass on your message to Piotr. :) Once again, thank you for your kind words and we'll always be there to help!
Great app! I am still learning how to use it properly but the support team is always willing to help!
I just started using the plugin, but it has been great so far!
After integrating the Tidio live chat app on my Shopify website and utilizing it for over a month, I came to realize some significant issues. The real-time data reporting proves to be inaccurate, leading to mishandling of the bots. Notably, there's a charge for exceeding the standard bot limit, which further compounds the problem. The glitches in the real-time section display users as online who were active days ago, and current online users are not accurately represented. I've invested considerable time and effort trying to resolve these issues, only to find that the data discrepancies could potentially lead to substantial costs due to bot misuse. It's perplexing that despite numerous reviews, a significant percentage of users seem to be facing these problems, particularly those who are seriously invested in their business. While the customer support is decent, their responsiveness over weekends is lacking, and I'm yet to receive any follow-up on my request made last Thursday. Given these flaws and cost concerns, I'm hesitant to recommend Tidio. There are numerous other live chat apps available, many of which offer similar functionality at a more affordable price point. Exploring alternatives might be a wiser choice.
HI and thank you kindly for your feedback.
Apologies you had to wait such a long time for a response from our technical team but indeed the escalation, technical specialists are not available during the weekend, while our Support Staff is doing their best to address all concerns via email. The reply to your request was sent first thing Monday, I am sorry if you missed it.
The way we show live visitors in Tidio is based on their actual having the website with the installed widget open. While GA reports on the visits, we show who is actually on the website (has the website open) at the moment so that you can proactively reach out to the visitor.
We understand that you invested time and resources in your company and we will do our best to provide you with the services you require within our possibilities. We will reach out with a follow-up to make sure you received the tech team reply.
The support team is responsive and professional, solved my issues quickly and are very careful about customer experience.
We are honored by your wonderful review! Your feedback motivates us to continue providing exceptional service to all our customers.
Great app. Easy to use. We tried 2 other leading apps and they were too complex and difficult to use. Also the support staff have been excellent to deal with.
Hi, our team always appreciates reading feedback like the one you left us! Thank you for your kind words and support.
I'm not very tech savvy but whenever I have a question they are always very helpful! Great customer service.