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awesome and quick service to help us get what we needed accomplished
This seems like a fantastic app and I was very happy to install it, but in reality, it can be a bit complicated and challenging to set up just right. Once all is said and done, to have a reasonable version of this app working you will spend $30 per month... for functionality that doesn't provide a whole lot more than a basic chat app will (other than the automation) but those aren't really that awesome. They are fun at first and seem like they will be excellent, but truly, people just ignore them or consider them an annoyance BUT you will be charged for each automation... until you hit your free limit of 100 hits in a month (a few days at best) then automation go bye bye... unless, of course, you want to pay another $15 to get up to 5k automation. Seem odd to go from 100 to 5K? Maybe just ask us up front for the minimum $15 that you really want... no need for a silly free 100... All this said, the guys seem great and there is real potential in the product, but therein lies the problem, so much has been put into creating a great product that the real world side of the app is lacking.
Hi, Olek here from the Support team. Thank you for your thoughtful and honest review. I reached out to you via email with a follow-up question.
Great customer support! Easy to use app!
Great customer support! Easy to use app!
Great customer support! Easy to use app!
Thank you so much for the kind words for the app and the team :)
Excellent ! Very good app and very simple to use.
Talking to customers is very efficient way to increase conversion.
I recommend it.
Thank you
I've tried a few chat apps & this is by far the best. By far!
Presentation, operations with their dashboard & apps / bots - great support team (big shoutout to Kamil, Rafal & especially Olek!).
I wanted to enable customers logged into shopify to also be logged into Tidio (to avoid logging in twice) & everyone was most helpful with next day solutions.
For more details on how i did: https://community.shopify.com/c/Technical-Q-A/How-to-add-logged-in-customer-data-to-app/m-p/582386#M12225
Many thanks Tidio Team! #KeepItUp
Thank you so so much! Your review made our day. We hope our service will help your business. Best of luck from our team! :)
Not real useful no real data behind the use did not increase sales
Support is slow and not very helpful how can a company doing chat not be available via chat for help
We are new to the app, and so far we think its great! Martin helped us out with some questions we had in a top notch customer service manner! Thanks Tido, we will be in touch!
Kamil again, explained VERY WELL the most important aspects of the pro plan. I am still on the free plan, but I am more ready now to upgrade. He also explained the value of a Chat landing page.
Thank you so much! I will forward your kind words to Arek :)
Great and Awesome MUST HAVE APP... love it and thank you so much. Its a very useful tool to have to help engage your potentials so that you can be more interactive and helps with sales for sure
We are proud to be a part of your business! Thank you for the kind words :)
Très bien et très bonne équipe.
Thank you very much for your review! We're doing our best to offer excellent support :-)