Tidio Live Chat & AI Chatbots

A good chat app with friendly and very helpful support. Been using this for some time and the feature list keeps expanding. There is still room for improvement (I would like a chat bulk export facility) but it is good value for money. I've asked if they can provide a bulk export for me and they have escalated my case. If they provide it I will come back and upgrade my rating from 4* to 5* ...
Thanks also go to Arek for comprehensive and patient support.

I would recommend this app to other stores, as it is a great way to interact with customers, especially with those interested in making a specific purchase. It's another avenue, besides phone and email, to reach out to customers needing help. At first, there were a few technical difficulties (it seemed to cut out, etc.), but it has since improved and we don't have those issues anymore.

Good customer support but I wish I could do a screenshare with support. It is helping with conversions and sales

The app is really helpful and simple to use and the support is very good. It is just missing a few features that would make it so much better such as;
*The ability to paste a screenshot without needing to save first.
*Integration with Teams :)
*Allow multiple facebook pages

Useful app to have on your store.

ShopiifyのデフォルトにもIndexというチャットツールが付いているのですが、体感上はこのアプリに課金するだけの価値はある印象です。
比較してレビューします。
- Inboxでは、チャット中の未送信テキストが見えないが、Tidioでは見える
- Inboxでは、チャット中のお客様が見ているページが見えないが、Tidioでは見える（お客様の言葉が足りないときに、商品ページを見ると分かりやすい）
- Inboxでは、複数サイトの切り替えが非常に面倒だが、Tidioはそうでもなさそう（試してはいない）
- Inboxでは、Botの自動応答フローが非常に簡易だが、Tidioはかなりきめ細かくスムーズな会話の流れが作れる

といいところを書いてきましたが、不満がないわけではありません。
- UIは日本語化されていない
- 瞬間的に表示されるメッセージも英語のみ（お客様がびっくりしそう）
- 送ったメッセージを訂正／削除できない

以前に比べて通知が強くなり、送られたメッセージに気づかないケースは激減しました。

また、お客様に見えるメッセージがごく一部英語なのが多少気になりますが、まあ致命的ではないかな・・
全体としては。課金する価値が充分あるアプリです。

Great app. Simple and easy to use. It has many great features for customer service

There should be a way to customize the alias, We want our clients and users to receive our campaigns from our corporate email, I think that if they receive the information from another domain it can create confusion and lose trustworthiness towards us. We think that if Tidio activate this option they could attract twice as many clients, think about that

Stable, lightweight and good UI One problem is that I can't seem to set exceptions for operating hours and have to disable them fully when it's a public holiday.

Nos ha ayudado mucho a cerrar ventas y nos permite tener contacto con nuestros clientes de manera eficiente.