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I love this app, it's super convenient, simple, intuitive and feature rich. The support is amazing as well. I don't think I can list any problems with Tidio. Nobody paid or told me to write this either, I know it sounds like it. I 100% recommend this app its just so good.
Thank you so much for the encouraging words for our team! We are very glad you enjoy Tidio :)
This is a great App. Live customer chat has gained us a lot of sales. Installed the App on my phone and it's easy to use and you can scoop up extra sales any time of day. Use it as much or as little as you like. But just use it.
Great UX - easily in my top 5 must-have apps for any Shopify store. Great work!
So easy to use and great service overall! Love the product and ability to customize the widget and settings.
Thank you for the kind review :)
So good and nice looking app. You can customize it to fit your theme. Professional. Top quality customer service.
So far so good! Hope it continues that way.
Love the fact that you have an app, like messenger, that allows you to interact live with your customers.
Thank you so much for the kind words!
So nice, you guys are so patient and your app is so great! Although we were in different place and time zone, the representative replied me in no time, and his advice was so helpful. Keep on good working!
Thank you so much for your kind review! We always try to provide the world-class customer support :)
I love the app. The only problem I have with it is that I wanted the free plan for now, my store is still growing, but after the trial period I didn't have the option to choose the free plan. ***Update*** Everything is okay. It defaulted me to the Free plan. Customer Service helped me. Thanks!
Hi! Thank you so much for your review! We're really happy that you love our app. I can help you pick the free plan. It's available for everyone after the trial period. I'll reach out via email in a few minutes. :) Olek - Tidio
Excellent app! 5* because it is extremely comprehensive. We can chat anywhere with the phone app meaning I can go walk the dog and still be there to help our customer. The support I have received so far has been prompt and engaging, cannot fault that.
2 suggestions for developer
1. Where we can see what users are typing on the screen before they submit each message is great, but there should be confirmation to say that each message has actually been submitted. Embarrassing if you think they have submitted their message and you respond to it before they have actually submitted it.
2. Please add the ability to have bots trigger other bots to improve on site automation.
Thank you!
Having a customer feel comfortable and supported in your site is key to maximizing conversions and building confidence.
Through tidio we were able to achieve this goal.
By enabling a very easy to set up and customizable (with automated properties) we were able to address our customers needs with live support - and never miss a message with the email notification system.
It's had a positive impact on our business and we highly recommend it.
Polimob Team