Tidio: AI Chatbot & Live Chat

The system is a mess. The app was double installed or something and causes us not able to receive the message from customer. We missed the data /message of the customers.

And Tidio customer service looks busy or they simply ask AI to handle the issues (which is not working).

NOT FRIENDLY! TIDIO doesn't allow you to export any of your store's customers' questions and your answers.

I tried multiple times to get help from your onboarding staff. had a couple of good meetings with them and then they ghosted me and did not answer any of my emails. Really wish they had helped implement the app.

Chat widget overlaps sticky add to cart on mobile. Need to use custom code to move it. Poor UX

I was charged twice by Tidio. I provided clear proof directly from my Shopify billing showing the duplicate charge, and even after acknowledging that the payment had been taken twice, they still refused to issue a refund.

What makes the situation even worse is that I am now locked into a contract with them while trying to resolve an issue that should have been straightforward. I escalated the case multiple times, yet nobody seems to genuinely care or take ownership of the problem.

The only responses I received were from automated AI agents claiming they “hadn’t heard back from me” and asking me to reply if the issue was unresolved. After replying, I then received another automated message saying the ticket would be closed because I supposedly had not responded. It feels like an endless automated loop with no real human support involved.

For such an expensive company, the customer service experience has been extremely disappointing. Everything appears heavily automated, with little to no access to real agents capable of properly handling billing disputes. Sadly, I cannot recommend this company based on my experience.

We upgraded to Tidio after reviewing the information provided on both the Shopify App Store and Tidio’s website, expecting the free trial to allow us to properly test the features and chatbot functionality before committing long-term. Unfortunately, after only one day, the bot stopped functioning the way it initially did, and many of the limitations and billing details were not clearly explained upfront.

One of the biggest concerns is the inconsistency between the pricing and features shown on the Shopify App Store versus Tidio’s actual website. The plans, billable conversations, and included features are presented differently depending on where you look, which created confusion during the upgrade process.

We originally switched from Chat Live to Tidio because the Growth plan appeared to offer similar functionality with additional tools and automation features. However, after discovering the actual limitations and differences in functionality after upgrading, we are now seriously considering returning to Chat Live, especially since it provides many of the same core features with clearer expectations and pricing transparency.

As a business owner, transparency matters. We expected the trial experience, pricing, and feature availability to be clearly explained before upgrading. Instead, the experience felt misleading and confusing rather than straightforward and business-friendly.

We hope Tidio improves transparency between their Shopify listing, website pricing, and actual feature limitations so businesses can make informed decisions before committing to a paid plan.

No puedo instalar la aplicacion porque me sale un correo electronico que no es el mio. Como puedo hacer para poner en un nuevo correo eletronico?

Diese App ist die größte Enttäuschung, die ich jemals mit Shopify Apps erlebt habe.

Ich habe den Live Chatbot mehrere Tage trainiert, Tag und Nacht. Alles bis in die Details erklärt, alle Antworten geliefert. Für Paar Wochen ging es gut - ich wollte nur das mindeste, nur dass er gute Antworten liefert.

Ich merke seit mehreren Tagen, dass der Umsatz schwächer und schwächer wird - ich dachte niemals, dass es wegen dem Bot ist. Ich habe die Chats für ca. zwei Wochen nicht kontrolliert.

Die Antworten sind katastrophal, sogar die Produkte, die wir am meisten auf unserem Shop verkaufen, wurden dargestellt, als ob sie nicht verfügbar wären. Katastrophe!!! 40 Chats mit 40 potenziellen Verkäufen hat er uns ruiniert, mit Antworten die niemals eingegeben wurden.

Ich bin zutiefst enttäuscht. Ihr habt mir mein Geschäft ruiniert!!!

I installed this app yesterday, so that I could chat live with visitors to my site. The app says it can't scan my site for info, and when I set it to scan specific pages it doesn't load. the loading wheel has literally been spinning since last night. Also it pulled contacts and chats from my other website so now they're all mixed up. Deleting this app. I will try something better. Oh and the AI bot runs you around in circles trying to fix the issue.

It's not possible to bulk export chats. Tidio is not transparant. If webshops receive visitors on their website, the chat conversations should be managed by the customers of Tidio, in this case the webshop, which should be able to bulk export the chats. I found 20+ alternatives in the Shopify appstore already. Chatty seems to be the best alternative.

Edit:
Chatty doesn't have this feature standard implemented, but after asking, they replied to me within 1 minute that it's manually possible, because they put their customer on no 1.
When I asked Tidio to do this, your employee told me that the chats & chat history belong to Tidio only, not the customers of Tidio (Shopify webshops in this case).

Update 2025-07-18:
Not necessary anymore to export chats, which seems surprisingly possible now.
I will never work with TIDIO LLC anymore in the future.

Update 2025-07-21:
Since when is it available in the plus plan?
Also your customer support employee didn't mention this. He clearly stated that it wouldn't be possible at all, because the chats belonged to Tidio, according to this Tidio employee. If Tidio employs such employees, I don't need to work with them, but that's my current opinion.