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Great app. Simple and easy to use. It has many great features for customer service
Customer's comments cannot be cleared from comment section on their website. They will see their 1st conversation and any other previous conversations they have had. Tidio did say they are working on this.
Other than that the app seems okay. Just installed so honestly way too early to comment but they asked...
Tidio is an excellent app for consolidating communications with customers; whether they're chatting with us from our website or from Messenger. The customizable chatbots are a great help, too, especially for FAQs.
Lately, however, the notifications have not been working and we've missed a few chats from customers with no way to reach them back. I'm sure it's just a bug and we look forward to its 100% back.
Thank you for the review!
Do you experience the lack of notifications when the app is online on your mobile device? If that's the case, please reach me at jan@tidio.net and I will be able to help directly :)
Great app. Keeps it simple and streamlines communication via desktop, aptop, or smart phone. Easy to use and can be leveraged by small and large businesses.
It would be really nice if you could capture more than one piece of information through the chatbot from the customer. Adam was great in helping me come up with an alternative solution to the problem I was having.
Thank you for your review! The solution we used in your bot validates the information your users provide. We hope this will help your business. All the best from our team! :)
There are plenty of settings and it's a bit of a hassle to program but the customer service is great and it gets the job done. Just a bit of a learning curve.
Thank you for the review!
Have used this app for almost 2 years and its pretty much flawless! It was my ultimate solution to solve my customer's doubts whereever I go whatever the time. I can resolve the issues from my phone wherever I am. Its extremely easy and smooth and I haven't had any issues till date. Totally recommend this to everyone who wants a quick,simple,user friendly chat service for your customer!
My store is- https://whysobluelove.com/
If you guys have any inputs/feedback for me to work on, I'm all ears!
Thank you so much for your review, we're extremely proud you're with us for almost 2 years!
Works well out of the box and easy to install/customise; early days, so will "review" this review idc with better user experience input. Until then, recommended by www.thesolidbarcompany.com
Just installed so haven't had a conversation with an actual customer yet, but so far so good! very intuitive and I love that so many different workflows can be integrated! And that it comes with template strategies!
Thank you so much for your valuable feedback! We're very happy to read that you're enjoying our chatbot templates and our integrations! We hope that you choose to continue using Tidio and that we will prove to be the best live chat service for you. :) Our Customer Support Team will also be there to help you should you need any assistance!
Very good app. You can link multiple websites in the same time. Fast support.