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Easy to use and set up! Exactly what I was needing!
facile applicazione sul sito, completo, ottimo per il prezzo
Great idea, doesn't work on mobile well. They have a few more things to fix, maybe instant sms messages sent to the phone of shop owners because when you see the message and click the notification to go to the app the message doesn't show up instantly.
I am using Tidio Chatbot in my shopify website and it is a very cool chat application. The thing I like most about Tidio is I can answer to chat messages from my customers through mobile app which is so convinient.
Thank you so much for the great review! We are glad that you also enjoy using our mobile app in order to answer queries wherever you go!
Tidio is really good, we've tested a few applications in the past, but we found it was fairly streamlined. We have a lot of CS support needed for our brand, so Tidio was a fantastic addition.
We try to make Tidio as intuitive as possible, so your words really mean a lot, and I hope our app continues to prove itself useful in your eyes! Thanks so much for the review!
Not working, can't see any active users outside my local network even if I have purchased the pro version. Very unhappy.
Follow up: the developer contact us for the issue. Although the piece of software is not working for now but the customer support is excellent.
The chat support was very helpful, and he answered all my questions promptly, and he gave me complete information. Thank you so much!
Thank you for the 5-star review! We really appreciate it!
These guys made something great. Finally someone who understands the importance of good UX/UI in chat. Easy to use, integrate and customize. Free solution and very affordable upgrade options.
There is no way to bind the tidio shopify app to another email address, you would have to start from scratch and lose all previous conversations.
Thank you for reaching out and sharing your concerns. We appreciate your feedback and we want to assure you that we are actively looking into your case and will be contacting you directly to discuss potential solutions. Your satisfaction is our priority, and we are committed to finding a resolution that meets your needs.
Just installed so haven't had a conversation with an actual customer yet, but so far so good! very intuitive and I love that so many different workflows can be integrated! And that it comes with template strategies!
Thank you so much for your valuable feedback! We're very happy to read that you're enjoying our chatbot templates and our integrations! We hope that you choose to continue using Tidio and that we will prove to be the best live chat service for you. :) Our Customer Support Team will also be there to help you should you need any assistance!