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I have found Tidio to be a great AI chatbot. There is a low learning curve for creating or altering chats. When I received an email about a potential issue, customer and tech support reached out, explained the possible issue, and did a quick fix to set things straight.
Thank you for the review! We're happy to know you're satisfied with our tool and that our support could help you effectively.
Too expensive now, they increased the prices a lot!
Hello there! We understand the pricing increase may be inconvenient, but over time we’ve added several key features to Tidio, which is why our pricing has been adjusted. Some of our most recent update is introducing Lyro AI bot, integration with WhatsApp, custom domain, live call feature. We hope they will make your customer support even more efficient! In case of any questions please reach out to us at support@tidio.net, the Team will be there happy to assist.
Lyro best employer of the month
Hello there, thank you for the review. We're doing our best to constantly develop Lyro capabilities :)
Requests are getting lost - I have them coming from the help email to open a ticket, but once the email gets forwarded, it gets lost where it cannot be found.
Do not have expectations that support will help you - it is very slow to get a response, and the responses are not helpful, nor are they live.
Do yourself a favor and do not use this
Hi, I'm really sorry to hear about your experience. Our team worked hard to identify and fix the problem you faced. Unfortunately, we couldn't completely assist you since the app was removed before we could pinpoint the issue. It's possible that the problem might have been related to the forwarding rules in your email client, not Tidio itself. I'd really appreciate the chance to give it another try and fully troubleshoot this for you.
Thank you,
Olek - Tidio
Terrible support to uninstall the app. Don't use!
Hi! Whether you need assistance with a fix or want to remove Tidio, we're here to support you. I'll follow up with you via email to provide further help.
Olek - Tidio
your site frankly it could be great but!
did you see? the price too
for free chat and AI chat and for the others you paid more than 30 dollars each see 100 dollars total for a communication
frankly abuse your site
you have to spend more than 150 dollars see much more
Hi there! I'm sorry to hear the pricing may seem to expensive for you, as we try to adjust it for our customer needs as much as possible. Please note with a yearly plan you receive two months of the subscription for free! In case you need assistance with upgrade, our Team will be here to assist with choosing the right subscription. Please reach out to us at support@tidio.net
L'intégration est rapide, et le chat en direct permet de répondre instantanément aux questions des visiteurs. Le chatbot AI est également utile pour automatiser les réponses aux demandes fréquentes, ce qui économise du temps.
Thank you for the feedback, we appreciate it!:)
A superb customer service team, very patient in helping me out with my issues.
Hello there, your review truly made our day! :)
Always a help. Thanks so much.
Thank you very much for your feedback!
Very good.