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The app is interesting and useful. But I am having difficulties with editing the chatbot, which is installed by default - to change some actions for visitors ... The support responds to my request quickly.
Thank you for your review! I'm really sorry about the difficulties you've experienced! If you need any further guidance, our support team is available on live chat 24h/day, Mon-Fri.
sav au top, pour nous une des meilleures app du store
ça nous a parmi d'augmenter nos ventes. 10 / 10
That's amazing, we're excited to help you increase your sales even further! Thank you for the five stars!
UPDATE:
10/12/15 - Just updated our mobile app as well as chrome extension - Absolutely flawless!
We also noticed more improvements in the UI & added settings for Responses.
We are confident to say Tidio is the best app on Shopify!
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UPDATE:
09/10/15 - It doesn't stop getting better. The facebook chat integration is absolutely brilliant. Automation works really well and has encouraged sale on targeted products. Very pleased with Tidio.
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UPDATE:
5/7/15 - Since our last review, there has been significant improvements on this app. All the issues we mentioned were swiftly rectified. Excellent customer service and quick development team.
Still a great app to use. The best available in my opinion.
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4/7/15 - Really good app, very useful and user friendly. However, our experience with it has been a little frustrating.
Firstly, setting the opening time takes some skill to master the art of dragging the cursor to the exact o'clock required.
Secondly, the app keeps resetting our opening times and shows we are online when we aren't
Those are the only flaws we've seen. Overall, it's a really good app and we are well pleased. Thank you.
Chris is so helpful, he gave me a quick reply. In addition, he is very professional, I like Tidio, a good experience!
Hi there! Thank you very much for your kind review :) It keeps us motivated to work hard and improve Tidio for you every day :) Let us know if you have any ideas or questions in the future!
Used this for quite a while and worked well. I got notifications on my mobile too which was very helpful. Its got a user friendly interface and easy to set up in minutes. The support on this app (even on a free version) is superb! Keep up the great work guys!
I use Tidio for live chatting with my customers. It's easy to set up and works smoothly. On top of that Tidio team provided me with very prompt and knowledgeable support when I needed it. Like it very much, so far!
Amazing review, thank you so much for choosing us! :)
Only just downloaded Tidio 2 days ago, so far it's fantastic! I have to say it was without a doubt by far the easiest set-up out of any app I have used. I couldn't believe how quick it was and how little I had to do (no coding at all, wooo!!). After installing I had a few question about how to set various things up and support were immensely helpful. I was chatting with Mike he was awesome - shout out Mike! There is so much functionality it's crazy. It will be a gradual, process I think to slowly increase what I utilise out of it over time. 10/10 would recommend!
Thank you so much! It was a pleasure helping you with your questions! Should you come across any follow-up questions, new ones or some issues just reach out and we'll do our best to help!
Love it. You can actually see what each customer is doing on your site. Great insight.
Great app to talk to customers and get them involved in your brand!
Quick and easy set up with customisable options. The tech team are 100% on the ball if you have any questions!
Every store should have this.
Really great app and Mike was super helpful dealing with my query and setting up Tidio for me. Great
Thank you for your lovely feedback. You did all the heavy lifting, we simply provided guidance. :) should anything come up, reach out and we'll help!