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Una app muy útil, funciona perfecto, llevo 3-4 años usándola y no la cambio porque su interfaz es muy fácil y como plus la app en móvil funciona perfecto para atender a los clientes en cualquier momento. Recomendada.
Your review made our day and is appreciated!
Tidio has been a very powerful tool for our company for sometime and the improvements only continue to make customer interactions easier. Our team loves the ease of use and the high design look is an added bonus that matches our brand perfectly. Great customer service too. Thank you!
Your review truly made our day!
Tidio is a great support for our customer care team, enabling us to chat live with customers and resolve issues in real time. When the operators are not online, it responds quite well to requests, and we deal with them in the morning. We sell mostly furniture with many specifications that need to be understood by the client, and Tidio is able to keep them engaged while we find information.
Thank you so much for your wonderful feedback! We’re thrilled to hear that Tidio has become such a valuable part of your customer care team.
Tidio hat mir geholfen, viele Kunden zu halten, wodurch ich mehr Möglichkeiten hatte, mehr europäische Familien, Hotels, Apartments und Restaurants zu bedienen.
Vielen Dank :-)
Ich bin bislang sehr zufrieden mit Tidio, da bei uns die Live-Chat Funktion mit das wichtigste ist. Bislang konnte keine andere Chatting-App unsere Wünsche so erfüllen.
Das senden von Produkten im Chat sieht außerdem verdammt gut aus!
Your review made our day! :-)
It’s an amazing app. I brought it in because handling everything alone was getting impossible, and now Lyro AI takes care of all the first responses for me. It’s a shame there’s still some trouble with Japanese input, but the benefits easily outweigh that. Really great stuff.
Thank you so much for the feedback, we promise to develop Lyro so it benefits you!
Tidio has a feature that upgrades your package automatically. This is in theory a good idea during Seasonal sales. However, it doesn't downgrade automatically after that.
Extreme seasonality is a known fact in E-Commerce, so it's undeniably bad intend by Tidio and was probably developed as a cash grab instead of convenience for small businesses. They upgrade you once your numbers rise and enjoy the extra profit if you do not downgrade manually afterwards.
Who doesn't love it to micromanage your plugins regularly on top of your customers, thanks a lot Tidio. Always love to work with companies who specialize in f*ing over their customers instead making a good product.
Due to known fluctuations in this kind of business it's undeniable this was developed having that in mind. Therefore bad intend is also undeniable. Either that or complete incompetence, both deserves a 1 star rating.
We’re sorry to hear about your experience and appreciate you sharing this feedback.
The goal of the automatic upgrade feature is to help avoid service disruptions when conversation limits are reached, especially for businesses relying on automation and wanting to avoid interruptions in customer interactions.
We’d also like to clarify that the auto-upgrade feature is completely optional and can be managed or disabled at any time, including right after subscribing.
We have also reached out to you directly to assist further and take a closer look at your case.
We understand your concerns and appreciate the feedback.
Cuento con el chat bot y ha sido muy bueno para responder las dudas de los clientes que visitan la tienda en línea, además puedo administrar los mensajes de las redes sociales.
¡Muchas gracias!
Tidio has completely transformed my customer support by allowing me to engage with visitors in real time through an incredibly intuitive interface. The automation features save my team hours of manual work every week, keeping our response times impressively low. I can provide even more tailored advice on optimizing these automation flows within Ace Browser where I have access to advanced model analysis.
We appreciate the review you left for Tidio!
Very good app and the AI is helpful, if you train it correctly it can answer all the basic and even complex previously asked questions. Very good app
Thank you do much for your kind review! We're so happy to know that our Lyro AI is helping answer even the complex questions :)