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1) The visitor screen on your website fails to display up-to-date data. Instead, it presents visitors from 12 days ago who are no longer active, providing an inaccurate snapshot of the website's current status.
2) Sorting the monitor list is not an option.
3) The tool does not allow you to track visitors who progress to the checkout stage. Considering these limitations, it may not justify its ...
Hi there! Sorry to see that you aren't satisfied with our tool. This is not the kind of experience we wish our customers to have. Would you kindly send us an email to support ...
A bit disappointed. I previously used the "Tawk.To" app, but I thought I would make the switch to Tidio because I enjoyed the design a lot better. But here's the problem, there is a big communication delay between Mobile and Desktop. I have to quit out of Tidio and restart the entire desktop application for the interface to mirror my mobile app properly.. Sometimes the problem is never solved ...
Hi, thank you for reporting this issue and for your honesty. We're now working with our developers to fully understand what caused this issue. We'll keep in touch with you. ...
Awesome Idea! This app actually is pretty well done and out of all the apps we tested actually appears to perform well and seems very well made and professional. The issue is that it’s pricing is confusing and excessive. They advertised one price(which has since been removed thankfully), and then once you had the app installed you could no longer find that price only higher pricing. The pricing ...
Hi, I'm really sorry to see your review. I do understand that at times, our pricing may be confusing. I'll be trying to reach out via your chat or email and help you choose ...
I would not recommend this app solely due to the fact they count pretty much any visitor as an active chatbot. I have a monthly limit of 100 and so far I have had 27 people "engage" the chatbot when I know for a fact that I've had1 person engage the chatbot this month.
I would also like to point out that the chatbot did not engage that person and they ended up leaving without getting the answer ...
Thank you for review. We apologize for any confusion regarding the chatbot's quota count. After reviewing your case, we found that it was caused by additional bot scenarios ...
Lost connection so frequently, especially when customer needs online support, it is connecting forever. hope Tidio can fix it. Really a bad experience with Tidio.
Hi, I'm really sorry to see your review - I've reached out via email to fully understand what happened and offer some help. Olek - Tidio
Components of this app is great. However, there has been a number of issues like automation deleting on it's own, and the automated emails hounded our customers. One customer told us they received 12+ emails a day! They couldn't resolve this issue.
Too many problems.
I've have been using this for about a month - I switched from Olark which is highly regarded but it didn't have a mobile feature. So unless I was sitting down in front of my laptop I could only get emails from our customers - which is sucky customer service. The set up was easy however when I updated the iOS on my phone the mobile chat feature did not work if not in wifi (which I am generally not ...
De base c'est une bonne application mais malheureusement l'appli ne fonctionne pas bien ! Le chatbot automatique ne fonctionne aléatoirement et c'est dommage car quand il fonctionné il faisait ses preuves ! Je vais me tourner chez un autre concurrent et voir ce qu'on me propose de plus fiable.
Unfortunately, it stuttered when we have a major sale and we had a lot of traffic on our website. We uninstalled and started using another chat that we love and can handle volume.
Great concept but mobile app and their features are way too buggy to use on site with actual customers. Will look at this app again in a few months. Has lots of potential.