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Absolutely fantastic. Customers are loving the way they can just ask a question while they're on our site. The ability to answer questions wherever I am is such a bonus. Well worth the small investment.
I love this app. It is a good app. I started with the free trial and then loved it so much that i pay for it monthly. The only downside to the app is that it takes a lot of time to set it up and work out the kinks. Also in the free trial you can see the order easily. You must pay for the premium service to see the order for the customer and any pages they have visited which is a requirement for excellent customer service. Their $18 plan is good though for a small business IMHO.
thank you so much for the kind words and the 5 stars! We are constantly doing our best to improve the time it takes to set up, so your feedback is extremely appreciated :)
We love it. It's simple to use and helps us secure dozens of more orders per month. I would highly recommend it.
great app, great performance. amazing customer support ! etc........................................................
Thank you so much for your warm words!
We are always trying to improve in order to be as helpful as possible.
I used Tidio chat two years ago and have come back again. It is now my go-to chat app for my customers on Shopify.
We are so glad that you chose Tidio again! We will do our best to provide a great experience for you.
We are trialling live chat and so far so good. Easy to use - the chat help received as also great. First day using it so will have more feedback later in the week.
Thank you for sharing the review! Glad to hear you are finding Tidio easy to use. Should you have any questions or any issues come up just let us know via chat or email.
So easy to install! The app had only been installed for about 10 minutes when we got our first chat. So great to be able to offer this kind of service and answer people's questions right away!
I had to copy and paste a code by myself and it was really scary because I don't know anything about coding but Kamil and Jerry the support guys are patient and I ended up pasting it properly. and tidio has my full support. 11/10 they answered every question I had.
I've tried three different chat apps. I love this one the best. When it comes to investing in an app that will benefit my site I do careful research and testing. This is the best so far and worth the value.
www.victoryteacompany.com - see how it looks on our site.
Has moblie app so I can stay online on the go.
Has a nice desktop interface.
Customizable.
Automation options and online/offline option.
Lightweight.
great support team, very friendly, quick and professional.
Happy with my Tidio messenger on the site.