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I just installed the app and although I didnt have enough time yet to experience the daily operational part of the app, I want to say that the customer service is impeccable. Full guidance through the setup. Chatboxes aren't closed when problem is resolved, just stays open and every question is answered in a timely manner. Thank you Olek from Tidio! Greets Tara
Great live chat app for my website. Nice Android app too.
Olek, the owner of Tidio is an amazing person!
I was looking for the "right" live chat app which has the features: 1. what my customers have added on shopping cart 2. what pages they have been on, etcs...
Don't forget to also download free "Tidio Automation app"
This additional app is like NOS for your Tidio base app.
(You know what NOS is if you're a Fast & Furious fan like me haha)
Here are the actions that you can add once customers:
1) abandoned cart,
2) performs an action
3) doesn't perform an action
4) creates an account
5) experiences problems with payment
6) visits the website for their first time
7) opens a URL
8) leaves the page
9) spends a certain amount of time on page
more...
and within every single of these 9 sections, you can customize exactly what you want to do after a specific action was taken by your customers!!
I wish I can say more good things about Olek and Tidio!
Its simply the best of the best out there from customer service to the app features and how flawlessly it works.
I am so amazed at just how awesome this app is.
When I deleted the app after trial in order to try some other app Proonto, I was disappointed because they were way too complex and sophisticated for my taste.
Tidio is simple yet has everything that I wanted for live chat.
Olek has emailed me even after 12 am to make sure that I got the best customer service.
I am very very happy customer!
Give this app a try, its honestly the only live chat app that works flawlessly both on desktops and on mobiles!
My promise: YOU WON'T BE DISAPPOINTED.
Thank You Olek.
Keep up your good work.
God bless.
Perfect. Does exactly as advertised. Would recommended this application to anyone planning to run their own shopify store!
Thank you so much for the kind words! :)
The app works wondrously on many devices, and supports multiple users. Would definitely recommend!
I just installed this and been playing around with it, I spoke to Martin from support and I have to say out of all the apps ive used it was one of the best experiences I have had Martin really went out of his way to show me the app and help a new user get started thanks so much
They have a generous service and they answer very quickly highly recommend
Thank you for choosing us and for the review. Your feedback motivates us to and we can’t wait to exceed your expectations with our product and support :-)
Very quick implementation, and a chat if you need help as well. Quick and responsive, a great addition to my website.
Great to hear you enjoyed the quick implementation! Should you need some assistance just let us know!
it is really a good app! It has so much potential that can help cover so many apps in one in terms of contacting customers and upselling!
Great customer support too!
We are happy to be a part of your business. Thank you for the 5stars :)
Tidio Live Chat is the one… don't look further!! I tried many and this one is the BEST!! Also - The Support is OUTSTANDING!! - 100% Recommended.