Tidio Live Chat & AI Chatbots

Tidio has been a beneficial addition to our store, offering a user-friendly interface, multilingual features, and good customer support. We found its easy integration with our website appealing, and its ability to distribute coupon codes beneficial to our conversion rate.

Although Tidio's customization options are extensive and customer service is responsive, the monthly conversation limit feels constricting. We were also disappointed that some necessary chatbot features require an additional cost. Nonetheless, Tidio is a viable choice for online stores, with room for enhancement.

I really like this app as it allows you to connect with visitors anywhere through you phone app that makes it easier to respond to customers while on the go! And customer service is nice

I'm going to update my review from a 1-star to a 4-star for the simple reason that the customer service, post-review, was polite and helpful. They explained that during the time I had installed the app to when I was required to start paying, they said there had been a price update and it was not intentionally decieving, while also offering me the $39 pricing to honor thier offer. I think they could have made this fact that they were increasing their pricing clearer on their pricing schedule, or a simple email, but I can also understand the reasoning. Also, a 1-star is damaging to brand that is clearly working hard, and I don't want to think that I've impacted a business because I reacted like a Karen.

This is so useful, not only can we see who's online when but measure the success of our automated messages. Good Work :)

Well, installation and setup was easy, you can manage multiple stores using the same interface which is really great. Would like to continue with the basic version of the same.

i used this app previously then i removed it thinking it was expensive BUT after trying other apps there is no Chatbot app on Shopify with thos qualities and pricing it is the best chatbot app to go for plus the customer support is instant and excellent they deservge a five star review

Great intergration, Excellent customer service. I need help with the coding and I didnt even need to install it since it was a plugin. Thanks for your help!

I like this app, it helps to support customers immediately and it can increase the conversion rate. Also kind and quick support from the Tidio team!

Simple and great feel & look even in its free version.

Pretty amazing app! dozens of beautiful email templates, pretty awesome UI and desktop and mobile apps. Chatbots are pretty legit too. I only give it 4 stars because it doesn't have sms marketing, which would really make it perfect for us!