Tidio Live Chat & AI Chatbots

Unfortunately had a few issues but the support team were very quick to respond and help reach a satisfactory solution.

I was looking for an app that offers a notification when customer are online and this app offers it! sooo happy ! :)

8/2/2015 I'll give this 2 stars because the owners of the app did try their best to help us integrate our mobile device to their app but it wouldn't work. It's good to see a company that is attentive so A+ for that attribute but since I have had this app for almost 2 weeks... I may not be able to be refund.

Date 7/28/2015 - This app is not working when the Tidio window is closed, I set-up a phone alert and I have missed so many chats from this NOT sending it to my phone. I can't keep my computer on all day, we are too busy! This should work as stated....

The trial was great. As soon as it expired, it was a horrible experience from start to finish. The only chatbot I really needed was the order update, but it's Beta for Shopify, and the pre-set format cannot be changed (beyond a few answers they draw from your shop set up, which were wrong in my case). In light of this, the plan I chose to pay for was the "communicator plan", because I found the visitor data helpful. But the very moment my trial expired that all disintegrated. It wouldn't track my visitors after midnight (9 my time, when I needed it most). They admitted it was a glitch, but 3 messages later, still not fixed. Then, as soon as I ran out of "chatbots" (which I did not pay extra for, because I didn't use them) it stopped tracking my visitors altogether. So now I have 27 more days this month that I'm paying for for nothing. In short, I feel like this app is too new and they haven't ironed out the glitches. Maybe it'll be better when they devote more work to fixing it, but I'm sure not paying top dollar for it while they do.

Upped from a 1 star to a 2 star because after I posted this review someone did finally reach out to try to help.

I can get the options I wanted and used during the trial elsewhere for cheaper + unlimited, without the meager limits, and separation of all features which truly should be in one package and not separated like found elsewhere. Counting conversations is a joke, these conversations count every time the bot is loaded. it does the job though, but can get better elsewhere please save yourself the frustration and continue looking elsewhere.

This app was very promising until I wanted to use my purchased domain and not my . shopify domain on the message when responding to customers via email. When I clicked to add a new site link, I realized it was making me start over so I tried to back out with no luck. I was locked out from all the previous customer's messages that I was trying to reply to. And no matter how I logged out and logged back in, it was making me start over, I no longer had access to the dashboard. Customer Service Rep Chris said that the emails had to have from the .shopify adress on the email which I found tacky so unfornately I cannot continue with this service.

Not working, only want to know your personal information email, address, phone. Also Tidio want to know same information of all your customers((

Not real useful no real data behind the use did not increase sales
Support is slow and not very helpful how can a company doing chat not be available via chat for help

Awesome app! works great for me and has many features that help me with customer support. Will definitely be the 1st app that I recommend for chatting on websites

I like the app but it seems a bit greedy. You upgrade to the $39 plan to have unlimited chatbot then you loose the capability for proactive chat...seems a bit greedy to want another $15 to get access to somethig that you had access to with the lower plan.