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I've been using Tidio for about a year now. I've never had an issue with it and it has let me set up bots to manage customer service without me intervening. Support has always been great, Olek and the rest of the team really go way and beyond to help me get things donde the way I need them.
I recently had to downgrade and I was worried I would loose all the work I had done during the past year. I was happily surprised to know I could keep the free plan. My bots and all my settings are kept intact though the chatbots will be limited to reach 100 unique visitors a month.
Tidio is one of the best -if not the best- apps I've used. I really recommend it.
Thank you so much, we're really proud you're here with us. :)
Great! Specially satisfied with the multilanguage support. Just perfect for my store which is in French.
The admin panel is easy to navigate. Settings easy to configure.
Very usefull app! Great service (through a chat function, off course) - but also just very nice features. You see returning custumers, you see all their previously visited pages on your site. Really nice way to interact with your customers!
Je kunt de app ook zo gebruiken dat klanten automatische Nederlandse tekst ontvangen, komt net even iets klantvriendelijker over dan alle standaard teksten.
Amazing App, Great Support. Cannot recommend higher.
Apenas estoy iniciando su uso pero me resulta muy practico ya que puedo dirigir tanto el chat de la web como de la pagina de fb en un solo lugar y desde mi celular, las notificaciones son al instante!!! hasta ahora todo excelente la aplicacion movil y la version web son muy faciles de usar y entender cualquiera podria usarla sin ningun problema
Awesome App. It is very easy tu use it and has an inmediate impact in your website, I definetively recommend it to anyone that is willing to help his customers and give them a complete service.
Thank you so much for the five stars and for recommending Tidio to other users! We really appreciate it and hope that our app helps you grow your business further!
Currently, I am using the free plan and it has been great, and the fact that I can use their mobile app to chat live with customers is a plus. Their user interface is easy to follow and set up, so you will be up & running in no time. I have contacted customer service once (after hours) for a general question about their plans, and I received a reply in just a few hours after sending. I will be sure to post more reviews as I gain more usage an experience with this app.
Thank you so much for taking the time to review our app, your kind words and the 5 stars! :)
Quite straight forward and great customer service! Wish Shopify could have a live chat option to help us out too!
Hi there! Thank you very much for your kind review :) It's great to hear that you like our app. Let us know if you have any questions :)
I love the app! I paid for 10k visitors per month and my conversion rate go from 1.4 to 4.8 !! This is amazing and making me a lot of money automatically! The app has great functionalities which can drive you more money on the end of the day! Thanks again!
Thank you for your honest review! We are really glad that you can scale your business with our help!
Just setting it up now and it's a blast! They provide live support during the process, so you can just imagine how awesome it will be when we can offer the same amount of support to our customers as Tidio offers to us
Thank you for your review! We are certain that your customers will be as delighted to have such amazing support as we are with having you onboard!