Değerlendirmeler (1.924)

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4,7
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27 Temmuz 2023

Tidio so far has worked well. Easy to setup initially, though the configuration takes time.
Customer support has been quick and help.
One thing that could be improved is the translation between languages. It would be best to have them side by side so you can compare and ensure that they state the same.

HeimatLuxus
İsveç
Uygulamayı kullanma süresi:Yaklaşık 2 ay
TIDIO LLC yanıt 11 Ağustos 2023

Thank you very much for the review! We will make sure to pass the feedback to our Product Team to offer as seamless solution as possible.

11 Mart 2019 tarihinde düzenlendi

Updated after a few days use: Not much activity yet - one live chat, and the customer seems to have left after I responded. and I'm still not sure whether LiveChat is for me. However, I would like to note that customer service is first rate. Questions are answered quickly, thoroughly, and professionally. I had never used a live chat app, looked at the reviews and decided to give Tidio a try. Setup was a breeze. I had some questions during the setup, and used Tidio's live chat to get answers. Response was quick and thorough.

No one has live chatted me yet, so I don't have that experience. But so far, the customer service is excellent, and the dashboard is good-looking and intuitive. Certainly worth a try.

Advanced Saddle Fit, LLC
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 2 ay
TIDIO LLC yanıt 12 Mart 2019

Hi! Thank you so much for your honest and thorough review. The beginnings are always difficult! We can help you make the most out of your current traffic - e.g. set your chat to ask for the email address and display a pop-up message. Please contact me at olek@tidio.net - I'll be happy to help you! :)

4 Mart 2016

I just loaded and like what I have experienced thus far. Support has been very thorough. Like the lay out and design.

The Flower Market
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 2 ay
30 Ağustos 2021

Customer service is great. Whenever I come up with a question, they always can respond quickly via live chat.

EVITA PERONI OFFICIAL
Çin
Uygulamayı kullanma süresi:Yaklaşık 2 ay
TIDIO LLC yanıt 30 Ağustos 2021

Thank you so much for the review! Please tell us what we could do to get 5 stars one day, we would love to hear your opinion. You can reach me directly at jan@tidio.net.

16 Eylül 2022

amazingdddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd

WetCase
Birleşik Krallık
Uygulamayı kullanma süresi:Yaklaşık 1 ay
TIDIO LLC yanıt 16 Eylül 2022

Hi there! Thank you for your review :) It's great to hear that you like our app. We will do all we can to improve it, so we can become a 5 star app for you in the future. Chris

23 Aralık 2021

There should be a way to customize the alias, We want our clients and users to receive our campaigns from our corporate email, I think that if they receive the information from another domain it can create confusion and lose trustworthiness towards us. We think that if Tidio activate this option they could attract twice as many clients, think about that

Proquinorte
İspanya
Uygulamayı kullanma süresi:Yaklaşık 1 ay
TIDIO LLC yanıt 28 Aralık 2021

Thank you so much for your thoughtful opinion. It was heard by our product team. I hope this feature will be added in the future. Best wishes from our team!

2 Mart 2023 tarihinde düzenlendi

I like the way the Tidio Chatbots app works on my website and it's relatively easy to make edit changes to automated chat messaging. However, I haven't noticed any increase in sales with the use of the full package free trial plan as it compares to the scaled back free plan. Maybe time will tell.

Surf City Corvettes
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 ay
TIDIO LLC yanıt 31 Ocak 2023

Hello! We are grateful for your kind review :) Our top priority is exceptional customer support, to make sure it's easy for our customers to quickly learn the ropes of Tidio. Hearing about it makes our day! Chris

21 Haziran 2017

Great Great app.. To expensive plans for startups...Make sure you check my website if you read my review :)) Thanks!

Maorimod
İrlanda
Uygulamayı kullanma süresi:Yaklaşık 1 ay
30 Temmuz 2019

The plug in works really well, although it seems to have slowed down the loading speed for my whole site. It has not been installed for long though so I will continue with it and test this.

I like that you can customise the colours of the chat but even if you pay for the $15 a month plan you still can't remove the "Powered by Tidio" message?! I was told by their support team that you have to pay a minimum of $55 per month in order to have it removed. That is quite ridiculous.

Other than that, the app works really well, it is easy to use and install, the messages come through to your phone.

If I can find a similar option that lets you remove the branding though I will be switching.

BBeaut
Birleşik Krallık
Uygulamayı kullanma süresi:Yaklaşık 1 ay
TIDIO LLC yanıt 30 Temmuz 2019

Hi there, thank you so much for your thorough review - I’m 100% sure that our chat doesn’t affect the page loading speed on Shopify. Our widget is loaded asynchronously -- so it loads alongside your website without affecting it. As for the branding - I’m really sorry, but we can’t change its pricing model. This option really helps us grow, and is reserved for the select group of clients who decide to take this step. Thanks for your understanding and your feedback. :) Olek - Tidio

17 Mayıs 2016

The app is really nice. Love all the features that come with it especially the one that allows you to know who is on your website per time and from which country.

Dci Educational
Birleşik Krallık
Uygulamayı kullanma süresi:27 gün