Değerlendirmeler (1.924)

Toplam puan
4,7
Puan düzeyi başına sayılar
  • Puanların %88 oranındaki bölümü, 5 yıldıza sahip
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  • Puanların %1 oranındaki bölümü, 3 yıldıza sahip
  • Puanların %2 oranındaki bölümü, 2 yıldıza sahip
  • Puanların %3 oranındaki bölümü, 1 yıldıza sahip
18 Ekim 2020

So far this app is awesome! I like the array of chatbots, but it is a little difficult to create one on your own.

Hello World Fitness
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:25 gün
TIDIO LLC yanıt 19 Ekim 2020

Thank you so much for the feedback! It is very important to us so that we can improve for our clients :)

2 Mart 2017 tarihinde düzenlendi

An app very useful, really friendly technical support. We recommend it

Altex
İtalya
Uygulamayı kullanma süresi:24 gün
20 Mayıs 2020 tarihinde düzenlendi

20/05/20: Arek de Tidio all-inclusive of the notion of service. By bringing a simple, clear and efficient answer, he was able to solve my integration problem. I now hope that the app will allow me to convert my prospects. I will come back to put a fifth star when I have opted for the expected benefits of this application.

Ink Shirt
Fransa
Uygulamayı kullanma süresi:24 gün
TIDIO LLC yanıt 20 Mayıs 2020

Thank you so much for your thoughtful review. We truly hope our app will prove its value and deliver you more converted prospects. :)

14 Ağustos 2018

Really loving the chat app & the live view features. Only issues I have noticed was no spell check when we are typing (asked about it and they said it is something they can not offer right now), and the desktop application seems to be delayed in the live visitor reporting. It will show 20-something live visitors, but when I open the app in my web browser, it shows a live number much closer to the live view that Shopify has. Seems like when the visitors leave the site, the desktop app shows them as still on a webpage (just a guess). Another issue, I had a couple shoppers report they were not able to close out the chat box. Reported to support, but they could not replicate it & suggested it was because of the shoppers' screen size. I had to turn off the bot welcome message because I don't want shoppers leaving out of frustration, but we also really liked that feature. This was our first experience with a chat app & I am mostly pleased but also going to try some other options to see what else is out there.

United Apparel Liquidators
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:23 gün
9 Temmuz 2023

Tidio has been a beneficial addition to our store, offering a user-friendly interface, multilingual features, and good customer support. We found its easy integration with our website appealing, and its ability to distribute coupon codes beneficial to our conversion rate.

Although Tidio's customization options are extensive and customer service is responsive, the monthly conversation limit feels constricting. We were also disappointed that some necessary chatbot features require an additional cost. Nonetheless, Tidio is a viable choice for online stores, with room for enhancement.

Merchandise Store
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:20 gün
15 Haziran 2022 tarihinde düzenlendi

I'm going to update my review from a 1-star to a 4-star for the simple reason that the customer service, post-review, was polite and helpful. They explained that during the time I had installed the app to when I was required to start paying, they said there had been a price update and it was not intentionally decieving, while also offering me the $39 pricing to honor thier offer. I think they could have made this fact that they were increasing their pricing clearer on their pricing schedule, or a simple email, but I can also understand the reasoning. Also, a 1-star is damaging to brand that is clearly working hard, and I don't want to think that I've impacted a business because I reacted like a Karen.

Valentia Skincare
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:20 gün
TIDIO LLC yanıt 14 Haziran 2022

Hi there! I'm really sorry to hear that you feel this way. We are always trying to support start-ups, as we've been one in the past. That is why Tidio can be used for free, forever. The Free plan has all the essentials needed to communicate with your website visitors. The premium plans are optional and we are not trying to convince anyone to upgrade. However, it has been proven that our bots can boost sales significantly. If you have any specific needs regarding the plans, or the functionalities of the chat widget, we are always here ready to assist you and try to find the best possible solution :) You can reach out to us via our Live Chat on Tidio.com, or via email at support@tidio.net.
Chris from Tidio

4 Kasım 2021

Pretty amazing app! dozens of beautiful email templates, pretty awesome UI and desktop and mobile apps. Chatbots are pretty legit too. I only give it 4 stars because it doesn't have sms marketing, which would really make it perfect for us!

Soundporium Music Store
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:19 gün
TIDIO LLC yanıt 5 Kasım 2021

Thank you so much for your review and your feedback! We will make sure to pass this idea to our product team since it really sounds like something worth adding.

21 Ocak 2017

Muy buena aplicación, el diseño es minimalista y genera confianza a los visitantes de la pagina!

Geovanny Apparel Design
Meksika
Uygulamayı kullanma süresi:19 gün
13 Haziran 2017

Kamil from Tidio was so helpful. He was able to get all the answers to my question. I have used a few other chat apps, and to be honest the customer service for Tidio is by far the best.

It truly has a lot of the features I was looking for. However there are a few things I wish the app had. For example auto translated from customers around the world. Also response names, though I have been using Textexpander so it is no longer an issue. Still getting a feel for the platform, however so far I think it is pretty easy to use. Plus the way it pops up on the site is so easy for our customers to reach out to us =)

Skinny Bunny Tea 1
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:18 gün
16 Aralık 2014 tarihinde düzenlendi

Unfortunately had a few issues but the support team were very quick to respond and help reach a satisfactory solution.

Designed By Droids
Birleşik Krallık
Uygulamayı kullanma süresi:13 gün