Tidio ‑ Live Chat & AI Chatbot
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Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
More than just a live chat extension and chatbot app for Shopify. Tidio is a flexible customer experience platform designed to (1) increase sales, (2) reduce customer support work, and (3) save time—for clients and businesses alike. One-click, plug-and-play. Tidio streamlines client communication with its all-in-one help desk software for Shopify, powered by AI. Manage tickets, talk to customers, and recommend products to grow your business. Free plan available. No credit card required.
- Live chat app—provide live support, resolve issues, and sell via chat and video
- Chatbot integration—create chatbot automation flows and feed your funnel 24/7
- AI chatbot—resolve most customer support issues with Lyro the AI sales assistant
- Help desk software—manage everything from one, easy-to-use, centralized panel
- Real-time omni-channel support—Preview carts, past orders and recommend products
- Elementi chiave
- Popolare tra le attività commerciali degli Stati Uniti
- Compatibile con i temi più recenti
Lingue
Inglese. Tedesco. Francese. Italiano. Portoghese (Brasile). Spagnolo. Olandese. Svedese. norvegese. sloveno. Polaccoe Danese
Funziona con
- Zendesk
- Mailchimp
- Google Analytics
- Zapier
- Klaviyo
- Judge.me
Categorie
Messaggistica in tempo reale
Risposte automatiche
Automazione dei flussi di lavoro
Prezzi
Free
Gratis
- Live Chat - conversations with 50 users
- Flows: with up to 100 visitors/mo
- Ticketing
- Mobile app
- Social media integrations
Customer Service
$29 /mese
o a $290/anno con un risparmio del 17%
100 conversations for $29, 250 - 1000 conversations for $59
- All Free plan features
- Analytics
- Live visitors list
- Operating hours
- Tidio AI reply assistant
- Live chat support (24/5)
Prova gratuita di 7 giorni
Flows
$29 /mese
o a $290/anno con un risparmio del 17%
Reach up to 40k visitors. Upgrade as you grow.
- All Free plan features
- Automation analytics
- Chatbots templates
- Visual chatbot builder
- No Tidio branding (add-on)
- Live chat support (24/5)
Prova gratuita di 7 giorni
Lyro AI Chatbot
$39 /mese
o a $390/anno con un risparmio del 17%
Reach up to 200 Lyro conversations. Upgrade as you grow.
- All Free plan features
- Website scrapper
- Lyro tasks
- Native Shopify actions
- No Tidio branding (add-on)
- Live chat support (24/5)
Prova gratuita di 7 giorni
Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo
Recensioni (1.967)
The app seems incredibly promising but it's unclear in terms of how to scale it and use it - we have previously asked for an overview and the support agent missed our meetings twice and messaging execs or anyone was flatly ignored. Despite this we have gone with Tidio and while everything seems so incredibly promising. the only promise of support has been severely lacking
I'm sorry to hear you feel that way. Please be rest assured we're here to assist you and we will do our best to provide you with the needed support. We will update you to your email regarding your inquiry.
So far the AI chat bot is helping us reduce staff time answering reptitive questions that are easily answerable. We've made some sales with the AI bot also. The support team have been responsive and helpful.
We appreciate your feedback. We're thrilled to know Lyro helps you with Sales but also saves your operators time :)
I honestly don’t even know how to describe what happened.
I paid for a plan because I wanted the chat page. I then received an email from Raquel, who stated that there are significant abuses of the chat page and I therefore have to prove my reasons for wanting it. I message back that this doesn’t sound like an upstanding company.
Hours later I receive another response from Chris, who states he’s with the legal team, but oddly has a Customer Experience title. Within the thread that Chris forwarded to me is an email from Joel, who explicitly states that he’s not replying to me so that I don’t think something went wrong on their side.
Too late. I definitely think there’s something wrong on their side.
I cannot uninstall this app fast enough, and have asked for a refund. I don’t know what you, the reader, may want to do with this information, but I can’t suggest that you use them. There are plenty of other live chats out there with fewer red flags when talking to clients.
Update: As you can see they replied here, they also emailed me asking me to edit my review because...and here let me quote Jack, "But I also want to be honest—while the mistake was bad, it wasn’t as sketchy as it might have seemed."
Because nothing says sketchy like a company having to say "we're not sketchy".
We understand that this situation caused frustration, and we regret the mix-up. While it was simply an internal error, we recognize that it didn’t leave the best impression. Mistakes happen, and we’ve already corrected the issue to prevent it from recurring.
We appreciate the feedback and remain committed to providing a reliable experience for all our users.
Tidio has been great for our customer service. Very helpful set up, and a decent learning curve.
Thank you so much for your kind words!
Very helpful customer service contacted us for a meeting to explain how to use their apps to their full potential.
We're happy to know that our assistance was useful and help you start with Tidio :)
Assistenza
Assistenza app fornita da TIDIO LLC.
In alternativa, visita il relativo portale di assistenzaRisorse
Questo sviluppatore non offre assistenza diretta in Italiano.
Lanciata
14 luglio 2014
In primo piano
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