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5-Star Review for Tracy – Outstanding Support on TikTok Omega Pixel Setup
I had the absolute pleasure of working with Tracy, and I couldn't be more impressed. She guided me through the entire setup of the TikTok Omega Pixel, and her support was nothing short of exceptional. I was dealing with a frustrating pixel duplication issue, and Tracy not only identified the problem quickly but also explained it clearly and walked me through the perfect fix step-by-step.
Thanks to her expertise, my pixel is now firing correctly both browser-side and server-side, and my event tracking is fully optimized — even under iOS 14+ conditions. Her patience, knowledge, and professionalism made a complex technical issue feel easy.
If you're serious about getting the most out of your TikTok ads, Tracy is exactly the kind of expert you want on your side. She turned what could have been a major headache into a smooth, successful setup.
Highly recommended — thank you, Tracy!
Wow — thank you so much for this detailed and thoughtful 5-star review! 🌟 We're absolutely thrilled to hear how Tracy was able to support you through such a tricky setup. At TikShop: Omega Pixel & Catalog, we pride ourselves on offering not just a powerful app but also expert, human support — and Tracy truly embodies that spirit 💪😊.
Pixel duplication issues can be a major blocker, especially with iOS 14+ complexities, and we’re so glad she helped you get everything firing correctly both browser-side and server-side 🔥📈. Your success with TikTok ads is exactly what we strive for!
Thanks again for the kind words and your trust — we're here anytime you need us! 🙌🎯🛍️
Had trouble installing the Tiktok pixel because in Romania we dont have access to official tiktok app for some reason. Tried the classic copy-paste code in the website but the pixel was not working for some reason. Searched and found this app, it is a bit expensive but for me it is worth it. Also, the installation and the immediate support from the app was helpfull. Taking all into consideration, i recommend it 100%.
Thank you so much for the detailed and thoughtful review of TikShop: Omega Pixel & Catalog app! 😊 We're so glad the app was able to resolve your issue with the TikTok pixel, especially given the challenges you faced. It's great to hear that the support team was able to help you quickly and make the installation process easier. We really appreciate your recommendation — your satisfaction is our top priority! Thanks for choosing TikShop! 💖📊✨
I Spend a lot of time trying to make the tik tok pixel work in the checkout and thank you page just to find it olnly works with shopify advanced plan. Unless u use tik tok api. I installed omega and the setup was made in seconds and everything is working. Support reached out to test if eveything working and Ben helped in no time. Next time i need to configure a pixel i'll come directly to omega. Saves a lot of headaches.
Thank you so much for your thoughtful review! 🙌 We're thrilled to hear that the TikShop: Omega Pixel & Catalog app made your pixel setup quick and hassle-free. It's awesome that Ben was able to support you right away and ensure everything ran smoothly. 😊 Your feedback really encourages us to keep simplifying things for merchants like you. Looking forward to helping you again when you need your next pixel setup! 🚀🎯
Exceptional customer support — prompt responses and swift issue resolution within minutes. Truly unmatched service.
Thank you Tracy for your support
Thank you so much for the amazing feedback! 😊
We're absolutely thrilled to hear that you had such a great experience with TikShop: Omega Pixel & Catalog app. Huge shoutout to Tracy for the prompt and effective support — she’ll be so happy to hear this! 💬📦💙
We're always here if you need anything else!
I recommend this app because they have an amazing support team and they help me a lot with everything I need!
Thank you so much for the awesome review! 😊
We’re so happy to hear that TikShop: Omega Pixel & Catalog has been a great fit for you and that our support team has been able to assist you with everything you need! 🙌💙
Your recommendation means the world to us, and we’re always here to help you succeed.
Thanks again for choosing Omega! 💚
The customer service was very professional and helped me solve the problem quickly.
Thank you so much for your kind feedback! 😊 We’re glad to hear that our team was able to assist you quickly and professionally. At Omega, we always aim to provide efficient and reliable support. Don’t hesitate to reach out if you need anything else—we’re here for you! 💙⚡
Amazing customer support went quickly to the worst. This app is seriously buggy and most features require their dev team to debug first. There is no smooth set up. I spent all Thursday with their support and dev team to set up. Eventually all was said to be working. Hurray. Until Friday morning when just about every aspect of tracking was broken. The problem was, that on Friday morning, while already having campaigns running, I was told their dev team is off for the weekend until Monday. 24/7 customer support really means someone to sweet talk you while the dev team has a 3 days weekend instead of fixing seriously buggy app.
Hello,
I’m deeply sorry for the frustration and inconvenience you’ve experienced. If I were in your position, I’d feel the same way, this is not the level of service we strive to provide, and I take full responsibility for letting you down.
I’ve just learned that you wanted to escalate this to a manager, and I regret that our team didn’t prioritize this sooner. Moving forward, I’ll immediately revise our support protocols to ensure urgent issues like yours are escalated instantly.
I completely understand if trust is shaken, but I hope you’ll allow us to make this right. I also reached out to you for better support. I look forward to hearing from you.
Thank you for giving us a chance to regain your trust.
Sincerely,
Kaylee
For the longest time, I was struggling to connect my Shopify pixel to TikTok Ads and unfortunately, doing it automatically wasn't an option, as our e-commerce is based outside of the supported countries.
The TikShop app by Omega made the process incredibly easy and I was done in minutes! Honestly, it saved me a ton of time and stress from trying to figure out the proper way to connect the two platforms.
In addition, the customer support was amazing! Niel was super kind and helpful and made sure that everything was up and running efficiently and quickly.
Wow! 🤩 We're so happy to hear that TikShop: Omega Pixel & Catalog made connecting your Shopify pixel to TikTok Ads a breeze! 🚀 Saving you time and stress is exactly what we aim for! 🎯 Huge shoutout to Niel for providing top-notch support—I'll make sure he gets your kind words! 😊
If you ever need anything else, we're always here to help. Happy advertising! 📈🎉
Your app is really great, but it’s a bit on the higher side in terms of budget. However, the customer service is excellent!
Thank you so much for your feedback! 😊 We're thrilled to hear that you find the app great and that our customer service met your expectations. We understand that budget is important, and we're always working to provide value in every aspect of the app. Thanks for choosing TikShop: Omega Pixel & Catalog app, and we're here for any future support you might need! 💖📈🙌
great app and is cheap compared to other tracking apps
Thank you so much for the great feedback! 😊
We're thrilled to hear you're enjoying TikShop: Omega Pixel & Catalog app and finding it a cost-effective solution compared to other tracking apps 🎯💰
Helping you track effectively without breaking the bank is exactly what we aim for! Thanks for choosing TikShop — we're always here if you need anything! 💙🚀