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Triple AAA Fashion Collection Okay based on our experience with this app the concept is nice but the setup is very lame and difficult when we create our account and put in our correct information it is not loading or either telling us the account doesn't exist. I need someone from support to help me set this account to hope they see this message! We have reached out to support since we downloaded this app and we got only a dummy response message however, no rep from TikTok has replied to us with very poor service 0 stars I hope Shopify sees this message for services that don't provide what they offer! We have reached out again and still, no one from support is coming fort to answer us extremely poor support they don't care to even reply to fix the issues at hand I am extremely disappointed!
We're sorry to hear that you've had trouble reaching our support team! We'd like to try to help you set up your account and get started on the right foot. Please submit a support ticket here so we can learn more: https://ads.tiktok.com/i18n/feedback
no tiene pr
They don't even provide good enough customer support i asked for a refund because I didn't even get a single sale and they did not even reply to my request for refund.
I have firstly payed 18 euros and now 20 and for now it isn't working,. Furthermore it says when you pay 20 euro within the first 14 days you will have a 100 euro credit for your ads. I haven't received it . Could you help me?
Bad experience, My advertisements Don't spend and I have been restricted for using my ad account because of no reason
We're sorry to hear that your account has run into issues! Please submit a support ticket here so our team can investigate further and help you get started with TikTok: https://bit.ly/3cZlRqD
This application is not function in my Shopify store. The marketing location shows errors although everything is correctly set up in my store. TikTok got in contact with me now and I am happy about it. I hope they can solve this problem now.
We're sorry to hear you're running into issues with getting started with TikTok — our team is here to help! Please submit a support ticket to our team here so we can help: https://bit.ly/3PUeeQD
tried multiple times to get it to connect with my shopify and it wont which is causing issues with stock as well as postage as right now I have to input addresses manually to my royal mail for business account and there is no way to contact them and get a response
I never use this app, but they give my money! I want my money back! Bad quality and supporting. NEVER use this app
La synchronisation s'est juste arreté. Je n'arrive plus à ouvrir l'plication tiktok sur mon compte shopify. Le problème n'est pas identifié. Je ne sais pas quoi faire.
Nous sommes désolés d'apprendre votre expérience ! Nous pouvons t'aider. Veuillez soumettre une catégorie d'incident : https://rb.gy/kz3s3b
I didn't even create any campaigns. All i did was install the app and it got suspended.
Your advertising account has been suspended. Accounts can be suspended for one or more of the following reasons:
- We received a report or complaint on your account from users or other channels.
- There are problems with the creatives, qualifications or services provided by the ads.
- There are malicious behaviors or intent suspected during ad creation.
- If the advertisers tamper with the landing page after the ads starts to deliver.
- If your credit card has an abnormal charge on your account.
- If your account has a long outstanding balance that has not been paid or your payment fails.