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almost impossible to set up or get support... our business details keep getting denied for no reason. disappointing... let small businesses sell on TikTok!!
Awful. Not able to connect my Shopify store to TikTok and the support from TikTok is some of the worse bare minimum responses I have ever experienced.
Really buggy. I signed up for £36 of ads credit off the bat and then had huge issues setting my pixel & account up to actually be able to spend the credit. Support forms don't work on web or mobile. The link to customer support on the invoice doesn't work. I had to disconnect my account and create a new one. I then submitted a brand new ticket, clicked send and everything I'd written disappeared. Fed up of going round in circles and hoping one of my messages has got through as I'd like a refund on the original account. I was excited about using the Tiktok channel and was hoping to take advantage of the welcome offer but I'm now dubious about using this it at all because the support is so bad/buggy.
i cant finish install it give me unknown error and i cant delet it cause icant find it in app what is that ?
We're sorry to hear you run into login issues with your account — at this time, we were experiencing a technical issue that is now addressed. If you need support getting started on TikTok, please reach out to our team here:
https://bit.ly/3QdGQo0
As a new advertiser, I installed this app and noticed that my target country is set incorrectly to Singapore. I wrote to their client support to request them to change to the USA as where most of my customers are based. I received an insulting and short reply asking me to reach out to their USA client team instead without helping me with how to reach out to the right team to solve my problem. I find that their client service team is very SILO'ed, and they don't talk to each other. From this bad experience, I allocated my advertising budgets to Google Shopping and Facebook Ad. It's their loss for losing my advertising budget, and they deserve a 1-star poor rating!
We're sorry to hear that you've experienced this issue our support team, and we appreciate your patience. Please submit a support ticket to our team here so we can help: https://bit.ly/3QdGQo0
I cannot even add payment info, drop down menu does not contain my city. Pretty useless to have a drop down menu for payment addresses, especially if it contains only like 30 cities for all of the province. garbage.
Hi there — we're sorry for any frustration, and we appreciate you bringing this to our attention! We've flagged this for our team to look into, but in the meantime, you should be able to proceed at the county level if you're unable to find your city in the dropdown menu. Our team would be happy to help if you need additional support — just submit a support request here: https://ads.tiktok.com/i18n/feedback
Why does it ask for SSN or ITIN to set up tiktok shop? Literally wouldn't give that away to anyone and no other social platform asks for it.
horrivel lixooo
Ad account randomly stop spending. Tiktok is very inconsistent as a marketing channel. Always glitces or has issues and its hard to get it resolved quickly.
We're sorry to hear you're running into issues with your account — our team is here to help! Please submit a support ticket so that our team can review your account: https://bit.ly/3cZlRqD
selling vintage items especially old luxury bags in TikTok Shop simply impossible, they over regulated this by requiring so many things that its not worth it