TikTok

Really buggy. I signed up for £36 of ads credit off the bat and then had huge issues setting my pixel & account up to actually be able to spend the credit. Support forms don't work on web or mobile. The link to customer support on the invoice doesn't work. I had to disconnect my account and create a new one. I then submitted a brand new ticket, clicked send and everything I'd written disappeared. Fed up of going round in circles and hoping one of my messages has got through as I'd like a refund on the original account. I was excited about using the Tiktok channel and was hoping to take advantage of the welcome offer but I'm now dubious about using this it at all because the support is so bad/buggy.

i cant finish install it give me unknown error and i cant delet it cause icant find it in app what is that ?

As a new advertiser, I installed this app and noticed that my target country is set incorrectly to Singapore. I wrote to their client support to request them to change to the USA as where most of my customers are based. I received an insulting and short reply asking me to reach out to their USA client team instead without helping me with how to reach out to the right team to solve my problem. I find that their client service team is very SILO'ed, and they don't talk to each other. From this bad experience, I allocated my advertising budgets to Google Shopping and Facebook Ad. It's their loss for losing my advertising budget, and they deserve a 1-star poor rating!

I cannot even add payment info, drop down menu does not contain my city. Pretty useless to have a drop down menu for payment addresses, especially if it contains only like 30 cities for all of the province. garbage.

Why does it ask for SSN or ITIN to set up tiktok shop? Literally wouldn't give that away to anyone and no other social platform asks for it.

horrivel lixooo

Ad account randomly stop spending. Tiktok is very inconsistent as a marketing channel. Always glitces or has issues and its hard to get it resolved quickly.

Having a very difficult time connecting TikTok shop with Shopify. When I click the option to get support, I will not submit.

Worthless, overpriced and in my opinion misleading. First there was a $100 ad credit that disappeared after I installed the app. Set up an ad anyway and emailed TikTok about the credit. Charged me $5 add free then rejected my ad after running for about 12 hours after charging me another $7.30. The rejection tells me to go to the ad manager to learn why my add was rejected but cannot find the ad manager to save my life. Back to Google and Facebook ads where my $20 can make a few hundred in 12 hours where TikTok was $0.

This has been a useful exercise. I cannot even load this. Platform does not exist. I've tried multiple browsers, system errors, nobody to contact at customer support. Seems dodgy. No contact, no email address, and no reply to make things better.