TikTok , 16 505 avaliações

Absolute crap. The biggest waste of time when trying to upload products to the store. I am not about to retype all my product information all over again.

Te banean y despues se roban el dinero que te hiceron depositar

Appalling. Am being charged for ads that aren't running and when I try to access support - have tried repeatedly - I'm told I don't have access and need to verify my account.

My account was already verified, which is how I was able to pay TikTok money.

Continue to be locked out of account, and when I email the address below, I'm told to raise a ticket with support - WHICH I CAN'T AS I'M LOCKED OUT!!!

Can someone PLEASE get in touch and assist me.

Only any good if you only have 1 location setup on Shopify, as we have multiple locations it is unusable as there is no way to select the location so it just fails to connect as it has just randomly selected our Amazon Location which is located at a different address to the address setup in TikTok

Won't let me set up

Food Business - Spent hours trying to sync my products from shopify to tiktok shop but it wont accept them unless I add an ingredients list. Happy to do this but the box available wont allow me to add more than 1 ingredient so tried to get help on this and cant even raise a ticket for support because it just crashes each time. sent 3 emails asking for help had no response awful

It's been a very frustrating experience using this app. It does not sync well and is pretty buggy. :(

It is worthless and so is their nonexistent support. I can't run ad campaigns or upload videos to our business account. I have been trying to get help for weeks and have been completely ignored.
This horrible excuse for a company should be banned. We will be filing a complaint through Shopify and the FTC.

I was charged $306.00 for TikTok ads but never made an ad with the app through Shopify. Haven't been able to find anyone to contact to get those fees reversed. I also keep getting rejected when I submit my business paperwork.

STAY AWAY FROM THIS APP -

We installed this app and got all our products mapped to TIKTOK seller center. Once our products were mapped we kept on getting trademark violation alerts. So we raised a ticket with Tiktok Seller Center support. Who then took us through completing all trademark application forms which all failed as we are a small business and buy all our beauty products from independent wholesaler in the UK. Tiktok support then asked if we could send them all our invoices and also a list of brands that we stock and they will get us proof of purchase seller rights. After providing all this information they Tiktok support came back to us after 2 weeks and said unfortunately they cant give us proof of purchase designation as we dont meet the requirements.

We asked for a complaint to be raised as we raised this issue with them in December 2023 and they took 3 months to come back to us. All the while Tiktok was happy to take commission of our sales.

We try to raise a complaint but the Tiktok seller center bots came back with that they dont have a complaints process. We lost soo much money as we were paying a 3rd party to sync our website products with Tiktok shop.

Please stay away as Tiktok only help big business they are not interested in small businesses like us. Their support lacks knowledge and enthusiasm, personally we think they deploy customer support bots and dont have real people answering user concerns.

Such a waste of time, we will never use Tiktok again and nor will we be advertising on Tiktok.