TikTok

I recently initiated two TikTok ads with a budget of $30 each on my new Shopify account. However, I've noticed unauthorized charges on my credit card with differing invoices. This situation is unacceptable and raises ethical concerns. I kindly request a refund for all fees except the approved $60 total.
The ads, aimed at testing two products with a $30 budget each, have concluded. But the charges keeps coming for no reason.

Tiktok is an amazing app with lots of fun and discoveries so i intend to get to enjoy its amenities

Shocking introduction to TikTok with this App. Decided to go ahead and setup the App following the offer of $200 credit. 1/ We haven't received any credit and 'support' seem like they've followed the FB support training manual and just repeat the same/wrong thing over and over again. 2/ Of just 3 products setup one is showing in the App as "rejected" for TikTok marketing with no reason whatsoever, yet an advert we setup is running. ZERO support and ZERO help so cant see us using this app or TikTok much longer.

Just deleting , This is not for small business owners like us , Horrible customer service . better not to waste time on this

FINGER WEG!! Reinste Abzocke. Jetzt musste ich tiktok extra nochmal installieren um eine rezension zu schreiben. Hatte sie schon deinstalliert....aber naja...
Erst eine Kaution bezahlt von 10€...gut kann man mal machen..hab ich auch wieder bekommen..wäre ja auch kein problem gewesen...aber dann...hatte in 2 Tagen als ich meine werbung geschaltet hatte, 42 Besucher.. gestern haben die schon 2 mal geld von meinem Konto abgebucht und heute!?!!... 3 mal haben die ernsthaft 3,57 von meinem Konto abgebucht und 1 mal noch 11,57....alles an einem tag wohlgemerkt...wie gesagt: 42 Klicks auf meiner Seite....so nachdem ich das nun losgeworden bin und hoffentlich den einen oder anderen warnen konnte, schnell wieder deinstallieren, weil man nur eine rezension schreiben darf, wenn man tiktok direkt installiert hat und in den letzten 45 tagen deinstalliert hat....also: FINGER WEG!!!!!!!!

"Unknown error" appears repeatedly when creating an advertisement, the reason for the error cannot be found, the recharged money cannot be returned.
No one to help me, can't find customer service. If I could give 0 star, I would give 0 star.

they charged $50 dollars three times with out informing me and with out giving me a service and no costumer support to help

I don't even know where to begin with the number of issues trying to connect my shopify store to tiktok.

This app is wonderful if you want to spend several weeks trying to get integrated only to come out of it with a permanent & automatic TikTok Shop closure due to "Shop Compliance Incorrect Registration Information - Shop Closure". Attaching your EIN paperwork from the IRS apparently is not enough and they offer no proactive support when this will happen to you.

I get that it must be this way due to them trying to avoid fraud cases maybe? but it is a rather complicated set up and I am sure I am not the only store that is simply missing some setting somewhere that would be an easy thing to fix with a little assistance.

I am sure I could fix this shop violation easily as I am in fact a valid business with the proper paperwork and not a fraudster, but honestly this onboarding experience has taught me that this is not a selling partnership I want to pursue and I will stick to just marketing on TikTok which is an actual good experience. I think its just the shop experience itself to be honest and I also can only imagine the type of issues they had early on where these types of hurdles needed to be put in place.

Falta de informaçao, os serviços nao sao processados correctamente, nao dá para fazer a interligacao da minha loja shopify com a conta tiktok. uma desilusao. o unico serviço que funciona bem, sao os serviços onde tenho de pagar

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