TikTok

Difficult to sign up with TikTok Shop as a business as one requirement is a passport. The Chat with us feature is worthless as one just gets the run around and no solid answers. Started a ticket but then email received saying they did not understand what I needed and yet I was very clear with photo and description so just a waste of time trying to get this to work. Also saw limit of $40 shipping cost I could charge and I want to know what shipping company would ship a 49 lb. box 19"w x 19L x 13"h, $800 value, Adult Signature required at time of delivery for $40 from MN to LA If there is a shipping company who could do it for that, please let me know as our discounted rate was much more than that.

Nightmare trying to get TikTok Shop running. What seemed like a quick, simple installation has ground to halt, stuck in the mode "We're Getting Everything Ready" when trying to sync my products from Shopify.

Numerous support tickets with screenshots, a loom video and full explanations have just had the issue pushed around from person to person. Now I am told it is with the "internal team" and who knows when I will hear back on that.

I really wanted to give this a go. Seemed like a no-brainer to try this, put up shop Shop Ads and see if we can get some traction. But, it has taken SO much time I that can ill afford. I am giving up.

This is shit the method payment is so bad , support same thing never ever answer you.

horrible work flow in putting on new products

It was easy to set up but then my ID which was approved suddenly became unapproved & the Jumio verification software did not work. Hence my shop is now in limbo & the verification app is just spinning around.

On trying to submit a bad review a new app called Athena opened up requiring registration. What is that about??

I would give 0 stars if I could. It caused a tik tok javascript pixel sandbox error on my site that I cannot for the life of me get rid of. Tik tok is ABSOLUTELY NO HELP. They dont care at all. I have contacted every department possible and NO ONE will help. Terrible customer service- Do yourself a favor and avoid this app - worst mistake I ever made

I've been trying to sync my Shopify store to TikTok for over 5 months now. TikTok Support leaves a lot to be desired, and they don't seem to care if the issue gets resolved or not. They don't reply to tickets and just close them out instead of fixing the issues.

This app worked fine for the most part last year. Now since the update at the end of the year (2023) it is completely broken. The sync is broken. This app is now worthless and causing more stress than it is worth.

Registration takes too long and has bugs at every step. Moreover, customer support is not responsive. I'm talking about 30 days waiting without answer or progress.

Doesn't sync correctly - heavy discounts - set up buyer shipping cost - they give free shipping regardless of your settings. Lost more money than it's worth. Just sold an item listed for$9.99 plus $5 shipping - Tiktok sold for $5.99 and free shipping!!!! wtf are you kidding me - no thanks