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Hi there,

Andrei here, one of the co-founders of Timesact.

I would like to start by thanking you for being a loyal customer since May 2022 and for continuing to use the app despite this difficult experience you’ve had just recently.

As a co-founder I have a responsibility to other users or potential users reading this to provide more context and proof of exactly what happened so that they can make an informed decision.

The details are very important in this case but I cannot fault you in any way for not providing them in a moment of frustration and anger.

The way our dynamic pricing works is that you pick a number of in our case preorders you want to use in a month.

When you reach 70% of that plan we send you an email to let you know.

When you reach 100% of that plan we send a second email to inform you and then grant you a 24 hour grace period during which time the app and all settings work the same way.

Once the 24 hour grace period ends we send you a third email to inform you that the app was disabled meaning the preorder settings are no longer applied.

We have checked and all these emails were sent to you and they were also opened in a timely fashion. They were also opened almost immediately by your team.

We also assume that given the many plan changes you have made in the past that there is at least some level of familiarity with how this all works.

I have compiled a document that can be accessed here with all the points I’m making so that there is full transparency for anyone reading this:

https://docs.google.com/document/d/1Fv2AyhP8C2JHZGfXnekRUsd-C4o-TC6h76z1jTNDj0o/edit?usp=sharing

Of course there could be many mitigating factors here that I am not aware of since we are not in contact. Maybe the inbox is shared, maybe a new person on the team took over this task of monitoring the app. We could always change the recipient of these emails but were never asked to on our many support channels. We are here for you on chat/email 24/7 so please let us know if this is something you want done.

I’m an optimist and want to see the best in people but just in case this review was solely meant to hurt our business I want to tell you that it has. We dropped in the ratings yesterday because of it and lost a lot of installs. I only mention this in case it gives you comfort. I like to believe it doesn’t and that we will come together soon and continue to help each other.

I have reached out to you to both personally apologize for your bad experience with us as well as to offer my full support in case you wanted to discuss solutions that would improve your experience with us. That door is always open and I would enjoy talking to you anytime because I believe you can offer valuable insights that would make the app better for everyone else.

Thank you,
Andrei