Trackify Facebook Pixel,TikTok , Počet recenzí: 769
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Podle hodnocení
Trackify is an incredible app and comes with fantastic customer service. I had some initial troubles setting everything up that were my fault and the support team was nothing but helpful.
The app works fine, "Deepanjoy" one of the customer representatives is great and helpful. He quickly and expertly solved all our problems. Many Thanks.
Hello to our friends at Pelanir
Thanks for sharing your review with us and the community. We're thrilled to learn that Dylan was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Tanu & The Trackify Support Team
Great tool, very very powerful when wanting to create niche stores. Great support. The usage of tags and having backup pixels puts your mind at ease with all your data
Realy friendly support, answered also in the middle of the night at 12.43 am.
Apart from that it delivers accurate results.
Hello friends at Edelhand
We are happy we could assist you! Thank you for leaving us this awesome and honest review! We wish you and your store great success ;-)
-Melissa & The Trackify Support Team
Had some problems when registering but got in contact and got quick service. Excited to see what Trackify can do!
This is my first time using trackify and I was confused how to set everything up and how to use the app properly. Deepanjoy got on a zoom call with me and explained everything amazingly till I understood it all. The customer service is amazing thank you so much!
Hello Stay Well Australia,
Thank you for taking the time to leave such a great review. We are glad that you reached out to let Deepanjoy assist you with what you needed to understand. We are here for you when you need us and do not hesitate to reach out anytime. It is great that Trackify X Facebook Pixel can benefit your business!
Stephanie & The Customer Support Team
why you are charging 59$ and I just paid the month for 29.99$ I did not ask for any upgrade ? and your support team is OFF no replying. I need solution or refund the money
Hello Ismail! Thanks for leaving us a message with your concern.
We understand the frustration and annoyance you have gone through when the team has not reached out to you on time but because of the weekend they were not able to reach you on time.
We are so sorry about what happened here ( It is not normal with our app.)
Regarding your charges we have deducted only $29.99 as you were on a basic plan and you can check in your statement. And there is no feature of upgrade in current pricing.
As I can check you have uninstalled the app on the 10th of Oct, and because of that you are now in our new pricing criteria which are based on Shopify plan-based pricing. Please let me know if you need any more clarifications, we really want to get this sorted for you.
But we really apologize for not giving you information on the time. We have also sent you a message please reply to the conversation so that, we can have a better understanding.
We really want to treat all our customers well and wanted to solve their issues as fast as possible.
Regards
Tanu & Trackify Team
I never write reviews but the ease of use and the immediate customer service response from the creator of the app is astounding. The app is seamless, their FAQs cover everything, highly recommend.
Biggest mistake I made yet, installing this app. Lost thousands of dollars from this not reporting correctly. Only 1/3 of the purchases are tracking in Facebook.
Update for app response.
OCU was setup by your team. I reached out to OCU support. They said your app stated to direct all support to you. OCU was your issue. You performed a test purchase and stated it was working.
Support was not being helpful at all. On top of finding out Trackify changed the Product Identifier to SKU's and now cant change it back.
Let me put a number here for you.
Dynamic Retargeting ad revenue
- 7 days I ran your app. $2,606.26
- Previous 7 days. $14,240.24
Yes I had a 1 star experience with your app.
Deepanjoy was very helpful and fast. Recommended
Hi there Live Vac,
We appreciate this 5-star review. It is always great to hear that Deepanjoy was able to quickly assist you with your application. We are here to help!
The Trackify X Facebook Pixel support team