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Trackify is an incredible app and comes with fantastic customer service. I had some initial troubles setting everything up that were my fault and the support team was nothing but helpful.
I've been using this app for over a year without needing their helpdesk support so all was ok. FB recently launched their new CAPI and I wanted to know how Trackify works with and supports this. It was a nightmare trying to get information from their email support. I received 1 or 2 word answers or responses that did not answer my questions. It's like they do not care about helping their customers (after I've been a paying customer for about 1.5 years) and it was a burden to answer my questions - I was very disappointed in my interaction with them and uninstalled the app immediately.
Shan: Thank you for your honest feedback! We always appreciate it when we can learn how to improve our app and our service. We are sorry that you had a bad experience with our help desk. The implementation of Server-Side events in Trackify is actually the easiest and most seamless in the industry. You literally just click a checkbox in the Pixel Engine page and it's done. Trackify was - again - first in implementing this cutting edge technology in Shopify, even before Shopify created their own basic pixel integration with "CAPI" as they call it.
And just like with browser pixel events, Trackify again has a cutting edge over the basic Shopify/Facebook integration with regards to the Server-Side events.
Since this technology is brand new, and Shopify has introduced additional confusion by merging the "CAPI" integration with sales channels and their "Facebook Marketing" app, our helpdesk wasn't completely up to speed yet to provide in-depth responses to your detailed questions that go beyond what we have in our help articles and videos.
But if you would like to come back to Trackify, we will be happy to have a screen sharing call with you and walk you through everything in detail.
Great tool, very very powerful when wanting to create niche stores. Great support. The usage of tags and having backup pixels puts your mind at ease with all your data
Realy friendly support, answered also in the middle of the night at 12.43 am.
Apart from that it delivers accurate results.
Hello friends at Edelhand
We are happy we could assist you! Thank you for leaving us this awesome and honest review! We wish you and your store great success ;-)
-Melissa & The Trackify Support Team
5 stars for the customer service. I have not experienced the fully functionality of the app yet so cannot provide an overall score at this moment.
Great support from Deepanjoy, clear communication and quick troubleshooting. Giving me the right information I need to make good decisions for my business at the level I am currently at. Thank you
Hi there Restorativplus,
Thank you for the 5-star review. We appreciate you took the time to acknowledge the great support you received from Deepanjoy. Trackify is fantastic for the journey you are heading towards. We are here to assist you with anything that you need. Do not hesitate to contact us as you continue to navigate through the full functionality of Trackify.
Stephanie & the Customer Support Team
The app works fine, "Deepanjoy" one of the customer representatives is great and helpful. He quickly and expertly solved all our problems. Many Thanks.
Hello to our friends at Pelanir
Thanks for sharing your review with us and the community. We're thrilled to learn that Dylan was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Tanu & The Trackify Support Team
Had some problems when registering but got in contact and got quick service. Excited to see what Trackify can do!
I never write reviews but the ease of use and the immediate customer service response from the creator of the app is astounding. The app is seamless, their FAQs cover everything, highly recommend.
Hello everybody,
I had inaccurate record from my store to Facebook Ad, I did the impossible at the event manager to get it right but same thing until I found Trackify X app, now everything is perfect, they even helped me by inspecting my store . I'm really grateful of Dylan from Trackify.
Hello to our friends from SARbelt
Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify X app. Dylan is the lifeline of our support team and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Dylan, who we know will be delighted to read your comment.
Cheers,
Pushpesh & the Trackify Support Team
Amazing app and customer service. Dylan hoped on zoom to quickly resolve the issue I was facing. Highly recommend it!!!
Hello friends at Evo Shaver
We appreciate this awesome review! We are glad we could help, we will relay your kudos to Dylan ;-) We really appreciate the high recommendation :-)
-Tanu & The Trackify Support Team