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Really great support. I requested support from Tanmay at 2AM and he sent me a zoom link asap and very patiently helped me out and cleared all my doubts! Love the customer service these guys have!
Hello friends at Organic Brews
We are happy Tanmay could assist! We wish you and your store all the best! :-)
-Melissa & The Trackify Support Team
i used this app for just 10 days normally , yesterday i find the facebook pixel is not installed on my website, then the facebook connect is always off every time i open this app, it is good app if it doesnt have this problem ,
Trackify has been amazing, especially since we have SO MANY products to keep track of (over 3000). Thomas has been phenomenal as well in taking the time to answer questions and help us figure some things out. Can't recommend enough!
Literally the BEST support I have had from any app on Shopify and the solution is great and fairly priced.
Hello to our friends at Rapid Flow
Thanks for sharing your review with us and the community. We're thrilled to learn that Dylan was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Cheers,
Pushpesh & the Trackify Support Team
this app didnt work with adexpresso, i still payed for it tho :/
Interesting app. We'll see how it performs, It looks good so far. Running it here: https://shop.clickmarkets.co.uk/ Support sorted out an issue for me via Google Meeting. Great service.
Hello, friends at shop.clickmarkets.co.uk
We are happy you had such a great experience! Thank you for leaving us this fantastic review; We are happy our support team was able to assist you! We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Trackify Support Team
I needed better guidance on using the app and the Tanmay attendant was super attentive and helpful. Very good tool and functional support, congratulations
Hi GONZALEZ SHOP,
Thank you for your kind words! We're delighted to hear that our team member Tanmay provided you with attentive and helpful guidance. We're glad you find the app to be a very good tool with functional support. We strive to ensure our users have a positive experience.
Thank you for choosing us!
This app is trash! It never send the purchase data back to my facebook event manager. So I have wasted my budget to do all the testing. I contacted them many time and they never reply in time. When you finally get a message reply, and you send back message, you need to wait another whole day to get the second reply. The worst customer service ever!
Hello, a friend from Croadstore! Thanks for leaving us a message with your concern.
We understand the frustration and annoyance you have gone through when the team has not reached out to you on time but because of the heavy rush they were not able to reach you on time.
We are so sorry about what happened here ( It is not normal with our app.)
Also, since yesterday there is a widespread issue across the stores from the FB end. The event manager is not showing data for a lot of stores. If there are some issues from the Facebook side, we can't directly solve them. Still, if you need help our team can jump on a quick call so that our best team member can help you out in solving the problem in our control.
But we really apologize for not giving you information on the time. Our team member is reaching out in-app chat as well to solve the issue and to have a better understanding.
We really want to treat all our customers well and wanted to solve their issues as fast as possible. Once again apologies from our side.
Regards
Tanu & Trackify Team
Outstanding customer service! Super quick responses and personalized assistance. Nicoz helped me out when I was stuck and guided me through all the steps.
Hi there Magnola,
Thank you so much for submitting this review! We love to hear that Nicoz was able to assist you with setting up your app. We strive for that personalized customer support and are glad that you got to benefit from it. We are here if you need us!
The Support Team
Customer service is great. They helped me figure out a pixel firing issue that wasn't related to their app
Hello to our friends from Shining Captions
Thank you for leaving this awesome review! We appreciate your support and we are glad we could assist! :-)
-Melissa & The Trackify Support Team