TrackingMore Order Tracking , Počet recenzí: 683
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Très intuitif
Gostaríamos de expressar o quanto estamos gratos por você ter dedicado seu tempo para escrever uma avaliação de 5 estrelas. Ficamos felizes em saber que usar nosso aplicativo foi uma ótima experiência para você.
muitas felicidades
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Was great right up to the point that they pulled tracking for Royal Mail just after I bought tracking for 300 orders. Tracking is usually delayed also by half a day which makes for some unhappy customers. Not a great experience.
Excellent, will see with time how it goes but so far so good has already an history of all my shipment detail and save me time to look everywhere for tracking info everything in shopify admin side... ;)
Love this app. My customers have to check with us via email before having this app. But now they can check it as soon as they want. I’ll recommend this to others.
Hello there!
Thank you so much for your affirmation. That is a big motivation for us. ❤️🙆♀️
If you need any further support, please feel free to contact us on Live Chat.
Best Regards,
Chris | Trackingmore
We are on the first month of a paid plan. We've found that the number of orders detected by the app does not match the store. Real-time sync is not working - it just ignores orders that should be imported. That's the main problem because the app is worthless without syncronization of orders. Customers are looking up an order and it returns no data. You cannot configure the alert emails, it just defaults to account holder. And customer service is very, very slow.. it takes several days to reply to queries and usually with no solution - they just ask for a screenshot and then silence again..
Firstly, we are sorry unable to provide 24*7 cusotmer service, and responded slower during our lunar new year Spring Festival holiday than usual.
Secondly, we have asked twice for exact screenshot of the issue for us to troubleshoot yet we are not provided.
We also resolved other 2 questions under your requests during the holiday. Please understand that things take time.
The worst customer support I've ever had in my entire life. All I want from this app was integrating it with Klaviyo, and they state that they have integrated correctly. And immediately after testing it out, nothing was working properly with Klaviyo. Tried contacting their "live" customer support and they only reply to messages after 3 days. Still nothing from them at all on this basic question about a vital feature. That's why you pay more for a better app (AfterShip).
Solid app that does exactly what it says. I appreciate the 50 free a month given our store is still in the development stages and has no marketing plan, so no real order cycles.
The ding on the stars was simply because there really is not a lot of integration support and I had to spend half a day coding to integrate it fully into the look and feel of the site. The control panel options for styling were simply inadequate given it uses an iframe load in to create the tracking element - loading in additional css as part of that function that could not be customized from the control panel. I had to override their css load to polish off the look and feel.
This element of the site is not public, and is for the use of customers who create an account at juststuffisell.com
Solid app, very functional and I do recommend it.
Intuitiva, fácil y agrega valor al difundir al cliente el tiempo de entrega de su pedido. Sugiero agregar idiomas para gestar a aplicación,
Hola,
¡Nos conmueve saber que aprecia nuestro servicio! Siempre es un placer brindarle el soporte de la mejor calidad que usted se merece. En nombre del equipo de TrackingMore, quiero agradecerles por confiar en nosotros. ¡Lo valoramos a usted y a su negocio, y prometemos hacer nuestro mejor esfuerzo todos los días para brindarle un mejor servicio! Esperamos ser de su servicio en su próximo esfuerzo.
¡Buena suerte con tu negocio!
Chris|SeguimientoMás
I just getting started with it. Great experience with the app so far. Very good customer service and pricing.
Hi there,
We are touched knowing that you appreciate our service! It's always our pleasure to provide the best quality support that you deserve. On behalf of the TrackingMore team, I want to say thank you for trusting us. We value you and your business, and we promise to do our very best every day to serve you better! We look forward to being of your service on your next endeavor.
Best luck with your business!
Chris|TrackingMore
They have been very attentive to fixing issues and seem detecated to improving their app. Still a few things to work out but nice to see.
Dear Shopify Seller
1. first of all you have not generated any dialogue and contact with our customer service, if you contact us, we are happy to provide strong support.
2. We successfully helped you to automate the logistics to check all your shipments.
3. You only used 6 minutes, Just to give us a bad review, which hurts us tremendously, I think that we have a misunderstanding here, we will also explain this to Shopify officials.
Finally, TM Shopify is committed to helping in helping all Shopify sellers to provide automated services, we patiently support each user.
Best regards,
TrackingMore Shopify