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APP IS . DOES NOT WORK! CANT TRACK ANYTHING
it's 0 star review from my side not 1 star review because shopify said give minimum 1 star.Very very worst support. I am very disappointing. Truly very worst support.
Doesn't works "order not found"
bien
Hello Corner Varity!
Thanks a lot for such a high application rate!
It's truly appreciated and means a lot :)
Our team will do its best to maintain such quality to meet users needs!
Best regards,
Trackr team
Hello Tribu Tendance!
Thanks a lot for taking the time to leave us a 5-star rating – it's much appreciated!
Our team is really glad to provide our users with best service possible!
Best regards,
Trackr team
Service client au top, merci encore à Ekaterina pour son aide, appli très simple d'utilisation !
Hi newtrends team!
Thank you so much for your kind words :)
We are happy to know that you are satisfied with our app and support service!
Please feel free to reach out whenever any questions occur.
Best regards,
Trackr team
Hi Knifele team,
Thank you for your review. We are very sorry that Trackr didn't meet you expectations.
If you'd be so kind as to give us more details on difficulties you've faced while using our application, it would be very helpful to find a solution for the issues occurred.
Please, do not hesitate to reach out to us and share your thoughts!
Best regards,
Trackr team
Hello Prestige Havenz team!
Thank you so much for rating our app! We truly appreciate it :)
Should you have any questions or requests, please, don't hesitate to ask!
Best regards,
Trackr team
like it
Hi!
Thank you giving us such a high rating, it really means a lot to us!
Feel free to reach out to us in case any questions occur. We are here 24/7 :)
Best regards,
Trackr team
Hi!
Thank you giving us the highest rating, we appreciate it!
Feel free to reach out to us in case any questions occur. We are here 24/7 :)
Best regards,
Trackr team
The customer service is incredibly fast and efficient. The app works great on all my stores.
Hi VivaBeast team!
We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.
If you have any further needs or questions about our order tracking service, please reach out!
Best regards,
Trackr team
Great team, they helped us kindly with a translation issue! :)
Hello!
Thank you very much for your feedback :)
Our support team is always happy to help, we are here 24/7 for our customers :)
Warm regards,
Trackr team
90% of orders do not get tracked. Every time I had to contact support which told me the supplier had to update something. Everytime almost! For Dropshipping is this not a really good approach. I could have flush the money in the toilet then at least I would have some kind of satisfaction with it.
Hi PILAGA!
Please accept our sincere apologies for such a situation occurred. All the tracking numbers for your store has been updated already.
We've contacted you regarding this issue, but didn't get a response yet.
Could you please check our email or get back to us again using this email address support@parceltrackr.com or Live chat?
Thank you in advance!
Kind regards,
Trackr team
Hey LotoTeratai, we appreciate the fantastic review!
If you have any further needs or questions about our order tracking service, please reach out!
Best regards,
Trackr Order Tracking, Returns team
Used this app for months and then they decide to release a new update where half of the features of the app are broken. The update should make things better, instead it has ruined the entire system I already had in place and I have spent hours trying to fix these problems. Awful.
Ok app but it is sincerely lacking in the support that you can get from them.
I have written them over 6 times and asked them to place a text in the center right above the tracking window.
They have placed the text there but it looks horrible since it isn't centered and doesn't have any margin or padding from the sides of the window.
I have asked them repeatedly to fix it but I have not heard anything back and the issue is still there.
This app is good when it works but as it doesn't do that for us I'm forced to give them 1/5
Hello Precovery Team!
I'm sorry that you have experienced difficulties with text editing on the Trackr page.
Let me inform you that the problem had been fixed about 12 days ago even before this review was left.
Please check if it works for you and let us know if it fits your needs or not via support@parceltrackr.com.
Our Team are looking forward to your reply!
Thank you :)
i highly recommanded , this app hel me a lot for costomers request about his items AAAAAAAAAAAAA AAAAAAAAAAAAA
A
Thank you very much for your kind words! We wish all the best for your business and if you have any tracking-related issues, please contact us at support@parceltrackr.com - our team will be more than happy to lend you a hand!
Best wishes,
Trackr team
I used the app to help my customers track their items. Thought it was a good feature to have however it was not really used. One thing I dislike is how complicated it is to cancel the subscription. There is no button or even a section on how to cancel even in the FAQ's. I think it a very big oversight on the developers behalf to not have the option to cancel subscription with ease. hence the two stars
Hello Pique Ambiance team,
As per our conversation, we are sorry you had trouble canceling the plan and we are happy that the plan was canceled without issues.
The plan canceling on Shopify stores by default is uninstalling the application.
Please do not hesitate to contact us if you have any further questions.
Best wishes,
Trackr team
This is a great app with easy-to-use features for my customers. The support from the app developers is on point. They were so diligent in communications and follow-up.
Application que je conseil vivement, simple et intuitive loin des chichis de certaines applications qui au final ne servent à rien. Support très réactif j ai eu des problèmes mineures qui ont été réglés à chaque fois en moins de 30 mins.
Very good app for providing shipment information for our customers, including email notifications about updated status. All needed couriers supported, have features for drop shippers. Strongly recommend.
Bonjour, J'ai reçu mon colis en avance, ce qui en soit est une bonne nouvelle mais le hic c'est que sur votre application, mon colis est encore en cours de transit du coup, je n'ai pas reçu le mail de validation comme quoi mon colis est bien arrivé... je souhaiterais avoir une explication de votre part merci.
Hi, thank you for the feedback.
The problem is that Cainiao, which is an official tracking system for Aliexpress, also doesn't have an update about the delivered package.
In this occasion we collect tracking information from Cainiao because it works well with Aliexpress shipments and because of the fact that the last checkpoint has not yet been updated in Cainiao system, Trackr aslo doesn't show that update.
Anyway, we have a solution for you and I reached out about it via email. Looking forward to hear from you.
___
Salut, merci pour les commentaires.
Le problème est que Cainiao, qui est un système de suivi officiel pour Aliexpress, n'a pas non plus de mise à jour sur le colis livré.
À cette occasion, nous recueillons des informations de suivi auprès de Cainiao car cela fonctionne bien avec les envois Aliexpress et en raison du fait que le dernier point de contrôle n'a pas encore été mis à jour dans le système Cainiao, Trackr n'affiche pas non plus cette mise à jour.
Quoi qu'il en soit, nous avons une solution pour vous et je l'ai contactée par e-mail. J'ai hâte d'avoir de vos nouvelles.
The application is really well done. I want to report that I had a need and the development team helped me in no time. good guys
Muy bien aplicación. La atención al cliente es magnífica. Nos han solucionado todas las incidencias con inmediatez. Muchas gracias!!!!
Application simple d'utilisation et claire pour nos clients. Le service client au top ! Aimable, pédagogue et efficace Merci la team !
Je mets 5 Etoiles, car tout simplement, c'est une SUPERBE Application !
Très Professionnelle pour le Suivi du Colis du Client, les Notifications de mises à jour du Cheminement de la Commande sont d'ailleurs envoyées (si on le souhaite) automatiquement au Client dans sa Boite Mail.
Franchement je n'ai pas trouvé meilleure Application que celle-ci.
En plus elle est vraiment simple à utiliser !
Aussi, leur Equipe est vraiment réactive et polie ! Ils répondent absolument à toutes vos questions et dans les plus courts délais.
D'ailleurs, je ne comprends pas trop les Notes avec 1 Etoile seulement... ?
En tous les cas personnellement, JE RECOMMANDE VIVEMENT ET SANS HESITATION cette Application !
Sans compter aussi le très bon Rapport Qualité-Prix !!!
Vitiamo!
Merci beaucoup pour votre temps et pour vos aimables paroles! Nous vous souhaitons le meilleur dans votre entreprise!
Trackr team
A bunch of my customers' orders tracking information is inaccurate or unavailable for no reason at all! USPS is the carrier for all the packages so Trackr randomly chooses which packages not to show accurate tracking info for. Please reach out to me to resolve this issue! Very frustrating!
Update:
Dear Furever Love Club,
Developers already made the fixes, we informed you by email. Please check if everything works smoothly on your side.
kind regards -
Trackr team
Hello Furever Love Club,
Our team has noticed that in some cases USPS codes were having wrong statuses for some codes and we informed the service provider. Our developers are already working on a solution. Those cases will be fixed in the nearest 1 - 2 hours. We have contacted You by email and will update You once again. Thank you for understanding .
Trackr team
très bon rapport qualité prix, j'ai eu un petit soucis d'affichage et un développeur est rapidement venue réparer le problème (gratuitement bien sur) en 2 jours je n'avais plus aucun problèmes et le service clients répond très rapidement.
This is an awesome app with wonderful customer service. They helped me customize my webpage to suite the rest of my website. I would highly recommend them to anyone looking for an app to help with order tracking.
J avais un souci avec le suivi de COLIS PRIVE et ils l'ont résolu en 24h. Super très content. Encore merci pour le service rapide.
App works well. We had quite a few orders that were tracked without a problem and some that had questions about, but the support helped us and everything works now! They’ve also helped me set up everything and took time to answer all the questions I’ve had.
Awesome, this app is really helpful for your shopify store. It will create a beautiful tracking page for your store
Even though my issue couldn't be solved, since the feature I was looking for is yet unable to achieve, I really appreciate the good customer care they provided to me. Fast responses and actually going after the issue I explained I had.
I have not measured the app's work in my live store yet, all this 5-stars is just particularly regarding the customer service.
Excited to use the app! Been looking for a way to provide better tracking updates to customers. Will update after more time using the app
Nice app and great support. Easy user interface, clean, and simple. It was very easy to set up my order status page and I could choose colours to blend with my theme colours. I would hope to see you introduce a sales funnel to the trackr in future. Also, the app came cheap. Thank you.
So far I am so so so happy with this app! and with the support service! I love the fact that you can hide the carriers, change the colors, translate the main points in your language and so many other features! Thank you to Justas and everyone else for always helping me so fast! Thank you again!
Such a fantastic app. The pricing is extremely fair, the interface is nice and easy to use and the customer service is top notch and friendly! I definitely recommend :)
Era justo lo que estaba buscando, esta app mantiene a los clientes al tanto de como va avanzando el estatus de su pedido. Soporte técnico también han respondido a tiempo ayudando en lo que he necesitado.
Great App!! I had some problems regarding my courier that it wasn't inside the Trackr list and thanks to Justas now everything's solved. Thanks. Suggested App!!
Excellence customer service Justas and backend Engineer working on an out of the box solution for us. Much appreciated. 5 Stars for both.
Very good customer support, my problem was solved in less than 24 hours. Great application I recommend
Best tracking app ever!! The cheapest you'll find, to begin with, and with the best customer support and the easiest to use!! HIGHLY HIGHLY recommend!
I love the design and look of the app but it does not work for me! All me tracking numbers show as pending despite them being regularly updated by the courier. Also, I can't see any way of contacting them about the issue.
Dear Paraphonealia,
We've checked your orders situation: you have 6 pending orders at the moment. All other have status "In Transit" or "Delivered". There are a lot of successfully tracked code paterns "SF...." on your account. It means that currently "Pending" "SF..." codes will be updated soon as well.
We kindly would like to pay your attention that when new code is entered into tracking system, it takes a bit of time to get information via API from tracking info providers.
Regarding contacting Trackr support - on a Tracker app admin page, on the right corner there is "Leave a message" contact window. Please use it for contacting us. Or simply just email us at support@eoscity.com.
And will be there to help you.
kind regards -
Trackr team
App has been charging me monthly even after I installed the app. I just realized this. Please refund me the amount!
Hello TheBelleBeauty,
We checked your payment situation: the monthly charge was generated automatically by Shopify billing for previous period after you re-opened the store and Trackr app was still installed. There is no problem to issue the refund in such situations :). We already asked Shopify support for a refund and added you CC in the request letter.
have a great day!
Regards -
Trackr team
[2020 05 19]
___
UPDATE. You should have received a reply from Shopify about refund confirmation (it will require few days to reach bank account though).
Shopify also confirmed that Trackr DID NOT charged your card after uninstalling:
And to confirm your earlier question: you are correct to believe that once an app has been uninstalled it cannot continue to bill the account. However, a final invoice may be issued for an app if uninstalled mid-way during a billing cycle. If your customer has any concerns about this, you can always invite them to reach out to us directly and we can confirm this on our end as well.
j'utilise cette application depuis quelques mois car j’espérais réduire les plaintes de mes clients. Cependant, elle ne fonctionne pas bien. Chaque fois qu'un de mes clients cherche à suivre sa commande, il lui est affiché " votre commande a été expédiée". Le client se retourne vers moi pour savoir ce qu'il en est de sa commande. Je suis obligé de passer mon temps à échanger des messages d'explication. Certains me traitent même d'arnaqueur!!!
Dear Hebenino,
thank you for your feedback. We've just checked your orders status on Trackr app - currently they all are in status "Delivered" or "In Transit". If there are more orders that are experiencing problems - please let us know, we are always ready to help You solve all the issues. Our customer service can be reached over support@eoscity.com - seems lately we didn't get any complains from your side regarding the service. If you could provide concrete tracking number examples when problems appears - we'll do our best to check the situation and fix it if needed.
Looking forward to hear from you -
Have a great day -
Trackr team
YOU HAVE TO PAY THEN USE.
NO ANY FREE DAY.
YOU HAVE TO PAY THEN USE.
NO ANY FREE DAY.
YOU HAVE TO PAY THEN USE.
NO ANY FREE DAY.
Hi, Thanks for your time leaving the feedback. As I stated in the email I just sent, the problem was that you tried to activate the annual plan which doesn't provide free trial. FREE TRIAL is provided in monthly plan only. Hope to hear from you by email. :)
use this on a few of my stores. Tried all tracking solutions on Shopify and i can tell this one has the best support when codes does not track well, etc. I think this is the best option there is at the moment.
Nice simple app, helps to increase quality and feel for my store. The prices are good. Recommending. The support team is awesome as well. Had issue fixed fast
Most of the time the result of tracking is pending whereas the official tracking site, e.g. USPS, is updating regularly. The only time I got a real result is when the item has been delivered to client. Rest of the time, the pad setting of the app looks weird and got the clock thing freezing. I've been using it for 2 months, and i'd say it only works 5% of the time.
Dear Dealz2offer,
thank you for your feedback. Sorry for not the best experience with Trackr app. At the moment few tracking codes that you've been testing on our app are showing up to date information. We are doing our best to provide qualitative service, but technical issues arise from time-to-time and we try to solve them ASAP. Currently due to COVID-19 situation in the world many tracking service providers and carriers have much more issues to solve, related to information updates, parcels delivery times, etc.
Thank you for understanding.
kind regards -
Trackr team
I was installing the app but I got a error message. It is not working anymore and there is not option to contact the support !
Hello, dear Kilya Beauty,
the temporary technical issue was solved and fixed. If you want to try Trackr app services - please do so, we've sent you a special offer to your email .
Have a great day!
support@eoscity.com
kind regards -
Trackr team
Good app with a nice look and a really good support! Support replies directly and helps you with everything and explain in details. Recommend it.
I just installed this app and it works like a charm. customer support is also very fast and tuned in!
Great price, great app and what I truly liked was the helpfulness of the customer support especially as I am not too tech savvy.