Google Ads & Shopping AI: ST

I started out with this company last month and was skeptical from the beginning. First of all, when it comes to advertising with Google transparency is everything, the problem with companies like this is you don't know how much money goes towards the Google budget. The reports they send are so vague that really show nothing important. When advertising online you need to know how much money is going where, flying blind is a recipe for disaster. The main thing I wanted done was a Google shopping campaign which I paid for on the mid tier plan. After a week I noticed that the shopping campaign was not running so I contacted support, 24 hours later I got an answer, 24 hours is a lifetime when you are advertising online. The answer I received was "can you please send us your merchant account info" A couple of days later they informed me that the account was up and running only to see 80% of my products where not listed because they did not do it right. When I asked about that, the answer I received was oh we need to add it to our Google Merchant Account. Why? It's clear they do not know how to work with Google Shopping Campaigns. Also, the Google Ads they wrote were so poorly done that they would not entice anyone to click. I canceled the service. Now Google had suspended my ads account for breaking the Circumventing systems policy which is the worst suspension you can get from Google. There is little chance I will ever be able to get my account back because of this company that has no idea what they are doing. Lots of 5 star reviews for them can only make me think that the people that use them really don't know what to look at. Buyer beware. They did refund my money in full and kudos to them for doing so, I'm sure it's because they knew they messed up pretty bad. I wanted to update this review based on the vendors reply below, seems they always throw the "we need more time" excuse in all their replies. I was with them for 10 days yes. But they were not able to get the shopping campaign up for over a week. The problem here is not giving them enough time it's that they did not do the job right from the beginning. As for the suspension, my account was suspended because they did something wrong on their end , it has nothing to do with my site. It's a shame how they always seem to point fingers back to the accounts they fail with. As for Google analytics, you cannot see budget spend and CPC in Google Analytics.

signed up and pocked around then uninstalled and they charged me $258 not happy will not recommend

**Dropped from a 2-star to a 1-star review as Storeya just bumped 4 positive reviews above mine.**

I don't normally write app reviews, but I wanted to provide a detailed review of this app as it is a large investment for many small businesses and there are a couple of things I thought it was important for other stores to be aware of.

I used Storeya's Traffic Booster for 2 months, the first month I was on the basic plan, the second month I upgraded to the standard plan.

Results:
1st Month
Paid $178AUD for basic plan. Storeya drove 152 visitors, resulting in 2 sales.

2nd Month
Paid $730AUD for standard plan. Storeya drove 462 visitors, resulting in 9 sales.

Pros:
- Quick & Easy set-up
- Responsive Email Customer Service
- Reporting Dashboard

Cons:
- Delivered about half the traffic they advertise in their marketing (Storeya advertises that the basic plan will drive 250-500 visitors and standard plan will drive 700-1,400 visitors)
- Lack of transparency around the ads they are running on your behalf as they run the campaigns in their own account.
- High-bounce rate of traffic compared to other sources.

General Comments:
I have my suspicions that some of the claims made by storeya in their marketing activities are misleading. For instance they are currently running a video ad on instagram featuring 'Christine Jones' from Zodiacfanatic.com. Christine claims that she is seeing a return of 6.5X ROAS, then in the review posted from zodiac fanatic below they claim a ROI of 13X. Obviously extremely impressive results, but I was a little sceptical. I looked at zodiac fanatics website, which says it is located in New Jersey, USA. However their facebook pages shows that it is managed by 11 people from Israel, the same country that Storeya operates from. Seems unlikely that these are REAL results IMO.

Final comment:
Buyer Beware. If you are going to use this app start with small amounts, and don't expect the incredible results they advertise.

My plan was for $120 per month. Got one sale that cost me $120.00
The second month they billed me $180.00
DON'T WAST YOUR MONEY you can do it better your self.

We opted in for the PRO SUBSCRIPTION, which costed $1000!! We were very hesitant because the price was extremely expensive but we thought to give them a try because they did such a great job advertising themselves and believed they were exactly what we were looking for to help increase our online sales and take it to the next level! They promised an estimated monthly visitors of 2,000-4,000. Guess how much we only received?Only 746 visitors!! They promised an estimated monthly sales of 40-60. How much did we receive? Only 10 sales! We were actually making much more sales without their service! And the funny thing is they think this is acceptable and think they've done a great job with their automatic SMART algorithm system! We cancelled our subscription before the month even finished! They would not give me my full refund or even a substantial partial amount and were very happy to let me cancel my subscription! I've had a really bad experience and would not recommend using them at all. Honestly what a waste of money! And also the video ad you guys made with the woman swearing with a temper, it was not funny and highly offensive!

dont use this app, make your paypal permanent limit and now when i try to login in app its says "The service is unavailable.", wow DONT USE THIS APP

They charged me $335.00 for the app at a 33% discount from your monthly $500.00 rate for a promotion. As a result, they were able to get me: $142.27 in sales on 5 orders. Their average monthly orders during the sale process based on this rate of $500 is: 20-30. I have a very simple website with an easy checkout process. Then they stopped ads in the middle of the month because they stated, "It was too expensive." Not sure how a business can succeed under this model. Very disappointed. Wanted to make sure others were made aware of this. Also, there weren't a ton of abandoned carts or anything -- just 2.

does not work. claimed that i saw thousands of visitors and earned thousands of dollars. that was not true.

Like the other 10 1 Star reviews, we got no ROI. $330 paid. Zero sales in a month. Way less traffic than advertised.

Delivered approximately 10-15% of the advertised traffic and sales. Team advised that ideally they want to fine tune things over 2-3 months so you'll need to be prepared to invest several months. After they delivered such low numbers in my first month I decided I wasn't going to invest further - I felt they didn't prove the value they advertised, not even close.

Additonally, I saw that they were creating ads that were misinforming customers. One of the ads mentioned everthing in my store was on sale for 10% off, which wasn't true. I am not in the habit of misleading customers. Their other ads really showed that they weren't able to familiarise themselves with the types of products I sell which showed me they probably wouldn't be able to attract the right customers for my store.

Customer service is adequate.

UI needs to be updated and more feature rich.

It really is a 1 star product for me.