Transcy: AI Language Translate

Transcy: AI Language Translate

Recenze (5 880)

Celkové hodnocení
4,8
Počty podle úrovně hodnocení
  • 92 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 2 % hodnocení s 1 hvězdami
4. červenec 2022

I think one of the best multilanguage app in store. I liked too much. And customer service very kind an heplful.

Efe Universe Bubble Tea
Rumunsko
Doba používání aplikace: Asi rokem
Vývojář OneCommerce.io odpověděl 5. červenec 2022

Hi KEMAL,

I'm Bellamy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy - Translate Language and Convert Currency

Datum úprav: 6. červen 2022

So far so AMAZING!! Customer support was well beyond my expectations. Special thanks to Lisa. A great app to use for translation that's FREE but certainly one that can grow with your needs at an economical price. Definitely recommend this app.
Coming up to 1 year of using this app and I'm still loving it! The incredible customer support continues; much thanks to Jennifer, CS and Raymond for all their help. My francophone clients have given me positive feedback about the quality of the translation. I think this is one of the best apps around and will definitely keep recommending it.

Fiore Botanica Natural Skin Care®
Kanada
Doba používání aplikace: Asi rokem
Vývojář OneCommerce.io odpověděl 26. srpen 2021

Hi Kathleen,

Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review as well as feedback about our support, it would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy - Translate Language and Convert Currency

24. leden 2023

Eine sehr einfach zu bedienende App mit einem netten und sehr schnellen Support. Kann die App definitiv empfehlen.

Smooth Republic
Německo
Doba používání aplikace: Asi rokem
Vývojář OneCommerce.io odpověděl 27. leden 2023

Hi Dominik,

This is Jolie from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jolie
Transcy by OneCommerce

Datum úprav: 9. září 2021

EDIT (CURRENT REVIEW):
Transcy really impressed us with their service. Not only did they answer our questions and wishes by providing proper service, but they also listened to us regarding some „issues“ with the app and actually fixed those. I’m genuinely impressed. Great app and great team behind it. Thanks for the service! EDIT:
A big thank you to the Transcy-Team. The customer service reached out to us and provided answers to our question. There's only one issue that is disturbing us, regarding the functionality of the app itself. Specifically the "Translate"-Button, which activates the A.I. Translation-Function. By now, unfortunately it has caused us many enragements at our company, due to it activating the A.I. Translation-Function as soon, as you click on it. Technically that isn't much of a problem, since that is what it is supposed to do. It is very frustrating though when you click on it by accident. The A.I. Translation is a great tool for words or basic sentences, but sometimes it causes a variety of mistakes in the translation, which includes grammatical mistakes, wrong font sizes, etc.. This is understandable and fine, therefore we always edited the mistakes afterwards manually by ourselves. The problem is: as soon as you accidentally click on the "Translate"-Button, the A.I.-Tool starts translating an entire page and completely and overwrites our corrected texts. There's nothing we can do to stop it, no "Cancel"-Button whatsoever. It already has happened 2 to 3 times to us by now. Especially our webpage has a variety of long columns, and due to us accidentally clicking on the "Translate"-Button, the A.I. has overwritten our corrections of those columns several times. I'm willing to give the Transcy-Team a 5-star review, if they can adapt to that problem and solve it intuitvely. OLD REVIEW:
Since the recent update, you cannot edit your translations manually anymore, unless you pay for monthly subscriptions. I had a few rational questions regarding the pricing plans, but the 24/7 support was incapable of answering them. They kept sending me links to Q&A's, which simply didn't answer my questions at all. This app started as being very helpful, but now it's just costly to us and the service cannot deliver answers to our simple questions.

German Carpet Shop
Německo
Doba používání aplikace: Asi rokem
Vývojář OneCommerce.io odpověděl 23. srpen 2021

Hi Haghnegahdarali,

This is Neil from Transcy - Translate Language and Convert Currency Customer Support Team

First of all, I am truly sorry for the bad experience you got last time with my colleague and I had a persona meeting with her to make sure that it is not going to happen again in the future.

Secondly your previous plan was a free plan, but with the latest update you will be automatically upgraded to Economy (9.9) without cost per month. Especially, you now have unlimited words to translate your stores and you totally edit all your pages in-app, please kindly check it again.

As I have seen that my colleague has sent you a follow-up email, please let them if you need further support. Looking forward to hearing from you soon.

Regards,
Neil
Transcy - Translate Language and Convert Currency

Datum úprav: 13. říjen 2022

Aurora was very patient and helpful to help us to get the app installed and configured. Very Happy!!!!!

THE CUSTOM CHEF - CANADA
Spojené státy
Doba používání aplikace: Asi rokem
Vývojář OneCommerce.io odpověděl 11. říjen 2022

Hi Jeremy,

Here's Emma from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Emma
Transcy by OneCommerce

8. září 2021

I was welcomed by very friendly staff. They gave me all the support. I'm very thankful! :) The app works beautifully!

Vizzetti™ Official Website | VIZZETTI
Finsko
Doba používání aplikace: Asi rokem
Vývojář OneCommerce.io odpověděl 8. září 2021

Hi Roman,

This is Diego from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Diego
Transcy - Translate Language and Convert Currency

4. květen 2022

Fantastic client service! seamless setup and great app. Since Shopify helpdesk It's my 2nd favourite.

outdoorkids.pl
Polsko
Doba používání aplikace: Asi rokem
Vývojář OneCommerce.io odpověděl 6. květen 2022

Hi Sebastian,

Here's Jena. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency

3. září 2022

Very happy with it and Lee has been of great and professional assistance. He's quick to have solutions, steps me through the process and is very courteous. Thank you so much.

Jordan Alexzandar (Indigo)
Spojené státy
Doba používání aplikace: Asi rokem
28. červen 2023

Very helpful customer support! Such an easy App to work with! Polaris was a real problem solver in my questions!!

Magicyarnball
Řecko
Doba používání aplikace: Asi rokem
Vývojář OneCommerce.io odpověděl 29. červen 2023

Hi Jeannette,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce

14. červen 2023

Excellent support, cost effective and full features with basic plan to cover our business needs translating one language.

Bazzar Co
Spojené arabské emiráty
Doba používání aplikace: Asi rokem
Vývojář OneCommerce.io odpověděl 15. červen 2023

Hi there,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy by OneCommerce