Transcy: AI Language Translate
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I must express my extreme disappointment with my experience using this app. While the customer service team was prompt in their responses, it became evident that they lacked a clear understanding of the issues at hand. I invested a significant amount of time attempting to resolve the problems, only to find that fixing one issue led to the distortion of another aspect. Despite my efforts to provide detailed screenshots in an attempt to facilitate problem-solving, there consistently seems to be a recurring flaw in the solutions offered.
There are many things to be improved about this app's functionality.
Hi Alejandro,
Here's Iris from Transcy and we personally apologize for this inconvenience causing to your experience
1. For unexpected support from our agents, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
2. We have seen that one of our colleagues is following your case via the relevant channel, they gave you clear explanation as well as solutions for your case, please kindly check and let them know if you need further support
Regards,
Iris
Transcy by OneCommerce
Worst app I've ever used. It was a good app when I first downloaded 2 years ago. They changed their new UI and it hadn't worked properly until I contacted them.
They especially messed up my international SEO which took me years to get there. Product pages' meta descriptions are completely from different products, same for h1 and h2 either. I gave them a chance to help me but they tell me that I need to update pages manually which is ridiculous because I have over 2k products in my store. It's not possible for me to do it.
They messed up my international SEO ranks and are not willing to help me. Never ever use this app.
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Edit Feb 8, 2023
Response to Peter:
It's not about me getting used to the new version. Your app obviously wasn't translating properly until I contacted you. So it is NOT me, it's you. You should take responsibility instead of trying to look like you're helping me, no you are NOT.
It is mind blowing. They emailed me today and said that 'please let us know if you need further assistance'. Is this a joke? Really?
I already told you what the issue is. Why have you NOT still fixed it instead of keep emailing me and saying that 'please let us know if I need help'.
Total waste.
Hi OZKAN,
I'm Peter from Transcy and we're deeply sorry for your unexpected experience with us
Regarding to your main concerns as following:
1. We have realized that changing to a new version will not be easy for users, and it would take a while to get familiar with the new version, however we're here and willing to help until it's completely resolved
2. Based on your SEO issue, we have seen that one of our colleagues is following your case, she gave you a clear explanation, please kindly check your email and let her know if you need further support.
Regards,
Peter
Transcy by OneCommerce
Unfortunately, words are also automatically translated incorrectly, even though you have entered manual translations correctly directly in the Transcy app. On the shop website, you can see the correct translation for half a second, but then many words are overwritten by a kind of "auto-translation". "Digital Signage Player" (correct) becomes "4K SignageBox II" (incorrect).
Transcy support refers to Shopify and Shopify support refers to Transcy.
Not really usable.
Hi Manfred,
This is Carter and we're truly sorry for this inconvenience causing to your experience
In relation to your issues as following:
1. For the first issue that your manual translation overridden by AI translation, I have seen it's fixed, please kindly check it again. If it still persists with other products, just please let us know to check further
2. For this currency issue, "Transcy support refers to Shopify and Shopify support refers to Transcy", we're so sorry if our explanation was not clear. To be specific and further investigation, although we already removed the Transcy currency code, the price was not showing properly, it's because we have realized you're using the 3rd party app "Tiered Discount by AnnCode" for your currency, so I am wondering if the issue is resulted from this app, please help me to contact them for further support
Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support
Regards,
Carter
Transcy by OneCommerce
I believed them but the package I had blew up by itself, it wasn't me who canceled it and I didn't realize it, because everything seemed to be working. I contacted them a few times and your agents did not tell me that the problems were related to the basic plan. And as luck would have it, the package I had was increased. I don't like the dishonest process, you no longer deserve the 5 stars I gave.
Hi Aissata ,
This is Peter from Transcy and we sincerely apologize for any inconvenience causing to your experience
- In relation to your main concern that your plan was downgraded to Free plan without your approval. To be specific, we're not allowed or unauthorized to do any actions with your plan, so we're wondering if you have someone else who have the right permission to do it. Also you can recheck with Shopify for further investigation
- We have seen that one of our colleagues is following your case, he gave you clear explanation with the relevant solutions, please kindly check your email and let him know if you need further support.
Regards,
Peter
Transcy by OneCommerce
This is a really honest review from this AWFUL APP. I wish I read the reviews before I BOUGHT THEIR SERVICE. THE WORST PART IS THAT THE 5 STARTS REVIEWS ARE FAKE, AS THEY ASK AND PRESSURE PEOPLE TO WRITE THEIR REVIEWS RIGHT AWAY AFTER PURCHASING.
THEY ALSO HIRE PEOPLE TO LEAVE GOOD REVIEWS:
They are unprofessional their translation is the worst. It changes and sync and does whatever it wants and all your hard-working translations get undone. You have to keep asking them to amend the translation as it gets untranslated.
Their customer service does not even know how to use the app themselves. They sometimes take ages to reply or keep passing the request to one another.
Please, make sure your head the reviews before purchasing with them. It is not worth anybody's money or time. They have increased their prices massively lately... apparently to give a better experience. LET ME TELL YOU IT HAS GOTTEN WORSE AND WORSE AND WORSE.... READ ALL REVIEWS BEFORE PLACING YOUR ORDER.
IT IS THE WORST APP ON SHOPIFY. THEY WILL MISLEAD YOU TO THINK IT IS YOU THAT IS MAKING THE CHANGES AND GASLIGHT YOU. PLEASE BE CAREFUL. I HAVE PHOTOS/SCREENSHOTS OF HOW THEY ARE UNTRANSLATING OUR WEBSITE. AWFUL AND VERY DRAINGING EXPERIENCE.
Hi Bento,
This is Patrick and we would like to apologize for any inconvenience causing to your experience
In relation to your concerns as following:
1. For the good as well as no good reviews, each review is actually real and complied with Shopify's rules. For the reviews considered as bad, we will take it into consideration and improve it in the right way
2. Regarding to your main issue of translation , we're still investigating on it, meanwhile our team has tried to do the needful by supporting your case with the highest priority. Besides that, we were willing to refund one monthly charge as a sincerely apologies
We have seen that one of our colleagues is following your case, please let him know if you need further support
Regards,
Patrick
Transcy by OneCommerce
This translation app is such a nightmare. It doesn't translate all website sections properly and the support is an utter joke. Also, theyve just raised their prices by 50%. I wouldn't recommend!
Hi there,
This is Saha and we personally apologize for any inconvenience causing to your experience
1. Through this unexpected situation, we will recheck the agent and have a proper training to avoid this in the future, so I highly appreciate your empathy
2. For the change of pricing, we are planning to improve the app’s performance including releasing new features and upgrading the server as well this year. After a hard time discussion, we have to change on our Pricing plans. We hope to get your understanding and support during this change. Along with this change, we guarantee to bring you a better experience with our app and service
We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Saha
Transcy by OneCommerce
The app works quite well so far. The reason for the very bad rating, however, is that the Transcy team accessed our shop and changed our root domain on their own. This caused a lot of damage in both an SEO and sales context and in the following discussions there was no sign of goodwill. The support team also referred me to a member of staff who then sent me some tutorials that had absolutely nothing to do with our problem. All in all, a really terrible service experience.
Hi Sebastian,
Here's Joyce from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for this inconvenience caused.
Based on your case, when we have checked and seen that your page or domain kept reloading for so long with the URL has several /en and the cause of this issue might be some conflicts arisen between our code with other translation apps and then we just enabled English on your Domain setting to resolve this problem and no action further without your approval.
However, for further investigation whether it's coming from our app or not, my colleague is taking care your case and also resent the collaborator account, please accept it, so they can help you further and give you a solution after that.
Looking forward to hearing from you soon.
Regards,
Joyce
Transcy - Translate Language and Convert Currency
Original review: Strongly recommend this app. Automatic translations from English to German are very good over all. In the few cases where they are a bit off, it's easy to edit them manually. Also great customer support.
Edit January 2023: I downgraded my initial review from 5 stars to 1 star. The recent update of this app is absolutely horrible. It made the app terribly uncomfortable to use, finding the respective website sections I want to translate now takes me HOURS. The content inside the sections takes forever to load. Instead of trying to sell me your partner apps about how to increase my website speed and whatnot why not get a decent structure for this app? The old structure was easy to navigate, now you spend hours finding the thing you want to translate. I will uninstall Transcy and find a different translation app.
Hi there,
I'm Kaylin from Transcy and we sincerely apologize for your unexpected experience with our app
First of all, we truly understand how hard to get to know due to the recent change of app's interface, however we highly appreciate your empathy on this situation because of Shopify's rule so we have to redesign, but when redesigning the app's interface we have tried to design how it's look like as similar as the old version so that the existing users are easily familiar with
Once again please accept our deepest apology, please consider to give us one more chance to support you with the highest priority and we will never let you down again
We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let him know if you need further support.
Regards,
Kaylin
Transcy by OneCommerce
I am so unsatisfied with that app it's unbelievable! Bugs everywhere, not syncing and and and. I am not getting how 5000 people gave 5 stars when it should be 0.
I am already searching for an alternative because that app is horrible!
There is literally a bug everywhere! There is no AI behind it because the translations to German is worse than a 3 year old kid could do it.
I've contacted the support now 100 times the last year and the bugs showing up again and again. There is always a
Hi Jan,
This is Adela from Transcy and we're truly sorry for any inconvenience causing to your experience
- In relation to AI translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes
- For the other issues, we have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check your email and let him know if you need further support.
Regards,
Adela
Transcy by OneCommerce
THIS IS THE WORST APP EVER!!!
The currency does not work on the cart page!!!! I contacted them and stated the issue very clearly and even sent the image to them. The support team is not reading my message at all and wasted 2 hours looking for something else. I kept sending them where the issue is, but AGAIN they ignored my message. After 5 hours later, they said it is the Shopify payment issue for the currency not displayed on the CHECKOUT PAGE which I never said its on the checkout page!!!!!!!!!!!!!!! Now all currencies do not work at all including the languages. THIS APP IS JUST LIKE JOKES, THE SUPPORT TEAM IGNORES YOUR FEEDBACK AND ONLY WASTED YOUR TIME UPDATE------
They will change your settings and hide the selector without your permission UPDATE 0624
AGAIN They understood my request incorrectly and changed your app setting without your permission.
Hi there,
Here's Jolie and we are truly sorry for this inconvenience causing to your experience with our app
First of all, we fully take this responsibility because of unexpected support from our agent, we will recheck carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation.
I have seen that one of my colleagues is following your case by giving you clear explanation as well as solutions for your case, please kindly check it and let him know if you need further support.
Looking forward to hearing from you soon.
Regards,
Jolie
Transcy - Translate Language and Convert Currency