Transcy: AI Language Translate

Transcy: AI Language Translate

Recenze (5 960)

Celkové hodnocení
4,8
Počty podle úrovně hodnocení
  • 92 % hodnocení s 5 hvězdami
  • 4 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 2 % hodnocení s 1 hvězdami
Datum úprav: 8. únor 2023

Worst app I've ever used. It was a good app when I first downloaded 2 years ago. They changed their new UI and it hadn't worked properly until I contacted them.

They especially messed up my international SEO which took me years to get there. Product pages' meta descriptions are completely from different products, same for h1 and h2 either. I gave them a chance to help me but they tell me that I ...

AGOZTECH
Spojené státy
Doba používání aplikace: Téměř 2 roky
Vývojář OneCommerce.io odpověděl 6. únor 2023

Hi OZKAN,

I'm Peter from Transcy and we're deeply sorry for your unexpected experience with us

Regarding to your main concerns as following:

1. We have realized that changing ...

11. leden 2024

Unfortunately, words are also automatically translated incorrectly, even though you have entered manual translations correctly directly in the Transcy app. On the shop website, you can see the correct translation for half a second, but then many words are overwritten by a kind of "auto-translation". "Digital Signage Player" (correct) becomes "4K SignageBox II" (incorrect).

Transcy support refers ...

viewneo Shop
Německo
Doba používání aplikace: Téměř 2 roky
Vývojář OneCommerce.io odpověděl 14. leden 2024

Hi Manfred,

This is Carter and we're truly sorry for this inconvenience causing to your experience

In relation to your issues as following:

1. For the first issue that your ...

Datum úprav: 5. únor 2024

I believed them but the package I had blew up by itself, it wasn't me who canceled it and I didn't realize it, because everything seemed to be working. I contacted them a few times and your agents did not tell me that the problems were related to the basic plan. And as luck would have it, the package I had was increased. I don't like the dishonest process, you no longer deserve the 5 stars I gave.

Kaylabé Produits cosmétiques naturels
Kanada
Doba používání aplikace: Více než rokem
Vývojář OneCommerce.io odpověděl 20. prosinec 2023

Hi Aissata ,

This is Peter from Transcy and we sincerely apologize for any inconvenience causing to your experience

- In relation to your main concern that your plan was ...

11. červen 2023

This is a really honest review from this AWFUL APP. I wish I read the reviews before I BOUGHT THEIR SERVICE. THE WORST PART IS THAT THE 5 STARTS REVIEWS ARE FAKE, AS THEY ASK AND PRESSURE PEOPLE TO WRITE THEIR REVIEWS RIGHT AWAY AFTER PURCHASING.

THEY ALSO HIRE PEOPLE TO LEAVE GOOD REVIEWS:

They are unprofessional their translation is the worst. It changes and sync and does whatever it wants and ...

KHAMAREH™
Španělsko
Doba používání aplikace: Více než rokem
Vývojář OneCommerce.io odpověděl 12. červen 2023

Hi Bento,

This is Patrick and we would like to apologize for any inconvenience causing to your experience

In relation to your concerns as following:

1. For the good as well ...

5. březen 2023

This translation app is such a nightmare. It doesn't translate all website sections properly and the support is an utter joke. Also, theyve just raised their prices by 50%. I wouldn't recommend!

Nutriop Longevity
Švýcarsko
Doba používání aplikace: Více než rokem
Vývojář OneCommerce.io odpověděl 6. březen 2023

Hi there,

This is Saha and we personally apologize for any inconvenience causing to your experience

1. Through this unexpected situation, we will recheck the agent and have a ...

13. říjen 2021

The app works quite well so far. The reason for the very bad rating, however, is that the Transcy team accessed our shop and changed our root domain on their own. This caused a lot of damage in both an SEO and sales context and in the following discussions there was no sign of goodwill. The support team also referred me to a member of staff who then sent me some tutorials that had absolutely ...

Chiemseegarn
Německo
Doba používání aplikace: Více než rokem
Vývojář OneCommerce.io odpověděl 14. říjen 2021

Hi Sebastian,

Here's Joyce from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for this inconvenience caused.

Based on your ...

Datum úprav: 1. leden 2023

Original review: Strongly recommend this app. Automatic translations from English to German are very good over all. In the few cases where they are a bit off, it's easy to edit them manually. Also great customer support.

Edit January 2023: I downgraded my initial review from 5 stars to 1 star. The recent update of this app is absolutely horrible. It made the app terribly uncomfortable to use, ...

Natasha Riha Photography
Rakousko
Doba používání aplikace: Asi rokem
Vývojář OneCommerce.io odpověděl 17. listopad 2021

Hi there,

I'm Kaylin from Transcy and we sincerely apologize for your unexpected experience with our app

First of all, we truly understand how hard to get to know due to the ...

Datum úprav: 4. říjen 2023

I am so unsatisfied with that app it's unbelievable! Bugs everywhere, not syncing and and and. I am not getting how 5000 people gave 5 stars when it should be 0.
I am already searching for an alternative because that app is horrible!
There is literally a bug everywhere! There is no AI behind it because the translations to German is worse than a 3 year old kid could do it.
I've contacted the ...

The Sharp Knife Club
Rakousko
Doba používání aplikace: Asi rokem
Vývojář OneCommerce.io odpověděl 6. říjen 2023

Hi Jan,

This is Adela from Transcy and we're truly sorry for any inconvenience causing to your experience

- In relation to AI translation, it's a known issue that we are ...

Datum úprav: 28. duben 2023

THIS IS THE WORST APP EVER!!!
The currency does not work on the cart page!!!! I contacted them and stated the issue very clearly and even sent the image to them. The support team is not reading my message at all and wasted 2 hours looking for something else. I kept sending them where the issue is, but AGAIN they ignored my message. After 5 hours later, they said it is the Shopify payment issue ...

ChinaHobbyLine
Hongkong – ZAO Číny
Doba používání aplikace: Asi rokem
Vývojář OneCommerce.io odpověděl 3. červen 2022

Hi there,

Here's Jolie and we are truly sorry for this inconvenience causing to your experience with our app

First of all, we fully take this responsibility because of ...

15. duben 2022

Ik ben erg ontevreden over de support over deze app. Jennifer wil totaal niet met je meedenken en verwijst je van kastje naar de muur. Elke keer wordt je verwezen naar de Theme support maar blijkt de fout wel bij hun te zitten. Erg vervelend ik hoop dat ze in de toekomst dit gaan veranderen anders ga ik naar een andere app kijken.

More Natural
Nizozemsko
Doba používání aplikace: 12 měsíci
Vývojář OneCommerce.io odpověděl 18. duben 2022

Hi Vincent,

This is Xavia and please accept my deepest apology for this inconvenience.

For unexpected support from my agent, I personally talked directly to them in order to ...