Transcy: AI Language Translate

Transcy: AI Language Translate

Recenze (5 886)

Celkové hodnocení
4,8
Počty podle úrovně hodnocení
  • 92 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 2 % hodnocení s 1 hvězdami
Datum úprav: 22. listopad 2022

We have been using Transcy several months now (altough it says 5 days for some reason). There's 1000 product limit and we have 3300 products, but there's no way to translate only the products that are online. You'd have to search them manually by using the info from Shopify customer front. We use Prestige theme and the categories don't work. Transcy replied "We're so sad to hear no further support from theme and if theme cannot support on this case, this issue cannot be resolved". We asked help from the theme maker but they replied that they don't do support for third party apps.

Saarni - Gentlemen's Boutique
Finsko
Doba používání aplikace: Více než rokem
Vývojář OneCommerce.io odpověděl 24. listopad 2021

Hi Sonja,

Here's Jena from Transcy and we're deeply sorry for your unexpected experience with our app

1. For support from our agent, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation.

2. Through your issues, we have seen that one of our colleagues is following your case, he gave you clear explanation, please kindly check your email and let him know if you need further support.

Regards,
Jena
Transcy by OneCommerce

8. leden 2022

Fast response and helpful team thank you so much for your help ! the support team was exellent !!!!!

The Shop 9th
Spojené státy
Doba používání aplikace: 17 dny
Vývojář OneCommerce.io odpověděl 10. leden 2022

Hi Arije,

Here's Timothy from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Timothy
Transcy - Translate Language and Convert Currency

4. březen 2022

very good translation application, so the support is very active, especially the technician chouxie she is great is listening

FLAMLED
Švýcarsko
Doba používání aplikace: 17 dny
Vývojář OneCommerce.io odpověděl 6. březen 2022

Hi DAVID,

This is Patrick. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy - Translate Language and Convert Currency

Datum úprav: 23. červenec 2021

正直最初は、このまま使うのが不安でしたが、サポートチャットがとても親切で安心して使えるようになりました。言語翻訳のアプリだけあって、英語でない母国語でも(翻訳機能の翻訳でしたが)対応してくれました。ありがとうございます。とてもとても助かりました。感謝です

.FR a l'epoque
Francie
Doba používání aplikace: 17 dny
Vývojář OneCommerce.io odpověděl 12. červenec 2021

Hi RieIJICHI,

This is Issac from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Issac
Transcy - Translate Language and Convert Currency

10. srpen 2021

Awesome app! It made my store international. I'm so glad to find it, it is a great tool! I'm so excited!

Agatha Bracelets
Mexiko
Doba používání aplikace: 17 dny
Vývojář OneCommerce.io odpověděl 11. srpen 2021

Hi Diana,

This is Amory from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Amory
Transcy - Translate Language and Convert Currency

5. květen 2023

Buen soporte técnico y posibilidad de escalar a otros planes progresivamente.
Vamos a migrar desde la APP nativa de shopify

MONDO Kids & Home
Španělsko
Doba používání aplikace: 17 dny
Vývojář OneCommerce.io odpověděl 9. květen 2023

Hi Francisco,

This is Shirina from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Shirina
Transcy by OneCommerce

25. červen 2022

best app and best support i had for a while! I apprecciate it alot. It helped our store and our customers for better communication and scaling into more countries!

Dondead
Německo
Doba používání aplikace: 17 dny
Vývojář OneCommerce.io odpověděl 29. červen 2022

Hi there,

This is Shirina. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Shirina
Transcy - Translate Language and Convert Currency

27. březen 2023

The stuff is super nice and helpful, I was having some problems with the installation but Flora (one of the employees) helped me out and also answered other questions unrelated to the installation. Would 100% recommend.

Capy4President
Rakousko
Doba používání aplikace: 17 dny
Vývojář OneCommerce.io odpověděl 4. duben 2023

Hi Balint,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy by OneCommerce

21. březen 2022

l use it to help me gain international customers, so far l like what l see. so far l have no issues but i'm sure the service department will help me with any problem l may have.

Big tingz 97
Kanada
Doba používání aplikace: Asi rokem
Vývojář OneCommerce.io odpověděl 25. březen 2022

Hi there,

My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy - Translate Language and Convert Currency

27. srpen 2022

Meilleur service a la clientèle !! J'ai été aidée par Rosa. Elle m'a offert un service professionnelle et rapide. :) je recommande cet app

Lupe and Sabra
Kanada
Doba používání aplikace: 17 dny