Transcy: AI Language Translate
Seznamte se s nejkvalitnějšími standardy Shopify z hlediska rychlosti, snadnosti používání a hodnoty pro obchodníky
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The app is wonderful, the support is amazing and reliable.
The interface is very clean and intuitive, you can translate your page and display the currency exchange rate in minutes!
Hi Teresa,
I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy - Translate Language and Convert Currency
I had some problems trying to use the app in the free version, but the help chat with Andy was very helpful.
Hi Patricia,
Here's Jena from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Jena
Transcy - Translate Language and Convert Currency
working well, fast and the supporting team is very helpful, Arabic translation is good and clear. so thank you.
Hi Mostafa,
This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy by OneCommerce
An automatic translator is not the best, but if you select the words well, you can get an acceptable translation in different languages
Hello Alex,
This is Seri, and thanks so much for your feedback.
We do understand that sometimes translation quality does not meet 100% your expectation, and that's why we provide Edit function in order to help you achieving your goal.
Also I informed our Dev team too to see if we have any resolution to improve quality later.
Thank you for your understanding, and if you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Best Regards,
Seri
Just starting out... Lets see how it goes! Kind of early for a 100 character review. But lisa is doing a great job.
Hi Brandon,
I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy - Translate Language and Convert Currency
Customer service is not as claimed "24/7". The person that was appointed to us was not very professional when communicating with clients (e.g. We were requested to delete a review that they did not like after they have requested us to write one) The app has a lot of bugs and flaws when translating the website (There were many instances where we had to address the issues with the technical support team and they had to fix it "Manually"). On several occasions, There were requested changes claimed to be "impossible" to be done. The User interface is not friendly at all when editing translations (good luck in finding the word needed to be edited when the search bar is not working)
Hi there,
My name's Paul from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.
Regarding to your concern, let me explain clearer about the issue on your store as following:
1. The first concern is "Customer service is not as claimed "24/7", as I have checked your conversation with my colleague, and we sincerely apologize for that when they have slow response to your queries, we will note this and improve our supporting skill in the better way to avoid in the next time.
2. Related to your translation, there are few elements on your theme not supported to translate by using the main translate function. We checked and found that the mentioned words are not included in your theme's language file (Arabic). So it means your theme does not support translating these texts officially.
However, Transcy does have another function to help you get over this problem - it is Third Party Elements. Basically, Third Party Elements function will help to translate the text which is not supported by Theme. That's why we advised you to use it for those elements. There is a disadvantage of this function is not allow you to edit the translation. It is because we have to use another third-party which is not supported by Shopify native API.
After that, you don't want to use Third Party Elements function but still want to translate those elements into your custom texts. Basically, we will not help in this situation because it was not supported by the Theme, that's why I said impossible at that time. However, we did find out a workaround solution as edit manually in the language file (Arabic) and send the request to Shopify theme.
Hope you can understand this situation. As we have sent you a follow-up email, please feel free to contact us if you need further help.
Regards,
Paul
Transcy - Translate Language and Convert Currency
Fantastic app help more to contact with other languages' and extend my business for unlimited world,
Amazing stuff ,more helpful .high support best regard Ibrahim Saad, Smart beauty health
Hi Ibrahem,
Here's Kane. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy - Translate Language and Convert Currency
The customer service replied quickly and the problems were handled in a timely manner.
The functions can also meet my needs.
Hi there,
My name's Vincent. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Vincent
Transcy - Translate Language and Convert Currency
Chat Support is super helpful! Five stars. Regarding the rest, I'm just starting to use the app, so far so good.
Hi Maria,
I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy - Translate Language and Convert Currency
Updated review: After the documentation of the issues during setup and soon after. Grace has really gone above and beyond to help us with our translation. We had to get a developer to implement the checkout but Grace was able to help us in other regards, it hasn't been a smooth road by any means but Grace is a huge asset to her company. One of the most frustrating experiences with any app support that I've ever experienced. Multiple issues upon installation - including checkout translation not working. Support fixed this but then had an issue with product filter and search app not being translated and then an issue with mobile users being stuck in a 404 loop resulting in our website being unusable. These issues were eventually fixed but now checkout is not being translated again and now their support says they can't fix it. Extremely frustrating
Hi Lucy,
This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for any inconvenience causing to your store.
For making it clear, you met some issues with our app and our agents have helped you resolve all related issues, but for the issue as checkout page is not translating properly, because it's from the change of theme which prevents the translation of checkout page from our app, so you please contact theme for further support in this situation.
I have seen that my colleague has sent you some follow-up emails, please let them know if you need further support.
Looking forward to hearing from you soon.
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency