Transcy: AI Language Translate
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First of all they say that you can use them free for 14 days, this is not true! I installed and uninstalled the app the same day on Oct 7, today on Oct 13, 9,90 USD is charged on my credit card, how is this possible?! I installed the app and needed some help with the translation, so I gave Andy, a person of their support team acces to my shop. He was "working" in my shop I think for about an hour and the only thing he did was make things worse. I wanted to translate the default of my shop from English to Netherlands but Shopify doesn't translate all of the data automatically. So I myself still needed to translate the default shop on 17 places. After he worked in it, he made it worse and now I have to translate the shop in more than 200 places instead of 17!! So I immediately deleted the app again, still they charged me money! I would like to receive a return of my payment.
Hi Martine,
I'm Donna from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience causing to your experience.
I have checked your case and seen that:
1. Our app is offering 7 trial days for any paid plan, we have stated this information on Shopify, in case you have any trouble with your app charge, please contact our support, we're willing to help and give you a solution later on.
2. For your main issue when you changed your default language between English and Dutch and you had to translate 200 missing field instead of 17 missing field, my colleague has followed up your case via your email, please let them know if you need further support
Best Regards
Donna
Transcy - Translate Language and Convert Currency
There was some issue with the translation when using the app. When contacting customer service, they instantly answered and came up with a solution for the problem. Great communication and very helpful!
Hi Aroa,
I'm Eira from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Eira
Transcy - Translate Language and Convert Currency
Terrible experience, the application leaves too many objects or words untranslated, and the manual translation does not work or works poorly, adds unwanted labels to the translations. The worst thing is that when you uninstall the application, the damage is done.
Hi Raúl,
I'm Dane from Transcy and we personally apologize for any inconvenience causing to your experience
We have seen that one of our colleagues is following your case, she gave you clear explanation as well as solution for your case, please kindly check your email and let her know if you need further support
Best Regards
Dane
Transcy - Translate Language and Convert Currency
The app has a user friendly frontend. Great agents supports. Unfortunately the app does not let you chose what pages do you want to translate when you are in the onboarding process.
Hi there,
I'm Lucy from Transcy - Translate Language and Convert Currency Customer Support Team. We thank for your feedback and also sincerely apologize for this inconvenience caused.
Regarding to your concern, for making it clear that on boarding process, our app will let users choose sections or pages they want to translate, so I am wondering you accidentally selected all pages to translate.
As I have checked, you uninstalled our app already, could you please reinstall our app and let us have a chance to support you with the highest priority? You are having an active chat with my colleague, please let them know if you need further support.
Looking forward to hearing from you soon.
Best Regards
Lucy
Transcy - Translate Language and Convert Currency
I got very fast and helpful support from Molly! She set up the Language translate in my Shopify Shop.
Hi Marie,
My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy - Translate Language and Convert Currency
Great app, great customer service but in my template no performance well, but I know that works excellent in another ones, I am recommend it.
Hi Cesar,
I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for your review.
However as you mentioned "but in my template no performance well", I seem not to catch your point, but I have seen that one of my colleague is following your case, please let them know if you need further support.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy - Translate Language and Convert Currency
UPDATE: According to the support the app doesn't support Shopify template pages, neither page template nor product templates. So for us it is not useful. This app is one of the worst I have come across on Shopify. Terribly buggy and slow. Support is overseas with very limited English proficiency. Unfortunately just a big waste of time and money.
Hi Max,
Here's Diego from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.
Regarding to your issues as following:
- Glad to inform that the content from page built by theme setting (online store 2.0) is now automatically synced to our app, you not only translate it but also edit it manually, please kindly check it again.
- For the limit of English proficiency from my agent, I personally talked directly to them and have a proper training after that. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation.
- About the loading speed, you please confirm our app is loading slowly on your front end (website) or back end (in-app). For making it clear, if it happened on frond end, the button to switch the language called switcher will show around 2 or 3 secondes after your website is fully loaded. If it happended on back end, it depends on how many pages as well as languages you're translating, it means the more pages or languages you have, the slow loading speed it should be.
As I have seen that my colleague has sent you follow-up emails, please let them know if you need further support.
Regards,
Diego
Transcy - Translate Language and Convert Currency
App muito bom, atende muito bem as necessidades, funcionalidades completas e com design muito atraente, entretanto o principal destaque é o atendimento de ponta, que está sempre disposto a lhe atender da melhor maneira independente do horário, eu particularmente fui super bem atendido pela Jennifer e Charlotte. Recomendo a todos.
Hi Tiago,
Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy - Translate Language and Convert Currency
I am grateful for the live chat help and I am please with the app performance. I would only suggest a 6 month free trial for new stores so we can really see the value added and be more established before taking on an extra monthly cost.
Hi there,
I'm Liam from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a positive review of you.
We will note your feedback and forward it to concern team. For now, we are offering Free plan for testing purpose with basic functions, so that you can have a good experience before deciding to upgrade paid plan with more useful functions.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Liam
Transcy - Translate Language and Convert Currency
I finally chose not to translate my store into other languages and deleted the app. It was a hard time finding and deleting the leftover code. Anyways, the support reached out to me really quickly and figures all things out eventually.
Hi Vincent,
I'm Timothy from FireApps Customer Support Team, and I'm very sorry for the inconvenience.
As usual, after you uninstalled the app, our code will be removed as well, there will be no change affect to your site. However, sometimes, there will have some lines of code leftover on your site for some reasons, but no worries, you can remove it by yourself with some simple steps via our instruction article.
I have checked and seen that my colleague has guided you how to do that, and your concern is resolved, please let them know if you need further support.
Regards,
Timothy