Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 92% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
8 juni 2022

Brilliant support! The team helped us to add the language selector in the theme the way we wanted. We did not even had to contact our developer for the assistance, Transcy team did it for us! Thanks a lot!

Nass Shop
Verenigde Staten
8 maanden gebruiken de app
OneCommerce.io heeft geantwoord 9 juni 2022

Hi Anastasiia,

Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency

30 mei 2022

Easy to use, easy interface and good service. Overall one of the best translator apps for shopify i have been able to find. The customer service and response time are also very good, so if you are looking for an app for your site, this is it!

darkwarestore.com
Duitsland
8 maanden gebruiken de app
OneCommerce.io heeft geantwoord 1 juni 2022

Hi Jesse,

I'm Frederick. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Frederick
Transcy - Translate Language and Convert Currency

15 juli 2021

Great application, great support. They supported me to things I didn't think. I'm glad that the attractive staff supported me. Of course, the translation was also solid. Anyone will be fine because I was able to do it even if I am a beginner. Thank you very much.

Vanric.Design G.K.
Japan
8 maanden gebruiken de app
OneCommerce.io heeft geantwoord 16 juli 2021

Hi 佐々木隆一,

I'm Celina from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Celina
Transcy - Translate Language and Convert Currency

24 juli 2022

I absolutely LOVE IT! I had problems setting it up and Nana"s response was quick and she was very informative.

CCPC Department Store
Verenigde Staten
8 maanden gebruiken de app
7 januari 2023

very friendly and helpful , it help me a lot to solve questions and issues, to avoid future problems !

digitalworldfit
Duitsland
8 maanden gebruiken de app
OneCommerce.io heeft geantwoord 9 januari 2023

Hi Hsiu,

My name's Kelly from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kelly
Transcy by OneCommerce

18 juni 2021

This app is very helpful, I'd like recommend to all of shopify seller, it could easily to fix many issues.

Giqiimy
Verenigd Koninkrijk
8 maanden gebruiken de app
OneCommerce.io heeft geantwoord 20 juni 2021

Hi WENXINYU,

Here's Ladonna from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Ladonna
Transcy - Translate Language and Convert Currency

12 november 2022

Très bonne application, facile d'utilisation avec un service après vente au top. Je recommande fortement.

Heyes Beauty
Frankrijk
8 maanden gebruiken de app
OneCommerce.io heeft geantwoord 15 november 2022

Hi Melissa,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy by OneCommerce

1 april 2022

This is the app of language and currency exactly I am looking for! I love the type of how it showing, and the UI design feels really comfortable. The customer service from Lisa helps me a lot! Thank you for your help and thank for the company's great work!

12Goshair
China
8 maanden gebruiken de app
OneCommerce.io heeft geantwoord 4 april 2022

Hi Mike,

This is Jocelyn. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy - Translate Language and Convert Currency

7 juli 2020

I had several situation that I had to address when I first installed Transcy. Seri helped me through out the setup process and she was very attentive and understood my problem accurately. Very good communicator as well. Without Seri, I probably gave up on setting up Transcy. Thank you so much for all your help Seri!

The app itself is good. Language auto detection works, auto translation met my expectation (although, I have to edit a lot of auto translation and I expected that from the begging). What I love is that language and currency converter displays in the same menu box. This makes it easy for visitor to maneuver.

The shopify Main page couldn't be edited for some system limitation which Seri said they are working on it, so I am just waiting for that to happen.

Envero Jewelry
Verenigde Staten
8 maanden gebruiken de app
OneCommerce.io heeft geantwoord 13 juli 2020

Dear Hikaru-san,

This is Seri, and thanks so much for your feedback.

It's my pleasure to assist you, and as I informed via our existing live chat, our Dev is working on Main page issue with priority, and hopefully we can deliver a fix this week.

About translation quality, I informed our Dev team too to see if we have any resolution for it later.

I will keep you updated with our progress via our chat, and have a great week.

Best Regards,
​Seri

14 april 2022

Great customer support that guarantees setting up the features work quickly. It's a really good app.

Déesse Padma
Frankrijk
8 maanden gebruiken de app
OneCommerce.io heeft geantwoord 16 april 2022

Hi Marie,

This is Neil. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Neil
Transcy - Translate Language and Convert Currency