Recensies (5.701)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 92% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
3 juni 2023

Support war gut bis sehr gut, Qualität der KI Übersetzung allerdings mangelhaft. In unserem Fall ist viel nachzubearbeiten, sonst steht im Englischen schon nonsense da. Da wir nur englisch können, verzichten wir lieber auf weitere Sprachen die uns das System anbietet.

Ca. 5-10% der übersetzten Wörter und Begriffe sind falsch übersetzt. Da muss die KI noch ein paar Stunden (Wochen, Jahre?) auf die Schulbank, so geht's leider noch nicht.

Natural-Art-Minerals.de
Duitsland
9 dagen gebruiken de app
OneCommerce.io heeft geantwoord 6 juni 2023

Hi there,

I'm Stephen and we sincerely apologize for this inconvenience

- For AI translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes

- We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support

Looking forward to hearing from you as soon as possible

Regards,
Stephen
Transcy by OneCommerce

30 november 2022

Support helped me to configure my client's store and customize some settings. They gave the necessary time for the good customer experience of the store. Excellente support

Poké-Swiss
Zwitserland
Ongeveer 7 uur gebruiken de app
OneCommerce.io heeft geantwoord 1 december 2022

Hi Marco,

I'm Gemma from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Gemma
Transcy by OneCommerce

Bewerkt 6 mei 2021

It works OK, however it is slow. The customer care department helps a lot and responds really quick.

Creationery Supplies
Nederland
9 dagen gebruiken de app
OneCommerce.io heeft geantwoord 7 mei 2021

Hi Wendy,

I'm Anna from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

In relation to your concern, as you said that it's slow, you mean once you switch to target language, the switcher button is loading slowly, do not you? If yes, as usual, after your page fully renders, the switcher button will shown around 3 seconds. We have realized this and it will be improved in the next version.

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Anna
Transcy - Translate Language and Convert Currency

28 mei 2021

Great app and great and fast support. inapp speed could be improved it is pretty slow when translating.

Byacre testshop
Denemarken
7 dagen gebruiken de app
OneCommerce.io heeft geantwoord 1 juni 2021

Hi Jens,

Here's Darius from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.

Regarding to your concern as pretty slow when translating, in the general, the translation speed is depended on some elements such as how many pages as well as languages you are translating, the more pages you translate, the slow speed of translating your pages should be

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Darius
Transcy - Translate Language and Convert Currency

20 juli 2022

The App Transcy worked very well in combination with shopify. Support is very quick and solved every question. Thanks

Athleez
Duitsland
Ongeveer 7 uur gebruiken de app
30 oktober 2022

Support Team is very reactive and kind. The app is very good and i will take the third plan if my store grow up !

CosyGift™
Zwitserland
Ongeveer 7 uur gebruiken de app
OneCommerce.io heeft geantwoord 31 oktober 2022

Hi Alec,

Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Justin
Transcy by OneCommerce

12 november 2021

Little slow for some while loading different pages. Seems like a great app so far as long as there are no hidden surprises.

Stereoplasm
Canada
Ongeveer 7 uur gebruiken de app
OneCommerce.io heeft geantwoord 16 november 2021

Hi there,

I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy and we will try to improve the loading speed, espeically I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

19 december 2022

Good app Good app Good app Good app Good app Good app Good app Good app Good app Good app Good app Good app

Athonso
Mexico
Ongeveer 7 uur gebruiken de app
OneCommerce.io heeft geantwoord 20 december 2022

Hi Jose,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy by OneCommerce

12 oktober 2022

I am very satisfied with this app and the way I was guided by their help center when I encountered some difficulties. Everything was very efficient and on-point. The app is everything that I needed for my online store to work perfectly, regarding the multi-currency and multi-language aspects of the site.

SEXcessfully
Roemenië
Ongeveer 7 uur gebruiken de app
OneCommerce.io heeft geantwoord 14 oktober 2022

Hi Andreea,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy by OneCommerce

17 augustus 2022

Dory m'a apporte un enorme soutient. Elle a ete patiente avec moi. Elle m'a guidee pas a pas jusqu'a ce que j'arrive a realiser ce que je voulais. J'ai pu lui poser les questions qui survenaient en cours de chemin. D'emblee (c'est-a-dire des le telechargement de l'application), elle m'a mise en confiance. Je confirme ma satisfaction du service clientele. Joelle

FEELING GOOD
België
Ongeveer 7 uur gebruiken de app